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Passes Avis 

61
TrustScore 2 sur 5

1,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Payments is getting blocked for no reason and the support team is too lazy to do anything about it. I had to cancel my membership to check if i could use another debit card and just keep getting the s... Voir plus

Noté 1 sur 5 étoiles

Just a company scamming the users and the creators. I can't use my card due to an error and they haven't responded still. they don't respond to customers at all. Lord knows where your money is actuall... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

accidentally bought the wrong subscription tier, thought I was going to be stuck but shoutout to customer support!! They helped me out so quickly and got me on the right tier. Everything has been grea... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

After reading some of Passes Support’s replies here, they say they try to answer within 24 hours. They answer to creators within an hours apparantly. I have been trying for days but haven’t gotten... Voir plus

À propos de l'entreprise

  1. Fournisseur de CRM

Écrit par l'entreprise

Passes™ is a creator commerce and monetization platform, offering creator-entrepreneurs a suite of digital tools to grow their brand through engaging with their fan community. Through powerful, safe-for-work channels, Passes™ allows creators to unlock recurring revenue, deepen fan relationships, and monetize sustainably—creating premium experiences that give fans exclusive access to the creators they love, all in one platform.


Coordonnées de contact

1,8

Bas

TrustScore 2 sur 5

61 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 61 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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1,8

Tous les avis

(61)

14 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Fraud

My credit card company informed me of 3 transactions. I did not order anything.
Stay away.

11 août 2024
Avis spontané
Logo de Passes

Réponse de Passes

Hi! Please email us at help@passes.com to get this sorted. Thank you!

Noté 1 sur 5 étoiles

Just Another Scam Subscription Site

There's a handful of good creators but 95% of accounts are run by bots or 3rd party chatters in a foreign country.

The green dot is online pretty much 24/7 and they constantly spam you, enticing you buy content.

They keep notes of you, your spending habits, and any personal information you may have shared. They use this info to manipulate you and play on your emotions. They also price things higher for frequent buyers. This should be illegal imo.

There is also no quality control whatsoever. A lot of the content is recycled content from other platforms like Fanfix. Some of the content is even publicly available on Instagram or VSCO for free... they literally do not care, as long as someone is dumb enough to buy it.

Creators will also go out of their way to hide what they're actually selling. They purposely do not include preview pics and use vague descriptions.

Custom content is also a joke, you will pay upwards of $300 for premade pics. And if you're lucky enough to actually get something custom, it will be resold to someone else. There is absolutely no buyer protection whatsoever.

It's only a matter of time before these platforms are hit with a class action lawsuit.

Save your money and stay away!

*UPDATE LATE 2024/EARLY 2025*

I was subscribed to creator who used to sell good content for cheap, they opted to switch to a scam management company that impersonates the creator. I've emailed customer service back and forth to no avail. They don't admit to any malpractice and refuse to refund me. I outlined exactly what my issue was and how it was resolved in the past and Alice from customer support has been ignoring my emails for weeks!

Forgot to mention, I've been getting unsolicited messages from accounts I've never interacted with. And you can't read the messages unless you follow or subscribe... further proof of fake accounts that are baiting engagement.

14 juin 2024
Avis spontané
Noté 1 sur 5 étoiles

This company is a true scam

This company is a true scam. I tried to purchase a monthly subscription and they charged me 300 dollars, which is the cost of the yearly. I spent a week trying to get a solid reply on how to get a refund but they told me I never purchased anything. I sent invoices, bank details every bit of proof I had. They ignored it. On top of that they cancelled my subscription and then tried to charge me another $300 TWICE! Fortunately my card was locked so it didn’t go through. When I brought this up to customer service they essentially told me it should matter because it didn’t go through??? What??? Worst experience ever please stay away guys.

1 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

Think of passes as Onlyfans pg13 edition or Instagram plus.

I've heard the creators are most likely just bots and passes employees. Some of the reponses are extremely sus. They all use "haha" in every post. Even if they are real creators what are you really paying for? The subscription tiers are overpriced. Example Livvy charges $300 a month for her vip tier. Even if you dont sub to a creator their prices for content are ridiculously high. Want to pay $85 for 2 pics? How about $150 for a 10 second video? Spoiler alert. The content you're paying for are pics and vids the creators have saved on their phone that they unload on unsuspecting customers. Avoid this scam and just follow your favorite creators on regular socials. They'll post the same content for free.

20 juin 2024
Avis spontané
Noté 1 sur 5 étoiles

This is a scam

This is a scam. You're sending DM's to bots and people in the company who are pretending be the creators. The site is super janky too. It's very low budget. I created 3 accounts and the DM responses are the same. So I came here to investigate and after looking through their reviews you'll find that some of them work for the company. Don't bother.

10 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

Worst customer support

23 mai 2024
Avis spontané
Logo de Passes

Réponse de Passes

I'm sorry to hear about your experience. We're committed to consistently improving. Although we didn't hear back from you when requesting further information to look into your specific issue, we'd be more than happy to assist in the future at help@passes.com. Thank you.

Noté 1 sur 5 étoiles

Their customer service is the worst

Their customer service is the worst. They ignore you for days. Even emailing them won’t work.

17 mai 2024
Avis spontané
Logo de Passes

Réponse de Passes

Hi Sudeera, I'm truly sorry for the inconvenience you've faced. We tried to reach out for further information but did not hear back from you. Please feel free to reach us at help@passes.com or @successteam on Passes. Looking forward to hearing from you soon.

Noté 1 sur 5 étoiles

Awful support and automated creators

Awful support has taken over a week to address an issue of mine, when they finally responded after 5 days they completely ignored my message. Responses from creators are completely automated as well. This entire website feels sketchy.

18 mai 2024
Avis spontané
Logo de Passes

Réponse de Passes

Hi Farah, our team reported that your question was inappropriate in nature.

Noté 5 sur 5 étoiles

Passes is great

Passes is great! I love being able to connect directly with my favorite creators and see exclusive content. It's easy to use and a cool way to support the influencers I like. Also love staying for the livestreams, clean interface, great experience!

7 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

helpful

I had some leaks on my page and the person on the help email was fast, super nice, and fixed my problem asap. Thanks!

30 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Love it

Love the security features and how they handle leaks!

13 mars 2024
Avis spontané
Noté 1 sur 5 étoiles

It’s very dangerous

It’s very dangerous.
It’s a scam
I was a creator and i got a msg from the owner of that stupid website claiming to be a fan and purchased all of my posts and asked for more .. at first they let you checkout a small amount of money and then you can never checkout anything.
And after contacting them they were very unprofessional and got be banned from the app just for asking for what I made.
They get whatever you post there (personal infos, pics and videos..) and use them for their themselves.

25 mars 2024
Avis spontané
Logo de Passes

Réponse de Passes

This entire review is false from the way payouts are described (you can set frequency up in "Earnings"), to the reason for being banned (we would not ban a creator for asking their earnings as it shows in the earnings tab), and finally we don't use your content for ourselves.

Noté 1 sur 5 étoiles

Beware of Misleading Practices

Users should approach "Passes" with caution. Despite its promising concept of connecting fans with influencers through chat, the reality is very sus. Instead of actual interactions, responses are automated or handled by outsourced agents, not the influencers themselves. This misleading practice detracts from the user experience + also raises questions about the app's integrity. Before spending money on this service, consider whether the lack of authentic communication aligns with what you're seeking from such an app. Avoid

11 janvier 2024
Avis spontané

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