PatioDepot.com Avis 135

I ordered a table from Patio Depot, but when it arrived, and I opened the box, I could see they sent me the wrong one. After FOUR emails, THREE phone calls ("We'll get back to you in 24 hours." They didn't!), and a "customer service chat" that was never answered, it has become obvious that NO ONE in this company is going to rectify this situation. So, basically I paid for a table I don't want, and will have to repurchase the table I want elsewhere. Please carefully read all the one star reviews here, because they are telling the truth. If you enjoy gambling, then by all means order from this ridiculously bad company. I will never order anything from Patio Depot again.

I didn't get my chair. I was told my account was credited it wasn't. I can't get a call back. My emails come back undeliverable. I would hesitate to order from this company. This has been a terrible experience.

Great product , delivered on time

We received the exact chairs we ordered - shipping time was slow but worth to received exactly what we wanted

I haven’t received my order nor have I been updated on when it will arrive.

We have not received product so cannot review. Just wish it didn't take this long.

This is the second request for a review that I have received. Would be more fitting if the products arrived before the request for a review of same. No products as of yet so this is a negative review.

Can’t comment as have received no email that even shipped

Don’t have the furniture yet. Can’t review u til I receive. I’ve been waiting a while for it.

The umbrella stand is perfect - it looks great and has plenty of weight to keep the umbrella up even with wind. This was a great purchase.

I like the product but wish it had a better umbrella material and/or replacement so I didnt have to ask for a replacement. Because a replacement of the whole unit is the only option, I am in process and getting help in spite of the pandemic interruptions.

I have called and was told a supervisor would get back to me about cancelling my order. I also did a chat and added my email to have someone contact me. To date I gave mot heard back from anyone.

What’s was said to be in stock was in stock. Shipping was faster than was expected. When I called a person answered the phone and was very helpful.

Good experience

Was told my final selection would be viewable prior to my submitting order. I could not find it so I am almost buying on the blind.
Didn't clearly see any time frame for custom made chairs. The fact that it will be so long is annoying but it is what it is> I just wish it wasn't.

Hi Everyone,

My name is Jacob and I am a direct representative of Patio Depot. I do apologize for the delays in your orders with this whole COVID19 going on it has really put a delay with a lot of the patio companies. Please be patient as we are working diligently on getting your orders out to you as fast as we can.

No communication about my order
I have to call all the time

I initially tried to place my order via phone, and the person I spoke with could not answer my questions. She told me to order via the computer. It has been 15 days and I do not know the status of my order.

Four stars so far since their customer support was very good. I have not yet received the product.

Original 1-Star Review: Please stop asking for a review of my purchase with your company. I have not yet received the item I ordered! Revised 3 Star Review: I absolutely love the Telescope Umbrella stand I ordered from PatioDepot.com. It is simple, sturdy, and I so appreciate Telescope’s warranties. Unfortunately, I did not appreciate the communication from PatioDepot.com asking me to change my rating to 5 Stars because it was the rating company, Trustpilot(?), that sent me the repeated rating requests before I received the item, not PatioDepot. I do not like being told how I should rate something.

Still have not received it as of June 1. I have never received any notice of how to track it.