Website promises 5 to 7 working days for delivery. But it’s a week past that. Completely miss informed of delivery days, product gets trapped in a pallet delivery company and adds 2 weeks to your proj... Voir plus
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Lisez les avis des autres
We did a lot of research into linear style pavers for our driveway and sourced several varieties from different suppliers. Paving Direct was the only supplier that was able to meet our desire for a pa... Voir plus
L'entreprise a répondu
I would like to start with giving Paving Direct an amazing amount of praise! I made a large order with them, and it couldn't have been easier. The biggest amount of praise goes to their customer... Voir plus
When we opened the packs one had been clearly broken in transit. On close examination prior to laying five were found to have hairline cracks in them making them unsuitable for use. Paving direct got... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Paving Direct is the online shop of Pavestone, one of the UK’s largest importers and distributors of landscaping materials. The Pavestone brand has always been synonymous with both quality and value for money. Our collection of garden landscaping and home flooring materials have been carefully selected to ensure that you will be able to find exactly the right colours, textures and materials to create your dream project.
Coordonnées de contact
Westlington Quarry, GL56 6EG, Chipping Campden, Royaume-Uni
- 01993 769225
- support@pavingdirect.com
- pavingdirect.com
4,2
Bien
4 k avis
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Samples sealed the deal …
We did a lot of research into linear style pavers for our driveway and sourced several varieties from different suppliers. Paving Direct was the only supplier that was able to meet our desire for a pale buff colour block that looked like real stone with some variation in colour. They sent three samples very quickly and cheaply which confirmed our selection. Next step is to arrange a contractor and order enough for circa 65sqm.
19 août 2025
Réponse : Paving Direct
Thank you for taking the time to leave us your feedback, we are delighted to hear you have been provided with excellent service by our team. Please contact us if you need further assistance
Needed some materials quite quickly and…
Needed some materials quite quickly and ordered online for delivery 2 days later, perfect
3 juillet 2025
Réponse : Paving Direct
Thank you for your feedback, we're glad to see everything arrived on time.
Please don't hesitate to contact a member of our team if we can assist you further
Great customer service
Great customer service. My item was out of stock they phoned me to see if I wanted a refund or would I like to wait for it to come back in stock. I opted to wait it came quicker than expected with free next day delivery. Good quality products. Just placed another order.
4 août 2025
Réponse : Paving Direct
Thank you for taking the time to leave this review - it's very much appreciated. Happy to hear we exceeded your expectations. It would be great to see a picture of your finished project
Requested samples of various porcelain…
Requested samples of various porcelain paving colours and received them promptly and well packaged. Now I just have to get my wife to agree to a colour and style that she's happy with.
4 août 2025
Réponse : Paving Direct
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
Réponse : Paving Direct
Thank you for your feedback
We’re delighted to hear that you are happy with the service provided.
Really easy to order
Really easy to order, slabs are perfect, just what we were looking for, no damage to any of them. Delivery driver was so helpful and a really nice chap. Only downside was that they couldn’t give me a definate delivery day, which is awkward when you are working.
31 juillet 2025
Réponse : Paving Direct
Thank you for taking the time to leave us your feedback, we are delighted to hear you have been provided with excellent service by our team,
the stone cladding is great
the stone cladding is great, getting my £8.99 back or the sample was not, did not get either, and had to go depot to pick up my order, as they got my tel number wrong, yet they could text me.
28 juillet 2025
Réponse : Paving Direct
Thank you for taking the time to leave us your feedback. We’re sorry to read of your bad experience with your order and we can only apologies for this. As advised a full refund has been issued for the sample. If there is anything we can do to assist you further, please contact a member of our customer service team so we can discuss this further.
Very easy to use
Delivered promptly - this is so easy to use and gives great results.
Definitely be using again
14 juillet 2025
Réponse : Paving Direct
Thank you for your feedback, we're glad to see everything arrived on time.
Please don't hesitate to contact a member of our team if we can assist you further
Réponse : Paving Direct
We're sorry to hear you are displeased. Further to our communication, as you have used a product which is not ours, we need some more information from you in order to help clean the staining you have experienced.
Thank you
Sample brick delivered within…
Sample brick delivered within timescale, was as described.
16 juillet 2025
Réponse : Paving Direct
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
Very quick and easy
14 juillet 2025
Réponse : Paving Direct
Thank you for your feedback
We’re delighted to hear that you are happy with the service provided.
Réponse : Paving Direct
Thank you for such positive feedback, we are pleased to hear you're happy with your product, please let us know if we can assist you further.
Réponse : Paving Direct
Thank you for your feedback, we're glad to see everything arrived on time.
Please don't hesitate to contact a member of our team if we can assist you further
Delivery was quick
Delivery was quick, but two of the samples were broken. Samantha at Paving Direct contacted me and quickly sent replacement samples. Wonderful customer service!
8 juillet 2025
Réponse : Paving Direct
Thank you for taking the time to leave us your feedback, we are sorry to see that your samples arrived broken, as advised we would be happy to issue further samples to you,
Excellent customer Service
Delivery was speedy. Two slabs were broken in transit and Sam in the support department was excellent responding to any of my queries.
I took photos of the broken slabs to forward to Sam and got the replicants two days later.
30 juin 2025
Réponse : Paving Direct
Thank you for your positive feedback, we are delighted to hear you have been provided with excellent service by our staff and hope you enjoy your product.
This company was brilliant
This company was brilliant. Helpful on the phone, online and in person, be it the guys in the office or down in the yard. Were able to help with the first delivery and also when I needed to collect some extra bricks un person. Highly recommend.
27 juin 2025
Réponse : Paving Direct
Thank you for taking the time to leave us your feedback, we are delighted to hear you have been provided with excellent service by our team.
Excellent Service
The service we received from Paving Direct has been fantastic from start to finish.
Quickly delivered samples and made time, late in the afternoon when we visited the showroom, to view some larger samples to verify the slab patterning.
Communication via email from the office before and after I placed our order online was consistently quick and organising a return of an unopened pack was also nice and easy.
Many thanks and a special thank you to Sam for the fantastic service
11 juillet 2025
Avis spontané
Réponse : Paving Direct
Thank you for your positive feedback, we are delighted to hear you have been provided with excellent service by our staff.
Very helpful
Very helpful. I only needed a few individual slabs for a repair job and they were happy to open a pallet for me and sell them at a very reasonable price.
26 juin 2025
Réponse : Paving Direct
Thank you for your feedback, we're delighted to hear you're happy with the service you have received,
Porcelain patio slab samples.
Ordered some porcelain patio slab samples - they came really quickly and are a decent size to gain an idea of how they'll look. Good to see them in the flesh as it were and lay them outside to see them in all lights and weathers.
18 juin 2025
Réponse : Paving Direct
We would like to thank you for taking the time to leave us your feedback, we look forward to assisting you in the future,
Réponse : Paving Direct
Thank you for your positive feedback, we are delighted to hear you have been provided with excellent service by our staff.
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