Takes soooo long to redeem an item. So much hassle. They prefer handwritten authorization rather than typewritten ones. Find another place to pawn your items
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Lisez les avis des autres
Good Day ! Okay naman yung service sila kaso dapat kaliwaan hindi kukunin muna yung items tska palang papasok Yung pera .. tska Sobrang bait po talaga ni SIR NASH or MASH Im not sure sa name nya but... Voir plus
L'entreprise a répondu
medyo mahirap na magtransact ngaun compared dati. before kasi magsend ng pic ng item, right there and then makikita kung pede ung items mo or not. ung process ngaun mahirap kasi tic options na lang na... Voir plus
Overall good experience. Only 2 items of concern. 1. Maybe put a warning sign at the entrance regarding the strobe/flashing light. This is to forewarn clients who may have medical conditions that... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
PawnHero.ph is an online pawnshop where anyone can submit a pawn request anytime, anywhere. Unlike brick-and-mortar pawnshops, PawnHero offers lower interest rates — up to half of what traditional pawnshops in the Philippines offer! It also guarantees zero service charge and no hidden costs or penalty fees for late payment or loan renewals. PawnHero Philippines is the first online pawnshop in Southeast Asia. It launched first in the Philippines to offer lower interest rates in the country and a higher appraisal for a wider variety of items than currently accepted by traditional pawnshops; such as musical instruments, jewelry, gadgets, luxury goods and more.
Coordonnées de contact
7th Floor, W Global Center, 30th Street corner 9th Avenue, Bonifacio Global City, Taguig City, Etats-Unis
- 09176834376
- customer@pawnhero.ph
- pawnhero.ph
2,9
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I just pawned my iPhone 11 64 gb and…
I just pawned my iPhone 11 64 gb and was originally quoted ₱18,800. It's just a 1-month old phone. When they appraised it, i ended up getting ₱15,600. Kinda disappointed because It's super new. I should have pawned it thru Tambubtibg instead.
11 mars 2020
Avis spontané
Réponse de PawnHero & Marketplace
Hi Mark,
Greetings! We wish to remind our clients that we are unable to guarantee the same amount that you have received from us initially when you pawned with us. Thus, we also base the amount that we give on the market value of the item.
We remind our clients that all items are still subject for approval especially for gadgets and smartphones since this particular item depreciates faster.
Looking forward to still doing business with you again.
Jacqueline, Customer Experience Representative.
Waiting is too long
Waiting is too long. I went to the main office to claim my watch but no one ever tried to assist me. Been waiting for 40mins. And upon checking my watch has a scratch. Thought they will take care of my watch but they’re not. Bad experience. First and last for pawnhero.
10 mars 2020
Avis spontané
Réponse de PawnHero & Marketplace
Hi Angelique,
Thank you for taking the time to rate us. Your feedback and experience are important to us. We understand your frustration, but please be advised that the item you pawned has minimal scratches upon appraisal, we can send photos through your email. Our protocol is that, once an item is already appraised our operations will seal the item and place it to our warehouse. Thus, we take feedback seriously and we will take action on this.
Looking forward to doing business with you again.
Jaki, Customer Experience Representive
Process was seamless
Process was seamless. The actual transaction in their BGC office also felt very private and confidential. The only negative comment I have though, is for the amount you can receive. Mine has greatly decreased from the estimate so it's not something I am so happy about.
10 mars 2020
Avis spontané
Réponse de PawnHero & Marketplace
Hi Danielle,
Greetings! Thank you for taking the time to rate us. Your feedback and experience are important to us. We understand your frustration, regarding your pawned item. We remind our clients that all items are still subject for approval especially for gadgets and smartphones since this particular item depreciates faster.
We wish to remind our clients that we are unable to guarantee the same amount that you have received from us initially when you pawned with us. Thus, we also base the amount that we give on the market value of the item.
Looking forward to still doing business with you again.
Jacqueline, Customer Experience Representative.
Verry easy to apply and its so fast to…
Verry easy to apply and its so fast to process
9 mars 2020
Avis spontané
They did not specify why my laptop was…
They did not specify why my laptop was not accepted while its the 2nd time i am sending my laptop for appraisal
3 mars 2020
Avis spontané
Excellent fast and lovely service
Excellent fast and lovely service. Thank you very much and hoping to use your services and help soon
24 février 2020
Avis spontané
Réponse de PawnHero & Marketplace
hi Inadmagnet! We're glad that we have given you a great experience and we would like to be consistent in that way. Our customers' feedback is vital to our success. We value your business with us. :)
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Service, PawnHero Philippines
Their employees dont know how to assess products
I sent them a perfectly functioning gopro hero 7 but it was declined and sent back to me. My hunch is that since i removed the memory card they thought the camera is not functioning. Original gopro hero doesnt come with a memory card fyi. Just because it doesnt have a memory card doesnt mean its not working. So i guess most of the feedback here is true that the people who assess the items for pawning dont know really know much.
22 février 2020
Avis spontané
Réponse de PawnHero & Marketplace
Hi Caifu, We are sorry that your item was not accepted, may we please ask for your ticket number so we can check the reason why your item is rejected. We appraise the cameras we accept even without memory card included.
Thank you for taking the time to rate us. Your feedback and experience are important to us.
Looking forward to still doing business with you again.
Jacqueline, Customer Experience Representative.
Réponse de PawnHero & Marketplace
Hi Leonardo! Welcome to PawnHero family! We appreciate your feedback. We're glad to know that you were satisfied with the experience that we have provided.
Looking forward to doing business with you again. :)
Sincerely,
Jacqueline, Customer Experience Representative
The interest is really high which is…
The interest is really high which is not suitable for short term loan. The item that I pawned was in an excellent condition but they only offered me s very small amount that can't cover to pay my existing debt.
17 février 2020
Avis spontané
Réponse de PawnHero & Marketplace
Hi Rexor,
Greetings! We understand your frustration, regarding your pawned item. We remind our clients that all items are still subject for approval. We wish to remind our clients that we are unable to guarantee the same amount that you have received from us initially when you pawned with us. Thus, we also base the amount that we give on the market value of the item. As for our interest, we discuss the amount before we accept and appraise items.
Looking forward to still doing business with you again.
Jaki, Customer Experience Representive
Poor service I waited for too long just…
Poor service I waited for too long just to pick up my items and I have a lot of missing dust was different, and rates is so high and unfortunately I would not come back and pawn my items with u guys nor recommend you to others.
12 février 2020
Avis spontané
Réponse de PawnHero & Marketplace
Welcome to Pawnhero family! Thank you for taking the time to rate us. We are sorry for the inconvenience this has caused you. Thus, we make sure that what we received once the item is picked is still the same when we return the item. We take feedback seriously and we will take action on this.
Looking forward to doing business with you again.
Jaki, Customer Experience Representive
Can't be pawned? Why?
They rejected my item, without even checking or testing it, I know, caused when I got back my item, it's still sealed just like when I handed it out to the courier. They didn't even explained why my item can't be pawned. They just wasted my time
29 janvier 2020
Avis spontané
Réponse de PawnHero & Marketplace
Hi KingInamo,
Welcome to Pawnhero family! Thank you for taking the time to rate us. We are sorry that your item was rejected due to its aesthetic, please be advised our appraisers have standards to follow in appraising items we accept.
Your feedback and experience are important to us. We aim to provide a quick and easy transaction with our customers and give them the best service that we are eyeing for.
And, when you need to pawn again, just head on over to https://pawnhero.ph/pawn and we'll be more than happy to help you out again!
Sincerely,
Jacqueline, Customer Experience Representative
I got my 2019 gadget in excellent…
I got my 2019 gadget in excellent condition appraised online, even though it was just purchased brand new 4 months ago they offered 60% less than my actual purchased price which is fine coz I understand it’s their business. So I walked in to their office to have it processed, they made another assessment and the final offer went down to 8k. So from the original price of 39k, was able to pawn it for 8k hm. But I’m thankful it’ll help me anyways. This is just to set your expectation in case you want to do the same thing. It just goes to show how gadget can depreciate that fast.
29 janvier 2020
Avis spontané
Réponse de PawnHero & Marketplace
Hi J A! Thank you for taking the time to rate us. Your feedback and experience are important to us. We always remind our customers that we are unable to guarantee the same amount that you have received from us initially, we always base the amount that we give on the market value and physical condition of the item, especially on gadgets. Our customers' feedback is vital to our success.
Looking forward to still doing business with you again.
Sincerely,
Jacqueline, Customer Experience Representative
The person who assisted me told me that…
The person who assisted me told me that my item has been approved at a certain amount but when she came back she gave a lesser amount from the final approver so I had no choice but to accept it. The process is inconsistent. Also, if you already gave me an amount, it shouldn't be lessened at the final stage.
22 janvier 2020
Avis spontané
Réponse de PawnHero & Marketplace
Greetings! Thank you for taking the time to rate us. Your feedback and experience are important to us. We understand your frustration, regarding your pawned item. We remind our clients that all items are still subject for approval. We wish to remind our clients that we are unable to guarantee the same amount that you have received from us initially when you pawned with us. Thus, we also base the amount that we give on the market value of the item.
Looking forward to still doing business with you again.
Jaki, Customer Experience Representive
Professional and efficient customer…
Professional and efficient customer service.
20 janvier 2020
Avis spontané
Réponse de PawnHero & Marketplace
Hi Austin,
Thank you so much for taking time to rate us! Customers will always be on top of our priorities to provide great customer experience.
Should you need to pawn again, make sure to head over to https://pawnhero.ph/pawn and we'll be happy to help you with your quick cash needs!
We value your business. Have a Hero day!
Yours truly,
Jacqueline, Customer Experience Representative.
Excellent and very good experience 5…
Excellent and very good experience 5 start for that good job
20 janvier 2020
Avis spontané
Got my item picked up
Got my item picked up again, I checked with the customer service why appraisal got low and she walked me through and explained the reason. Satisfied with the service as alesys and courier was so mabaet.
17 janvier 2020
Avis spontané
Réponse de PawnHero & Marketplace
Hi Jones! Welcome to PawnHero family! Great to have this feedback! We are happy that you had a great customer experience with us. Again, we remind our customers that we are unable to guarantee the same amount that you have received from us initially when you pawned with, we always base the amount that we give on the market value and physical condition of the item. Our customers' feedback is vital to our success.
We value your business with us.:)
Sincerely,
Sincerely,
Jacqueline, Customer Experience Representative
Pawn ticket is not accurate to actual…
Pawn ticket is not accurate to actual appraisal.
16 janvier 2020
Avis spontané
Réponse de PawnHero & Marketplace
Hi from Pawnhero family!Thank you for taking the time to rate us. Your feedback and experience are important to us. We are sorry for the low amount that you have received from us. We wish to remind our clients that we are unable to guarantee the same amount that you have received from us initially when you pawned with us. Thus, we also base the amount that we give on the market value and physical condition of the item.
Looking forward to still doing business with you again.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative.
Réponse de PawnHero & Marketplace
Hi Camielle! We're glad to have provided you with speedy service and to have met your inquiries with prompt responses.
Your feedback and suggestions are very important to us.
'Till our next transaction!
Yours truly,
Jacqueline, Customer Experience Representative.
Great customer service
Great customer service. Had a smooth transaction with them.
11 janvier 2020
Avis spontané
Réponse de PawnHero & Marketplace
Welcome to PawnHero Family! We're glad to know that you were satisfied with the smooth transaction that we have provided. With PawnHero, efficiency will help us to pave the way to assist our customers the best we can.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Service, PawnHero Philippines
Réponse de PawnHero & Marketplace
Hi Enzo! We're glad that we have given you a great experience and we would like to be consistent in that way. Our customers' feedback is vital to our success. We value your business with us. :)
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Service, PawnHero Philippines
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