Takes soooo long to redeem an item. So much hassle. They prefer handwritten authorization rather than typewritten ones. Find another place to pawn your items
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Lisez les avis des autres
Good Day ! Okay naman yung service sila kaso dapat kaliwaan hindi kukunin muna yung items tska palang papasok Yung pera .. tska Sobrang bait po talaga ni SIR NASH or MASH Im not sure sa name nya but... Voir plus
L'entreprise a répondu
medyo mahirap na magtransact ngaun compared dati. before kasi magsend ng pic ng item, right there and then makikita kung pede ung items mo or not. ung process ngaun mahirap kasi tic options na lang na... Voir plus
Overall good experience. Only 2 items of concern. 1. Maybe put a warning sign at the entrance regarding the strobe/flashing light. This is to forewarn clients who may have medical conditions that... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
PawnHero.ph is an online pawnshop where anyone can submit a pawn request anytime, anywhere. Unlike brick-and-mortar pawnshops, PawnHero offers lower interest rates — up to half of what traditional pawnshops in the Philippines offer! It also guarantees zero service charge and no hidden costs or penalty fees for late payment or loan renewals. PawnHero Philippines is the first online pawnshop in Southeast Asia. It launched first in the Philippines to offer lower interest rates in the country and a higher appraisal for a wider variety of items than currently accepted by traditional pawnshops; such as musical instruments, jewelry, gadgets, luxury goods and more.
Coordonnées de contact
7th Floor, W Global Center, 30th Street corner 9th Avenue, Bonifacio Global City, Taguig City, Etats-Unis
- 09176834376
- customer@pawnhero.ph
- pawnhero.ph
2,9
Moyen
469 avis
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Really unprofessional
Really unprofessional, lack communication, poor service, waiting time atleast an 1hour.
Once arrived noone was there to tell us where to go apart from the security guard saying, wait by the lobby someone will talk to you.
Then waited for atleast 40mins just to fill out a form and then waited another extra 40mins to be consulted.
A waste of time, do not use this company services.
If your in need of cash use another company. Really poor service, worst than being stuck in traffic in manilas rush hour.
8 janvier 2020
Avis spontané
Réponse de PawnHero & Marketplace
Thank you for taking the time to rate us. We are sorry for the inconsistent service that you have experienced with us. Rest assured, we will take this feedback seriously and improve with our queuing system.
Looking forward to still doing business with you again.
'Till our next transaction!
Sincerely,
Jacqueline, Customer Experience Representative.
Professional and efficient staff!
2 janvier 2020
Avis spontané
Réponse de PawnHero & Marketplace
Hi Eduardo,
Welcome to PawnHero family! We're glad to have provided you with speedy service and to have met your inquiries with prompt responses. Your feedback and suggestions are very important to us.
'Till our next transaction!
Yours truly,
Jacqueline, Customer Experience Representative.
Suppose to give 5 star but I'm quite…
Suppose to give 5 star but I'm quite disappointed of not approving my LV but I respect for what ever protocols you have for some reason you did not accept my item but I'm still happy with this app to. Pick up and return the item, I'm looking forward to widen / broaden your criteria in accepting the item
27 décembre 2019
Avis spontané
Réponse de PawnHero & Marketplace
Hi G,
Welcome to Pawnhero family! Thank you for taking the time to rate us. We are sorry that your item was rejected, please be advised our appraisers have standards to follow in appraising items we accept.
Your feedback and experience are important to us. We aim to provide a quick and easy transaction with our customers and give them the best service that we are eyeing for.
And, when you need to pawn again, just head on over to https://pawnhero.ph/pawn and we'll be more than happy to help you out again!
Yours truly,
Jacqueline, Customer Experience Representative.
Items in original condition upon return
Item returned was in its original condition when loaned. I love how it was sealed when return by the PawnHero Trooper.
12 décembre 2019
Avis spontané
Réponse de PawnHero & Marketplace
Hi Meech,
Welcome to PawnHero Family! Thank you for the feedback given and we are happy that we have shown you a trusted transaction with us. We are excited to doing business with you again soon.
'Till our next transaction!
Yours truly,
Jacqueline, Customer Service, PawnHero Philippines
I was sad because they told me that my…
I was sad because they told me that my watch was not passed to be pawn. But the good thing with pawn hero you dont need to go out and look for a pawnshop just to pawn your item. And even my item was rejected they return my item for free. I suggest to include a online chat that we can send a picture or video to be pawn for you guys to check the item first before picking the item to lessen reject items. But still thank you for returning my item. But i still preffer pawnshop store.
11 décembre 2019
Avis spontané
Réponse de PawnHero & Marketplace
Hi Khaye,
Welcome! We are grateful for the feedback given. We are sorry to learn that your item was rejected due to it did not pass our aesthetic test. We would like to thank you for the suggestion you have given us. Rest assured we will take a look into this to be of help.
And, when you need to pawn again, just head on over to https://pawnhero.ph/pawn and we'll be more than happy to help you out again!
'Till our next transaction!
Yours truly,
Jacqueline, Customer Service, PawnHero Philippines
it was fast and easy.
9 décembre 2019
Avis spontané
Réponse de PawnHero & Marketplace
Hi Ice,
Thank you so much for taking time to rate us! We're glad that we have given you prompt responses and resolving your issues immediately. Customers will always be on top of our priorities to provide great customer experience.
Should you need to pawn again, make sure to head over to https://pawnhero.ph/pawn and we'll be happy to help you with your quick cash needs!
We value your business. Have a Hero day!
Yours truly,
Jacqueline, Customer Experience Representative.
appraiser is not knowledgeable
appraiser is not knowledgeable , walang alam s mga luxury items , i tried to pawn my LV bag worth 79K and i am the first owner including receipt under my name , etc . and they rejected. kesyo yung starp ganito gnyan , khit wala nmn ako nkikita n flaws ,kung marunong kayo mag appraise ng authentic pag hawak mo p lng ng leather alam mo n agad ang orig sa fake . sana bago kayo mag start ng business kmukha kayo ng mga taong may alam s mga luxury items , yan ang sisira s negosyo nyo. i will not recommend this pawnshop to any of my friend
4 décembre 2019
Avis spontané
Réponse de PawnHero & Marketplace
Dear Ms. Angel Lee,
Greetings! Thank you for taking the time to rate us. Your feedback and experience are important to us. We understand your frustration, regarding your rejected item which did not pass our aesthetic test. We wish to remind our clients that all items are still subject for approval. Rest assured that with regards to our appraising department we are still continuously strengthening and enhancing their appraisal skills in handling client's items.
Looking forward to still doing business with you again.
Jaki, Customer Experience Representive.
Awful
Pawnhero used to be a reliable source of emergency funds until they got greedy with ridiculously high interest rates plus low appraisals and became too picky with items you can pawn. Service is awful too. They'll ask you to choose a date for pickup but you'll have to call them multiple times just to have your item actually get picked up. My item was in mint condition and they rejected it with no explanation.
26 novembre 2019
Avis spontané
Réponse de PawnHero & Marketplace
Thank you for taking the time to rate us. Your feedback and experience are important to us. We wish to remind our clients regarding our interest rate. Also, for items, as much as possible items should be in good condition. We deeply apologize for the inconvenience this may have caused you. May we please have your ticket number so we can check why the item is rejected? You may also email us at cusotmer@pawnhero.ph so we can provide details on your ticket.
Looking forward to still doing business with you again.
Sincerely,
Jacqueline, Customer Experience Representative
Super legit and trusted pawnshop.
Super legit and trusted pawnshop.. Very convenient to the costumer and very accommodating.
19 novembre 2019
Avis spontané
Fast changinf dession!
14 novembre 2019
Avis spontané
Réponse de PawnHero & Marketplace
Welcome to Pawnhero family! Thank you for taking the time to rate us. Your feedback and experience are important to us. If you have any suggestions that will help us be even better, do let us know! And, when you need to pawn again, just head on over to https://pawnhero.ph/pawn and we'll be more than happy to help you out again!
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative.
i like pawnhero because of low interest…
i like pawnhero because of low interest rate and reasonable appraisal ,
i recommend this brand . thanks pawnhero
12 novembre 2019
Avis spontané
Réponse de PawnHero & Marketplace
Hi Angel,
Welcome to PawnHero Family! Thank you for the feedback given and we are happy that we have shown you a trusted transaction with us. We are excited to doing business with you again soon.
'Till our next transaction!
Yours truly,
Jacqueline, Customer Service, PawnHero Philippines
Efficient and fast processing in a…
Efficient and fast processing in a professional way. The transaction was confidentially handled.
11 novembre 2019
Avis spontané
Good Day
Good Day ! Okay naman yung service sila kaso dapat kaliwaan hindi kukunin muna yung items tska palang papasok Yung pera .. tska Sobrang bait po talaga ni SIR NASH or MASH
Im not sure sa name nya but everytime akong may need willing siya tumulong Thankyoy Thankyou po ulit :) God Bless
11 novembre 2019
Avis spontané
Réponse de PawnHero & Marketplace
Hi Aiko,
Welcome to PawnHero Family! We're glad that we have earned the trust of our customers specifically to pawning items with us. One of the best practices of PawnHero is to do a follow-up call to ensuring that great customer experience is being prioritized. Our customers' feedback is vital to our success. Thus, we are grateful to have provided you the best resolution and assistance from a Customer Service standpoint.
Regarding the payment method, we also offer Gcash or Coins.ph for faster crediting of the loan once approved for pick up transactions. Or we advise client to drop by our office to get their items appraised so that once approved you will receive the cash loan instantly.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative.
Very Low Low Low Appraisal not…
Very Low Low Low Appraisal not recommended
6 novembre 2019
Avis spontané
Réponse de PawnHero & Marketplace
Thank you for taking time to rate us. Your feedback and experience are important to us. We are sorry for the low amount that you have received from us. We wish to remind our clients that we are unable to guarantee the same amount that you have received from us initially when you pawned with us. Thus, we also base the amount that we give on the market value of the item.
Looking forward to still doing business with you again.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative.
Réponse de PawnHero & Marketplace
Welcome to PawnHero family! Great to have this feedback! We are happy that you had a great customer experience with us. Our customers' feedback is vital to our success.
We value your business with us.:)
Sincerely,
Jacqueline, Customer Experience Representative
Great experience for a first timer.
They handled the transaction really fast and I love the fact that they have a cubicle for their client, it gave me the feeling of confidentiality. Also, I love the fact that my item was wrapped in bubble wrap, they really made my item secured and it was cold when it was handed over to me that means that their vault was airconditioned to protect the pawned items. Good job Pawnhero!
28 octobre 2019
Avis spontané
Réponse de PawnHero & Marketplace
Welcome to PawnHero Family! Thank you for the feedback given and we are happy that we have shown you a trusted transaction with us.
We are excited to doing business with you again soon. Have a HERO day!
Sincerely,
Jacqueline, Customer Experience Respresentative.
Thank you napaka bait ng pawntrooper…
Thank you napaka bait ng pawntrooper 'mark' siya nag assist pagkuha at pag return ng item 👍 Pati ang mga nag assist online mabilis mag response
25 octobre 2019
Avis spontané
Réponse de PawnHero & Marketplace
Welcome to PawnHero family! We're glad to have provided you with speedy service and to have met your inquiries with prompt responses. Your feedback and suggestions are very important to us.
'Till our next transaction!
Yours truly,
Jacqueline, Customer Experience Representative.
Your good office never mention
Your good office never mention,
that you will conduct another or 2nd appraissal, the moment you have the pawners item!
17 octobre 2019
Avis spontané
Réponse de PawnHero & Marketplace
Thank you for taking time to rate us. Your feedback and experience are important to us. We are sorry for the low amount that you have received from us. We wish to remind our clients that we are unable to guarantee the same amount that you have received from us initially when you pawned with us. Thus, we also base the amount that we give on the market value of the item.
Looking forward to still doing business with you again.
Please feel free to view our help pages: https://pawnhero.ph/faq.
Sincerely,
Jacqueline, Customer Experience Representive.
There's ways room for improvement
There's ways room for improvement, in this case their courier pick up. Still a different experience from an actual pawnshop. More professional and legit.
17 octobre 2019
Avis spontané
Réponse de PawnHero & Marketplace
Welcome to PawnHero family! Thank you for the feedback given and we are happy that we have shown you a trusted transaction with us.
We are excited to doing business with you again soon.
'Till our next transaction!
Yours truly,
Jacqueline, Customer Experience Representative.
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