paws and presto Avis 265

Great towels and great customer service - will definitely use again.

Responded to an advert on FB as looking for something to help with all the mud and sand my dog loves to leave everywhere. Never thought one towel would be any better than any other but thought I would try it and see. Ordered pack of 4. Arrived very quickly. Exactly as described. Nice and soft. The best thing is they do actually work so much better than regular towels. They are lighter, dry quicker, softer and work really well. Great help to me and Ted can enjoy the mud again

When these towels arrived I thought - 'how can they possibly work?'. They felt thin and I was very dubious. I eat my words...these are miraculously absorbant....thank goodness I bought four!!

I bought two dog towels and a drying mitt
I am really pleased with them. They dry the dog really quickly and are easy to wash and dry. I am so pleased I have just ordered a drying bag too.

I have had a similar experience to others - placed an order on 2 Oct 2022 - received email that order was received, and payment was taken but then complete silence and nothing ever received.

Brilliant towels for drying my dogs, work really well, easy to wash and dry.

I also use them in my couch and on my camper van seats. Much better than a “throw”

Lorna

Bought a set of towels to try in my grooming salon. They are great! Very pleased with my purchase with quick, efficient delivery. Happy customer!

Fantastic Towels. Lovely colours. And dry so very well. Highly recommend

**Edit - As you can see below, they have now responded and apologised for the email and delay… So, I’ve increased from the 1 star to 3 for the customer service - I haven’t received the product yet, so can’t give any feedback on that yet!

I ordered a cooling pad from them on the 10th Oct (they took the money and emailed me an order confirmation), but I didn’t hear anything else from them about delivery.
I chased them on Tuesday, didn’t hear anything, so chased again today and this was their response:

Hope you and your lovely dog are well?
I don't think we have any :(
I've just checked.
Not sure how you've managed to order this haha
Best wishes,
Tom & Digby
Paws and Presto
Problem Solving Pet Products

No apology and no talk of my refund… Never mind the “haha” comment!

My daughter and I (and sister) have bought quite a number of the micro-fibre towels. My daughter for her Sprocker, and for use in her caravan; my sister and I for OURSELVES, for use in our tent/Motorhome. We borrowed a couple of Megs, much to her disgust (we did return them) to try in our Motorhome. I now have a few and use them as dish towels, personal towels etc. Why? They are soft, absorbent, dry the dishes and us very efficiently, and themselves quickly. No more damp towels!! Oh, and my daughter says they are just as good for dogs!!
Delivery was exceptional! I ordered the ones for my sister while away, as there was a 3-5 day delivery. Great, I’ll be home then. They arrived the next day, so my daughter had to hide them from her Sprocker!
Tom and Digby are extremely helpful, and I would thoroughly recommend them and the towels to dog owners, campers in all units, even for use in the home.

I have been using the large drying towel on my comfort doodle. Golden retriever, cocker spaniel, poodle cross so she has a very thick coat like a sponge. This towel is amazing it dries her coat in minutes, leaves her coat fluffy, soft and dry. She no longer has a damp coat which used to leave her beds damp, so she is nice and warm. I will be purchasing the drying coat next as I am sure this will be of the same quality. Would highly recommend getting this for your dog if they like going out in all weathers.

Bought a cool mat which seemed good quality at first and my dog loved it, however it split within a month and the gel started leaking out. They’re obviously not tough enough to withstand dog claws. Disappointed as it wasn’t cheap, and I never received a response from customer services.

I originally left a low score review due to my purchasing experience, which I was disappointed with having bought with paws and presto for the first time. Tom got In touch with me and was very apologetic, explaining the catalogue of issues the company has had. I appreciate the impact reviews have on independent businesses, which I’m always keen to support, and Tom has managed to turn my review around with an attentive phone call and gestural gift for my dogs which is really kind. I hope with the new fulfilment supplier I will become a regular customer of paws and presto in the future

Ordered a cool mat for our Labrador from Paws and Presto. The quality of the product sent was great, it arrived really quickly and the customer service is excellent. Would highly recommend and will use again.

Item not received. Company very helpful until refund requested then all contact stopped and no response to further emails. Had to request refund through PayPal.

Placed my order 8 days (6 working days) ago with no delivery or order update. The UK is in a heatwave and we ordered two cooling Matt's for our puppy to help him through. You haven't updated the tracking information, replied to my email or provided another way to contact you. This feels like a scam, please can someone reply and update me?

***Original post 15th August, update 29th August - thanks for the refund after chasing, commenting on your social posts and this review. No reply still, but atleast I got refund

Ordered two cool mats because of lovely big size described on the website. Order was slow to arrive but I wasn't too concerned about that but when it arrived they were not the advertised size or the colour I had ordered. I wasn't worried about the colour but the wrong size was an issue as I have a very big dog. I sent an email to query it, no reply, sent a further one asking if I could return them and if they had the advertised size but I just got an email saying to return them and giving part of an address but no company name details etc. I wrote a further email asking if they had the correct size for replacements and also whether they would refund return postage too as the parcel is heavy and the items were misdescribed but I didn't get a reply. I don't want to return parcel to wrong place and the company name on original parcel label as the sender is not Paws and Presto, it's Bennet Coco Limited so don't know if that's the right return name or not ??, no address details on the website, no phone number, tried ringing number on parcel label but no answer so left a message but no response yet. It's such a shame it's so hard to get a response from this business as I'm left not knowing what to try next??, I need to know correct company name and full address for return and would also like confirmation that I will get a full refund including cost of return (which isn't cheap due to weight) because order is wrong due to items being misdescribed so it is not my fault that I am having to return them. Hopefully someone from the business will see this and reply?

UPDATE - now been in contact and all refunded.

Placed an order for cooling mats for our dogs to get them through the heatwave. Nothing received, no order update and no response to emails.

Excellent product that my dog absolutely loves. It's helping her keep cool in this hot weather. My order was processed very quickly and I received it in perfect condition.

Waiting for a cool mat but no update at all since the initial order email. Based on previous reviews we are worried that it will not be dispatched in a timely manner so will need to cancel order if no update from the company. Very disappointing.

Update: Thanks for the response. I have requested a refund for this order twice now by email with no reply so please can you action that refund and let me know when it has been done. I wish you all the best in sorting out the admin side of your business.