I ordered towels in October 2022, never received them, asked for a refund and nothing, now I see that the website is closed down so what to do? Looks like I lost over 100€, don’t order these products,... Voir plus
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Bitten off more than he can chew. Really poor business model, why am I receiving emails trying to increase current sales when current orders aren't being fulfilled? As below, probably great produ... Voir plus
L'entreprise a répondu
Amazing products & such a caring team. I recently bought the berry fleece for my cocker spaniel Bertie. The fleece is very well made, durable & looks gorgeous. I’ve bought several products such as... Voir plus
We absolutely LOVE paws and presto microfibre towels. They are lovely and light weight and work way better than your standard towel to quickly dry our fluffy pup! We have also recently bought a coolin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Problem Solving Pet Products
Coordonnées de contact
Units 2 &, 3A Redwall Cl, Dinnington, , S25 3QA, Sheffield , Royaume-Uni
- 07899113674
- support@pawsandpresto.com
- pawsandpresto.com
The dog drying mitts are an excellent…
The dog drying mitts are an excellent addition. They make short work of my dogs paws
1 février 2022
Avis spontané
Réponse de paws and presto
Thank you so much for leaving a review.
We are so happy to hear your new Paws and presto drying mitts are the perfect additions to your collection, we are always overjoyed to hear how our products have helped.
Thank you again.
Disappointed
I recently bought the new Performance Paws Mit for my little dog and was somewhat disappointed for I found the Mit part on the small side and it kept slipping off my hands, I would have preferred a thumb section to them too. Such a shame because I have several towels from them and they are all of excellent quality and very efficient for wrapping up small muddy dogs of which I have 3.
26 janvier 2022
Avis spontané
Réponse de paws and presto
Thank you so much for taking the time to leave a review.
We are so sorry to hear you are disappointed with your drying mitt, is it just due to there being no thumb section? We would of course love to know more about this, please do contact us on support@pawsandpresto.com
We can then send your feedback to our products team for improvements.
Great company!
Great company! The products are good quality - we especially love the towels - perfect after a bath or a muddy walk. The website is good and the communication fabulous. We can't recommend them highly enough!
25 janvier 2022
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Réponse de paws and presto
Thank you for your lovely review!
The team are so happy to hear you are impressed with your Paws & Presto products along with the service. Thank you again!
Fantastic drying towels easy to keep in…
Fantastic drying towels easy to keep in the car for walks...
25 janvier 2022
Avis spontané
Réponse de paws and presto
Thank you so much for your lovely review!
We are so happy to hear you are happy with your purchase and how much your Paws & Presto towels have helped you!
Fab towels
I have purchased many dog towels over the years but these are fantastic value for money and do the job in hand, dry my white standard poodle especially her feet
19 janvier 2022
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Réponse de paws and presto
Thank you for your lovely review!
We are so happy to hear you are happy with your purchase and how much your Paws & Presto towels have helped you!
Great Products and service
My pup has the dry bag and a microfibre drying towel - very impressed with both as they dry her off very quickly. An added bonus is that she gets very sleepy when she is wrapped in her dry bag so i get cuddles too :-)
Great service from the lovely Digby Doodle the Cockapoodle too!
Highly recommend
19 janvier 2022
Avis spontané
Réponse de paws and presto
Amazing, thank you so much for your review!
We are so happy to hear you are impressed with both your drying bag and drying towel - ohhh and how can we forgot the added bonus of cuddle time, we LOVE that!
Your lovely review will be passed onto Digby Doodle the Cockapoodle!
Fantastic products
Fantastic products! I bought a microfibre towel as it had great reviews and all I can say is that the reviews weren’t lying! It’s done the trick every time, helping to quickly remove dirt and dry my border collie after a run around the park. It’s that good I bought a second one for a friend and her dog
18 janvier 2022
Avis spontané
Réponse de paws and presto
Thank you so much!
We are so happy our Paws & Presto Mircofibre Towels lived up to the reviews and your expectations! They are truly amazing!
It is really great to hear how much they have helped you and hopefully your friend too!
Well made dry dog bag
The dry bag is well made and looks great. The medium size, as suggested on the Paws and Presto website for cocker spaniels, is a bit too big for my dog - he is able to get out of it very fast. However, it is still a useful item to have when dealing with a damp dog!
18 janvier 2022
Avis spontané
Réponse de paws and presto
Thank you so much for taking the time to leave a review, we really appreciate it!
We are so happy to hear your Paws & Presto drying bag has been useful to you and your fur baby!
We are sorry to hear the bag is too big for your Cocker Spaniel however, it is the recommend size for your breed. There should be additional room for movement as we would hate for any dog to feel completely trapped as this can cause them to panic.
I bought a drying coat for my sprussel…
I bought a drying coat for my sprussel and it’s been a godsend in this awful weather!! Lovely quality material. Thoroughly recommend
18 janvier 2022
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Réponse de paws and presto
Thank you ever so much for taking the time to leave a review!
We are very happy to hear your Paws & Presto drying coat has helped you - we know the feeling of taking a clean dog for a walk and returning with a wet and dirty one haha!
Who thought dog towels could be this good!
These dog towels are amazing. I have a golden retriever who likes the mud and the puddles so is constantly needing to be washed and dried. I was amazed at how much water they absorbed! I bought 5 but I will be buying more!
18 janvier 2022
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Réponse de paws and presto
Thank you so much for leaving a review!!
Amazing, we are so glad to hear how much you love your Paws & Presto towels and how much they have helped you with your mud loving fur baby!
It's incredible to hear how many of our towels you own, thank you so much!
Excellent. Good quality and look nice!
Excellent. Originally purchased their drying bag and then purchased quite a few other products. They’re practical and good quality but what I like the most is that they look nice. So many dog related products are tacky colours with paws and bones all over them. Really like the product design.
18 janvier 2022
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Réponse de paws and presto
Thank you so much for taking the time to leave a review, we really appreciate it!
We are so happy to hear you are loving your purchases, your kind comments will certainly be passed on to our products team!
Best towels we've ever had for dogs
Best towels we've ever had for dogs. We keep 2 in the car, 2 in the utility room for when we get back from walks and 1 upstairs for after a shower. These towels dry so much better than ordinary towels leaving dogs almost completely dry. Easy to wash and dry.
14 janvier 2022
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Réponse de paws and presto
Hi Tracey,
Thank you so much for your review!
We are ever so happy to hear you are satisfied with the products purchased and that you not only have one but 5!
WOW, thank you for all your support, it is very much appreciated.
Kindest Regards,
Paws & Presto
Great customer service
Great customer service and very friendly. One of the items I ordered was damaged in the post. I emailed to let them know and Amy replied straight away and a replacement was despatched the same day. The towels I ordered are a good size and great for cleaning up my Sprocker Spaniel puppy. I haven't used the cool mat yet but again it's a great size, just what I need for the car . Wouldn't hesitate to order again.
12 janvier 2022
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Réponse de paws and presto
Hi Elizabeth,
Thank you so much for taking the time to leave a review.
We are really happy to hear you are satisfied with the level of Customer Services our amazing team member Amy provided, your kind words will be passed on!
It would be great to hear from you in the future to learn how you are finding your purchases - your feedback is very important to us.
Kindest regards,
Paws & Presto
Pawsandpresto ALWAYS come up with the…
Pawsandpresto ALWAYS come up with the goods,whether it's super towels for mucky dogs, paw cleaning mitts or small towels for paws and cats. Always satisfied with purchases.
10 janvier 2022
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Réponse de paws and presto
Hi Rita,
Thank you ever so much for your amazing feedback.
We are so happy to hear you are satisfied with your purchases, we truly appreciate your support!
We will certainly pass your kind words on to our products team!
Kindest Regards,
Paws & Presto
Bad customer service! Watch their offers!
Bad customer service!! Ordered two towels for my dog at the weekend as there was a buy two get one free offer on. I had emailed beforehand to check that the offer was still on.
Only received the two towels I’d paid for and no free towel.
Emailed to query this and was told I should have added the free one to the basket which I thought happened automatically.
I asked if as a gesture of goodwill they would send me the free one only to receive the response that no they wouldn’t !
So they don’t care about their customers and I for one will not be buying from them again!
25 octobre 2021
Avis spontané
Réponse de paws and presto
Hi Julia,
Thank you so much for your review.
I have taken some time to look over the emails exchanged with our team and I can see you contacted us on the 15-10-2021 to check if the 3 for 2 deal was live. I can see our team confidently confirmed it was active from the date of your email coming through until the 17-10-2021.
To redeem the special 3 for 2 offer the instructions were clear on the website, advising a third towel needed to be added to the basket, it would be at that point the discount would be triggered which deducted the cost.
While we love to give our lovely customers discounts and special offers from time to time, it is the customers responsibility to ensure any discounts are triggered upon check out, which I am sure you can understand.
Although we are a small but developing business we do have a customer service team who are happy to answer any queries, no matter how big or small they may be - We would always recommend contacting us if you are unsure on anything, and we will be sure to provide you with an informative response.
We appreciate your feedback and will certainly take this on board for how we may change how our offers are advertised going forward.
Kind regards,
Paws & Presto
Incompetent or worse?
This company are either incompetent, careless about customer relations or downright dishonest. I don't know which one. I placed an order 5 weeks ago. I have received nothing although my money was taken immediately and they haven't responded to my email asking for clarification with regard to my order. I have just sent an email asking for the company to refund my money. I hope that they reply and will get back on here to let you know if they do.
23 octobre 2021
Avis spontané
Réponse de paws and presto
Hi Serena, hope you're well? The item you have ordered is a pre-order item. It clearly states this on the product listing and any email promotions regarding this product. We have also followed up with numerous emails to provide updates to where we are up to with this product. Have you not received any of these? I am also confused why you haven't received any response from our customer service team. We have no issues at all refunding this for you. Can you email support@pawsandpresto.com with your order number and we can get this arranged for you.
Overpriced rubbish
After being bombarded with ads for their microfibre dog towels on Facebook I finally gave in, trusted the feedback on the ad comments, and made an order for a large dog towel.
I’ve just been out to the beach with the dog and used the towel to dry him. To say I was underwhelmed would be an understatement. I normally use an old bath towel to dry him that I’ve used for year and by the time I’m done the dog is dry to go into the car.
Despite using the new towel in the same way the dog just wouldn’t dry and I ended up needing to use his old towel to finish the job.
If this had been a microfibre towel that I’d picked up for a couple of pounds I wouldn’t have expected much but a combination of the rave reviews and persistent advertising leads me to the conclusion that it is simply overpriced rubbish.
Be wary of the ads folks and the fact this company doesn't accept Facebook reviews.
13 octobre 2021
Avis spontané
Réponse de paws and presto
Hi Graham,
I am sorry to hear you were not happy with the towel you purchased but I am unsure as to why the mircofibres were not as absorbent as they should be. Was the towel washed prior to using?
We would love to know more about this issue so we can investigate and ensure it does not reoccur!
Please do email our Customer Services - support@pawsandpresto.com
We don't accept Facebook reviews as we are not a Facebook based company. We have our very own website, along with Trust Pilot which welcome all reviews.
Kind regards,
Paws & Presto
Towels are a god send after the bath
I recently bought a pink microfibre towel for my puppy and it is a god send. Perfect for after the bath as it absorbs the water so quick! It is super easy to wash and maintains the colour and doesn't shrink. Would definitely recommend!
31 août 2021
Avis spontané
Réponse de paws and presto
Hi Amy,
Amazing, thank you so much for your lovely review.
We are so happy to hear you and your puppy are loving your new pink towel.
Problem sorted satisfactorily
I had a problem with faulty material on a towel I bought. It took a while but I'm pleased to say that the company sorted it out and replaced it with follow up emails to make sure I was happy with both the items and their service.
My daughter is delighted with the towels. Having a springer spaniel it is always in the water so uses a lot of towels.
7 juillet 2021
Avis spontané
Réponse de paws and presto
Hi Margaret,
Thank you so much for your renewed review.
We are so happy to hear our team was able to assist in resolving this problem!
It is so lovely to hear your daughter is delighted with her towels and we do hope to see you both again in the near future.
Totally Great!
The ordering process was very easy with the delivery arriving very promptly. The quality is really good - the best I have found for my dog! The customer service has been efficient and friendly. I would highly recommend Paws & Pesto and their products.
11 juin 2021
Avis spontané
Réponse de paws and presto
Hi Fiona,
Thank you so much for your lovely review.
We are so glad to hear you are happy with the overall service.
Kindest Regards,
Alice
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