Pawsleep 

Would avoid using this absolute sham of a company. I placed an order very early on a Friday morning and when I placed order I got the usual order confirmation email and opted into receiving updates via text message and email moving forward. It stated express shipping 2-8 days but did not give me any choice on delivery itself. On the Monday I emailed to enquire about any updates so I could arrange for someone to be home to take delivery and was emailed back stating that they had contacted their designated courier and the order is already on its way to me and this is where the massive problems began. I emailed back asking for the courier name and a tracking number so again I could arrange a suitable date for delivery. They replied saying it’s with their courier and would be with me in 1-2 days. I asked again for a tracking number and courier name but no response so I asked to cancel the order and be refunded in full and got a response on the Tuesday again stating it’s with the courier and is out for delivery but no name and or tracking number. This continued into Wednesday where they just kept up the generic responses and by this point I had asked to cancel the entire order atleast 5 times but each and every time I got the response it is with our courier but no cancellation acknowledgment. By Thursday I was getting very angry but even after my repeated cancellation requests they sent me tracking numbers for Royal Mail one created on the Wednesday and the second created on the Thursday meaning they lied about the items being out for delivery in the first place and then came the it takes 5 working days to create orders more lies kept coming but again no cancellation requests listened to. This went on and on until the Saturday and by this point 8 days after the initial order where they stopped responding entirely but still continued to send the order. I emailed them 6 times over that weekend to cancel order but everyone was ignored. The harness I preferred came today and was supposed to be an extra large. It was so small it was put through my letterbox meaning I could not refuse delivery and would barely fit a Yorkshire terrier never mind a very large husky. The quality of it is nothing short of shocking the stitching is poor at best the straps came loose with the slightest pull the Velcro is cheap and nasty looking and the over all harness would not support a large dog pulling probably not even a small dog at that.

AVOID THIS SCAM OF A COMPANY AT ALL COSTS I’m down £111 and by the looks of things even though I paid via clearpay I will need to take this well beyond both company’s as pawsleep won’t respond and clearpay won’t do a thing.

Iv never experienced such nasty poor customer service and intend on taking this as far as needed to get my money back

They always always reply to emails between 1-4am and how they speak tells me this is not a uk based company as they like to state

Not worth the money. Not worth the time. Not worth the hassle.

Awful customer service and constantly had to chase them. My dos name should have been personalised onto the tent bed and arrived blank. Avoid at all cost, it’s not worth the stress and time!

It's a great experience with this brand. I really like their sevices and quality. My pup "Casper" really love this new bed. Highly recommended.

I Tryed to purchase a Premium Dog bed in Beige From Pupsleep/Pawsleep Both being the Same Company. What I was sent Discussed me. Since then I've been Trying to get my money Back. I used Clearpay Believing it was a Real Qwality Dog Bed Company "It isn't" I Received a Very poor Qwality flimsy almost Empty so called Premium Bed in a Cheap orange material. I knew this was No UK Company n Tryed immediately to Stop the Order. Please Don't Bother 6 weeks from date of Order to insult of a Item delivered I'm Still with out a Bed also Refund. I Do Believe without Clearpay I'd see No Refund. They also have denied my Order also asked me to put poor item in the Sun. How Insulting No Premium Bed will appear from Rubbish they Sent. Each email I've sent asking very clearly also Plenty of Photos to Prove Shocking item sent They Still are ignoring my Rights to a Refund. My 14 days are up today only Luckily Clearpay have been watching my Mail n clear Requests for Refund also Return label.

Ordered a bed for our puppy/dog, took ages for first order to arrive and had to remind them. On arrival our dog was able to break the zip barely within 6 hrs of having the bed. Requested a replacement and again took ages to arrive. When finally arrived the exact same issue our dog broke the zip that secured the cover within the same day..Obviously not happy so emailed and complained about the zip being faulty. Same old story had to chase them and then got a stock email response. What now feels like 3 weeks Im still awaiting a full reply - totally useless and cant advise anyine to deal with them