Abigail Skinner( my ‘go to’ person ) in Paypacket always goes above and beyond to deal with anything I throw at her! All the staff at Paypacket seem to have been ‘hand picked’ .. the phone calls ar... Voir plus
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I am completely satisfied in all my dealings with Paypacket. Our account manager Kellie deals with all my enquiries with the utmost speed and efficiency . I only wish my dealings with other companies... Voir plus
Abigail was great, quick to respond and very helpful! We were able to sort out an issue I had, not relating to anything on Paypacket’s side, and all of my questions were answered! Would highly recomme... Voir plus
Contacted Paypacket regarding leaving employment (nothing sinister) and to request this could be actioned and a P45 issued. Done virtually there and then and P45 generated for download/printing witho... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.
Coordonnées de contact
Friar Lane 40, NG1 6DQ, Nottingham, Royaume-Uni
- 0800 848 8998
- pay@paypacket.co.uk
- paypacket.co.uk
4,8
Excellent
2 k avis
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A répondu à 100 % de ses avis négatifs
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its very helpful
24 décembre 2025
Avis spontané
Samantha was very friendly & polite and…
Samantha was very friendly & polite and resolved my request in minutes and emailed over required documents.. very helpful and informative.
12 janvier 2026
Avis spontané
The team are great!
Kellie is always super helpful and responds in a timely manner! I’m happy with the service I receive!
I do, however, think their service can be improved to help make things less longwinded for their customers.
9 janvier 2026
Avis spontané
A pleasure to deal with!
A pleasure to deal with!
Kellie is so helpful and friendly.
Highly recommended!
7 janvier 2026
Avis spontané
Fabulous service
Fabulous service, very efficient & responsive, kellie is a pleasure to deal with, would highly recommend, thank you so much!
7 janvier 2026
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Safe and reliable
Fast and reliable. Effective communication skill on all interactions
6 janvier 2026
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We have been using Paypacket for the…
We have been using Paypacket for the past 6 months
We had a couple of problems setting up direct payments at the start but found we navigated resolving all issues in a professional and respectful manner
Paypacket personnel being very responsive to sorting out problems so staff weren’t late receiving their salaries
6 janvier 2026
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The staff are always extremely helpful…
The staff are always extremely helpful in all related matters
19 décembre 2025
Avis spontané
She was very helpfull
She was very helpfull, but company needs to make things easier for the client. Previously in Hammersmith Borough, we were registered with Paypacket, through the borough, and they handled everything for the client.
23 décembre 2025
Avis spontané
Not just a voice on the phone.
The people at paypacket have been helpful, polite, friendly, caring. They not only helped with payroll inquiries but made sure that I was okay to. Taking time to explain. Nothing was to.much trouble.
22 décembre 2025
Avis spontané
Very good
Good afternoon Abigail, I'm writing to you about my situation as an employee of Estefano López. I haven't been paid for two months, and it's almost been three. It's inconceivable that they can't adjust my salary. When I was with Lambeth, the payments were always on time. I also have expenses to cover. Thank you very much for understanding my situation.
23 décembre 2025
Avis spontané
My conversation was short but got what…
My conversation was short but got what I needed and the advisor was very polite and courteous
19 décembre 2025
Avis spontané
Great experience
Great experience. Very effective and efficient. Very prompt in their dealings.
17 décembre 2025
Avis spontané
Paypacket are responsive
Paypacket are responsive to queries, extremely helpful, the staff have always been pleasant
17 décembre 2025
Avis spontané
Very helpful.
12 décembre 2025
Avis spontané
Pay Packet Ltd fantastic customer service
Pay Packet Ltd has significantly reduced the workload for me, making it much easier to manage staff payments. I highly recommend it to small businesses, and I absolutely love using this service!
14 décembre 2025
Avis spontané
Kelly was amazing she explained…fantastic
Kelly was amazing she explained everything to me in detail
12 décembre 2025
Avis spontané
Extremely helpful
I’ve had several issues with payments and other issues related to payslips. I have been dealing with Keri Wood at PayPacket and she couldn’t be more helpful. She has helped me resolve all of these issues. Can’t thank her enough
12 décembre 2025
Avis spontané
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