Abigail Skinner( my ‘go to’ person ) in Paypacket always goes above and beyond to deal with anything I throw at her! All the staff at Paypacket seem to have been ‘hand picked’ .. the phone calls ar... Voir plus
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I am completely satisfied in all my dealings with Paypacket. Our account manager Kellie deals with all my enquiries with the utmost speed and efficiency . I only wish my dealings with other companies... Voir plus
Abigail was great, quick to respond and very helpful! We were able to sort out an issue I had, not relating to anything on Paypacket’s side, and all of my questions were answered! Would highly recomme... Voir plus
Contacted Paypacket regarding leaving employment (nothing sinister) and to request this could be actioned and a P45 issued. Done virtually there and then and P45 generated for download/printing witho... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.
Coordonnées de contact
Friar Lane 40, NG1 6DQ, Nottingham, Royaume-Uni
- 0800 848 8998
- pay@paypacket.co.uk
- paypacket.co.uk
4,8
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Quick and efficient with regards to my…
Quick and efficient with regards to my query.
9 janvier 2026
Avis spontané
Exemplary service from Anna who always…
Exemplary service from Anna who always has time to help with any aspect of pay. Such a support over the years and shows empathy every time I call. I have used paypacket since I had to employ PAs to help with the care of my mum and nothing is ever a bother for them. Best wage provider in the uk as far as I’m concerned. Highly recommended. Thanks Anna.
28 janvier 2026
Avis spontané
I have used PayPacket for over 2 years
I have used PayPacket for over 2 years. I have found them to be highly efficient, helpful, and responsive to queries. Their staff, in particular, Kellie Holmes and Huma Ghafoor have been great.
21 janvier 2026
Avis spontané
I ordered and came across the same lady…
I ordered and came across the same lady that gave my timesheets in 2024for a year as I had to keep calling
That made it so much easier and she did it again!
Thanks kerry
Diamond 💎
26 janvier 2026
Avis spontané
Very friendly and efficient
Very friendly and efficient . Easy to contact and always helpful
27 janvier 2026
Avis spontané
New Pay Packet Customer
New to this company and seems to be working fine.
26 janvier 2026
Avis spontané
Quick and easy
26 janvier 2026
Avis spontané
Extremely efficient and fast service…
Extremely efficient and fast service and response , cannot fault , thank you
21 janvier 2026
Avis spontané
The people are polite and well mannered…
The people are polite and well mannered when they speak to me and are able to address my concerns and deal with them promptly
21 janvier 2026
Avis spontané
Terrible terrible place..never pay on…
Terrible terrible place..never pay on time. Always speak down to customers , with a nasty attitude.
21 janvier 2026
Avis spontané
Réponse de Paypacket Ltd
I’m very sorry to hear this has been your experience. It’s not usual and we take issues such as these very seriously. I am unable to investigate as your review only shows me your initials, please email me with your name and your employers name so we can urgently resolve the problems you have encountered. My email address is cas@paypacket.co.uk
Samantha answered my call immediately…
Samantha answered my call immediately and sent out timesheets to me via email within minutes
21 janvier 2026
Avis spontané
Very responsive to customers queries…
Very responsive to customers queries and resolves issues on time. This is a 5 start customer service.
20 janvier 2026
Avis spontané
She was a wonderful call handler she…
She was a wonderful call handler she gave me good explanation iwas very professional to answer all my questions thanks
20 janvier 2026
Avis spontané
The Paypacket portal is simple and easy…
The Paypacket portal is simple and easy to use. Each month I can clearly see my wages, how much goes on tax and NI, how much goes into my pension plus unlike other companies I've used in the past I can see how many holiday hours I have available. This is a great feature rather than spending days chasing someone down to tell me.
Also really easy to contact the team via email or phone with any queries.
20 janvier 2026
Avis spontané
I spoke to Keri Woods today and she…
I spoke to Keri Woods today and she was extremely helpful today and provided excellent support. She was polite, understanding, and very efficient, ensuring everything was handled promptly as discussed. I really appreciate her assistance and positive attitude.
20 janvier 2026
Avis spontané
Efficient service
Prompt response, easy to contact and efficient team member.
Overall having utilized the services of Paypacket Ltd for 2 years, they provide a flawless experience compounded by excellent communication and regular reminders/payroll notifications.
16 janvier 2026
Avis spontané
The experience was very good and the…
The experience was very good and the company was great as with their staff.
16 janvier 2026
Avis spontané
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