Abigail Skinner( my ‘go to’ person ) in Paypacket always goes above and beyond to deal with anything I throw at her! All the staff at Paypacket seem to have been ‘hand picked’ .. the phone calls ar... Voir plus
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I am completely satisfied in all my dealings with Paypacket. Our account manager Kellie deals with all my enquiries with the utmost speed and efficiency . I only wish my dealings with other companies... Voir plus
Abigail was great, quick to respond and very helpful! We were able to sort out an issue I had, not relating to anything on Paypacket’s side, and all of my questions were answered! Would highly recomme... Voir plus
Contacted Paypacket regarding leaving employment (nothing sinister) and to request this could be actioned and a P45 issued. Done virtually there and then and P45 generated for download/printing witho... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.
Coordonnées de contact
Friar Lane 40, NG1 6DQ, Nottingham, Royaume-Uni
- 0800 848 8998
- pay@paypacket.co.uk
- paypacket.co.uk
4,8
Excellent
2 k avis
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A répondu à 100 % de ses avis négatifs
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Very clear and supportive approach and…
Very clear and supportive approach and communication
19 juin 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you so much for your kind review, Mrs Middleton. We really appreciate you taking the time to share your feedback.
It’s great to hear that you found our approach clear and supportive, as well as our communication helpful throughout. Providing a straightforward and reassuring experience is always our priority.
If there’s ever anything more we can assist you with, please don’t hesitate to get in touch. We’re always here to help.
They will pay your wages late and ignore you when chased
The service has been unacceptable. Salary payments are repeatedly late, and the communication around delays is poor.
In this instance, I am referring to Keri. Messages have been ignored, responsibility is passed around, and there is no clear explanation of the process or when people can expect to be paid. We go into another weekend not knowing when payment will be made.
For people on minimum wage or living from payday to payday, wages being more than a day late causes real hardship. Rent, bills and food do not wait and it is extremely stressful. Holden go without food.
What makes this even worse is that they took their own payment first, but the wages were still not paid. No one appeared to look into why until I chased.
Think about how you would feel if your own wages were delayed because a supplier bill had been paid first. Imagine being left in that position with no clear communication at all. This is what they are putting people through.
Late pay is bad enough. Being left in the dark about money already earned is shameful.At the time of posting this there still isn’t a clear payment date, now 10 days late.
Avoid this business at all costs!
UPDATE to reply
Thank you for your response on 22 June 2026, but it still does not reflect my experience.
My concern was never simply that a funding issue occurred. Problems can happen. My concern is how the situation was handled and the impact on the person waiting to be paid.
While you refer to emails between yourselves and the employer, the person whose wages were delayed was effectively left ignored, with no direct communication, reassurance or meaningful update about when payment was received, and this isn't the first time this has happened, it's almost every month. That human impact appears to be missing from your response.
The issue may have started outside your control, but communication, ownership and customer care remained within your control, and that is where my experience fell far short.
19 juin 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you for your further feedback. We are sorry to hear how strongly you feel about this situation and we do recognise the impact that delayed payments can have.
We would, however, like to clarify a few important points. We have no record of any direct contact from you to our payroll inbox or to Keri regarding non-payment. All communication during this period was with the employer, who is our client and primary point of contact, and Keri responded promptly to each message received.
As a payroll provider, we are required to communicate directly with the employer regarding funding and payment matters. We are not able to discuss account-specific issues or funding directly with employees, as responsibility for communicating updates to the PA sits with the employer.
The delay itself was due to funds not being available in the account, which is outside of our control. Despite this, the team actively chased the Local Authority to resolve the issue as quickly as possible, and payment was processed immediately once the funds were received.
We do appreciate your concerns around communication and understand how this may have felt from your perspective. However, it is important to clarify that communication was maintained in line with the correct process and that no direct contact from you was received.
If you would like us to review your concerns further, please provide your preferred email address and we will be happy to look into this with you in more detail.
Réponse de Paypacket Ltd
Thank you for your lovely feedback, Musa! We’re so pleased to hear that you found Gail to be helpful and supportive. We’ll be sure to pass on your kind words—she’ll really appreciate them. If there’s ever anything more we can assist you with, please don’t hesitate to get in touch!
Dealt with query efficiently and quickly
Dealt with query efficiently and quickly
17 juin 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you for your kind feedback, Sarah! We’re delighted to hear that your query was handled efficiently and quickly. Providing prompt and effective support is very important to us. If there’s ever anything more we can help with, please don’t hesitate to get in touch!
They are easy to communicate with and…
They are easy to communicate with and very helpful too would highly recommend
16 juin 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you for your kind feedback, David! We’re really pleased to hear that you’ve found our team easy to communicate with and helpful throughout. Your recommendation means a lot to us. If there’s ever anything more we can support you with, please don’t hesitate to get in touch!
Maggie from Paypacket is brilliant
Maggie from Paypacket is brilliant, always prompt to answer email and queries. Thanks Maggie 😊
16 juin 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you so much for your wonderful feedback, Rebecca! We’re delighted to hear that Maggie has been providing such prompt and helpful support with your emails and queries.
We’ll be sure to pass on your kind words—she’ll really appreciate it 😊 If there’s ever anything more we can help with, please don’t hesitate to get in touch!
Anna is great and very responsive and…
Anna is great and very responsive and provides advice
15 juin 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you for your kind feedback, Tina! We’re delighted to hear that Anna has been so responsive and helpful, and that her advice has made a positive difference.
We’ll be sure to pass on your lovely comments—she’ll really appreciate it. If there’s ever anything more we can assist you with, please don’t hesitate to get in touch!
How easy it is to get onto the website
13 juin 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you for your great feedback, Nejat! We’re really pleased to hear that you’ve found the website easy to access and navigate. Making things simple and user-friendly is very important to us. If you ever need any assistance, we’re always here to help!
Réponse de Paypacket Ltd
Thank you for your feedback! We’re glad to hear you’ve had a good experience with our service. If there’s ever anything more we can do to support you, please don’t hesitate to get in touch.
Excellent Service
The statements are always on time and Kimberley has everything itemised so that they can easily be checked.
11 juin 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you for your kind feedback, Alan! We’re really pleased to hear that you’re happy with the timeliness of your statements and the clear itemisation provided.
We’ll be sure to pass your comments on to Kimberley—she’ll really appreciate the recognition. As always, if there’s anything further we can assist you with, please don’t hesitate to get in touch!
Excellent service
Excellent service helpful information and a very smooth transaction
26 mars 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you for your kind feedback, Roy! We’re delighted to hear that you had an excellent experience and found the information helpful, as well as the transaction smooth. It’s great to know our service is meeting your expectations. If you ever need any further assistance, we’re always here to help!
Empathetic service and professional
I love this service as they try to cater to your needs and circumstances. They are speedy and always explaining Samantha has been a great support for me and my boys 🙏
11 juin 2025
Avis spontané
Réponse de Paypacket Ltd
Thank you so much for your kind and thoughtful feedback, Rosel! We’re really pleased to hear that you value our empathetic and professional approach, and that the team has been able to meet your needs so effectively.
It’s wonderful to know that Samantha has been such a great support to you—we’ll be sure to pass on your kind words. Your feedback truly means a lot to us, and we’re always here whenever you need assistance.
Great support
Excellent company with great work ethic and always someone on hand when I had any queries and responded in a timely manner .. thank you for being so approachable , has made a difficult time/job so much easier
1 janvier 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you so much for your kind words, Yvonne! We’re delighted to hear that you’ve had such a positive experience with our support and that our team has been able to assist you promptly when needed.
It’s especially great to know that our approach has helped make things easier during a difficult time—that really means a lot to us. Your feedback is truly appreciated, and we’re always here whenever you need us!
Very efficient and responsive service…
Very efficient and responsive service and people
11 juin 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you for your kind feedback, Vaida! We’re really pleased to hear that you’ve found our service and team to be efficient and responsive. It’s great to know we’re meeting your expectations. If there’s ever anything more we can help with, please don’t hesitate to get in touch!
Excellent payment site.
Excellent communication and payment site. Highly recommended.
10 juin 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you for your fantastic feedback, Geoff! We’re delighted to hear that you’ve had a great experience with both our communication and payment platform. Your recommendation means a lot to us. If there’s ever anything we can assist with, please don’t hesitate to get in touch!
Huma Ghafoor was great
Huma Ghafoor provided patient, professional and helpful advice.
21 mai 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you for your kind feedback, Ross! We’re delighted to hear that Huma provided you with patient, professional, and helpful advice. We’ll be sure to pass your comments on—recognition like this means a lot to the team. If you need any further assistance, we’re always here to help!
Prompt responses to any questions and…
Prompt responses to any questions and help to resolve issues - Kellie Holmes and Claire Chadbourne both have been very helpful
9 juin 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you for your kind feedback, Narayani! We’re really pleased to hear that you’ve been receiving prompt responses and helpful support when resolving issues.
We’ll be sure to pass your lovely comments on to Kellie and Claire—they’ll really appreciate the recognition. If there’s ever anything more we can do to help, please don’t hesitate to reach out!
Appreciation for PayPacket's Support with Last-Minute Submissions
Due to my circumstances, I occasionally need to submit my timesheets at the last minute. Although this is never intentional, the PayPacket team has always been understanding, helpful, and willing to process my submissions without causing any stress or asking unnecessary questions.
I am very grateful for their patience, professionalism, and support whenever I find myself in this situation. Thank you to the entire team, and especially today to Kimberly Stratham, for your continued assistance and understanding.
9 juin 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you so much for your thoughtful and kind feedback! We truly appreciate you taking the time to share your experience.
We completely understand that last-minute submissions can happen, and we’re really pleased to hear that the team has been able to support you in a way that’s helpful and stress-free. Your recognition of our patience and professionalism means a lot.
A special thank you for mentioning Kimberly—we’ll be sure to pass on your kind words to her and the rest of the team. We’re always here to assist whenever you need us! 😊
Good 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
6 juin 2026
Avis spontané
Réponse de Paypacket Ltd
Hi Edward, thank you for the great feedback and all the thumbs up 👍👍👍!
We’re really glad to hear you’re having a good experience. If there’s ever anything you need, feel free to reach out—we’re always here to help!
I just need to forward invoices through…
I just need to forward invoices through for payment it works well and very easy. No problems
5 juin 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you so much for your kind feedback, Linda!
We’re really pleased to hear that forwarding invoices is working smoothly for you and that you’re finding the process quick and easy.
It’s great to know everything is running without any issues. If you ever need any assistance, we’re always here to help!
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