Abigail Skinner( my ‘go to’ person ) in Paypacket always goes above and beyond to deal with anything I throw at her! All the staff at Paypacket seem to have been ‘hand picked’ .. the phone calls ar... Voir plus
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I am completely satisfied in all my dealings with Paypacket. Our account manager Kellie deals with all my enquiries with the utmost speed and efficiency . I only wish my dealings with other companies... Voir plus
Abigail was great, quick to respond and very helpful! We were able to sort out an issue I had, not relating to anything on Paypacket’s side, and all of my questions were answered! Would highly recomme... Voir plus
Contacted Paypacket regarding leaving employment (nothing sinister) and to request this could be actioned and a P45 issued. Done virtually there and then and P45 generated for download/printing witho... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.
Coordonnées de contact
Friar Lane 40, NG1 6DQ, Nottingham, Royaume-Uni
- 0800 848 8998
- pay@paypacket.co.uk
- paypacket.co.uk
4,8
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very helpful and the information I…
Very helpful and the information I received was very useful, thank you.
2 juin 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you for your kind feedback!
We’re really glad to hear that you found the information helpful and that our team was able to support you effectively. Your comments mean a lot to us.
If there’s ever anything else we can assist you with, please don’t hesitate to get in touch—thank you again! 😊
Very easy to use
Very easy to use. Very helpful and supportive with any Queries. You get assigned a direct contact which is great
30 mai 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you for your great feedback!
We’re really pleased to hear that you find our service easy to use and that the support you’ve received has been helpful whenever you’ve had any queries. Having a dedicated point of contact is something we know makes a big difference, so it’s wonderful to hear you’ve found this beneficial.
If there’s ever anything more we can help with, please don’t hesitate to reach out—we’re always here to support you! 😊
Réponse de Paypacket Ltd
Thank you for your kind review!
We’re so pleased to hear that Abigail was helpful, efficient, and a pleasure to deal with. We take great pride in providing a friendly and professional service, so your feedback means a lot to us.
We’ll be sure to pass on your lovely comments to Abigail—she’ll really appreciate it! If there’s anything else we can help with, please don’t hesitate to get in touch. 😊
Today I had the pleasure of speaking…
Today I had the pleasure of speaking with Anna Desnos from paypaket she couldn't have been anymore helpful if she tried. A true professional. Thank you so very much for all your help and hard work.
27 mai 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you so much for your wonderful review!
We’re delighted to hear about your positive experience with Anna. She’ll be thrilled to know her professionalism and support made such a difference to you—your kind words will certainly be passed on.
Providing helpful, reliable service is what we strive for every day, so it’s fantastic to know we delivered on that for you. Thank you again for taking the time to share your feedback—it really means a lot to the whole team! 😊
I received an immediate response to my…
I received an immediate response to my query, thank you Keri 👍😄
27 mai 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you for your lovely feedback! 😊
We’re so pleased to hear you received such a quick response, and we’ll be sure to pass your thanks on to Keri—she’ll really appreciate it 👍
If there’s ever anything else we can help with, please don’t hesitate to get in touch!
Excellent service
I have been using PayPacket for a number of years. They are exceptional in all aspects of their work. They will answer any queries which I may have very quickly. All staff I have had contact with are polite and very knowledgeable Also the costs involved are not just reasonable they are cheap. Thank you very much
23 mai 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you so much for your fantastic review and for your continued support over the years!
We’re delighted to hear that you’ve had such a positive experience with PayPacket and that our team has consistently been able to support you quickly and effectively. It’s especially rewarding to know you find our staff polite, knowledgeable, and responsive—these are all values we take great pride in.
We also really appreciate your comments about our pricing. Providing a high-quality service that’s also great value is incredibly important to us, so it’s wonderful to know this has been your experience.
Thank you again for your kind words—they truly mean a lot to the whole team. If there’s ever anything we can help with, please don’t hesitate to get in touch! 😊
Paypacket have been excellent
Paypacket have been excellent. Always there to answer your calls and any questions I've had. They have made a stressful time far easier.
22 mai 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you so much for your kind words!
We’re thrilled to hear that you’ve had such a positive experience with PayPacket and that our team has been there to support you whenever needed. It means a lot to know we’ve been able to make a stressful time that little bit easier for you—that’s exactly what we aim to do.
If there’s ever anything more we can help with, please don’t hesitate to get in touch. We really appreciate your feedback! 😊
Paypacket payroll
We usually deal with Kellie from Paypacket who is always helpful and responds quickly. We find Paypacket services efficient and trustworthy.
22 mai 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you for your wonderful feedback!
We’re so pleased to hear that you’ve had such a positive experience with PayPacket and that Kellie has been consistently helpful and responsive. Delivering an efficient and trustworthy service is at the heart of what we do, so it’s great to know this has made a difference for you.
We’ll be sure to share your kind words with Kellie—she’ll be delighted! If there’s ever anything else we can assist you with, please don’t hesitate to reach out. 😊
The team
The team, particularly Kellie is always very helpful and quick to reply.
22 mai 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you so much for your kind feedback!
We’re delighted to hear that you’ve had a great experience with the team, and especially with Kellie. Providing helpful, responsive support is something we really pride ourselves on, so it’s wonderful to know this has come through in your interactions.
We’ll be sure to pass your lovely comments on to Kellie—she’ll really appreciate it! If there’s ever anything more we can help with, please don’t hesitate to get in touch. 😊
Never have any problems and always…
Never have any problems and always there if you need them so would highly recommend
19 mai 2026
Avis spontané
Réponse de Paypacket Ltd
Hi Shane,
Thank you so much for your kind words and for taking the time to leave a review!
We’re really pleased to hear that you’ve never had any problems and that our team has been there whenever you’ve needed support.
Your recommendation means a lot to us, and we’ll continue to do our very best to provide reliable service and support whenever you need it.
Thanks again for your support! 😊
Dumb Mum Support
I got in a right pickle with the form. Jas could not have done more or been more patient and helpful. I cannot thank her enough for the support that was readily available…..Well done Jas, you are a credit to the company.
18 mai 2026
Avis spontané
Réponse de Paypacket Ltd
Hi there,
Thank you so much for taking the time to share your experience!
We’re really sorry to hear you had a tricky moment with the form, but we’re absolutely delighted that Jas was able to step in and support you when you needed it most. =
Your kind words about her patience and helpfulness mean a great deal, and we’ll be sure to pass on your lovely feedback—she’ll be over the moon!
It’s fantastic to hear that the support was readily available and made a difference. Thanks again for your review, and for recognising Jas—she truly is a credit to the team.
All the best,
The Team 😊
After a timesheet somehow went missing…
After a timesheet somehow went missing that i sent them from back in feb and only just realising that it hadn't been paid. Gail was very efficient at sorting this out for me.
Thank you very much Gail.
18 mai 2026
Avis spontané
Réponse de Paypacket Ltd
Hi there,
Thank you for taking the time to leave a review!
We’re really sorry to hear about the missing timesheet, but we’re so glad it was picked up and sorted for you. It’s great to hear that Gail was able to step in and resolve everything quickly and efficiently.
We’ll make sure your kind thanks are passed on to her—she’ll really appreciate it!
If there’s ever anything else you need, we’re always here to help.
All the best,
The Team 😊
Huma has been a real pleasure to work…
Huma has been a real pleasure to work with. Great service and lovely person :)
15 mai 2026
Avis spontané
Réponse de Paypacket Ltd
Hi there,
Thank you so much for your lovely feedback!
We’re delighted to hear that Huma has been a pleasure to work with and that you’ve received such great service. We’ll be sure to pass on your kind words to her—it will mean a lot!
Thanks again for taking the time to leave a review, we really appreciate it 😊
All the best,
The Team
Professional and excellent service as…
Professional and excellent service as usual from Anna Desnos
15 mai 2026
Avis spontané
Réponse de Paypacket Ltd
Hi there,
Thank you for your continued support and for taking the time to share your feedback!
We’re thrilled to hear that you’ve received professional and excellent service from Anna, especially as usual—that consistency is exactly what we strive for. We’ll be sure to pass on your kind words to her; she’ll really appreciate it.
Thanks again for your review!
All the best,
The Team 😊
Réponse de Paypacket Ltd
Thank you for your kind words! We’re really pleased to hear you found our service polite and enjoyable. Providing a friendly and respectful experience is something we truly value, so it’s great to know we met your expectations. We appreciate your feedback and look forward to serving you again soon 😊
Réponse de Paypacket Ltd
Thank you for your lovely feedback! We’re delighted to hear that you found our assistant friendly—creating a welcoming and positive experience is really important to us. We truly appreciate your support and hope to assist you again soon 😊
Réponse de Paypacket Ltd
Thank you for your kind feedback, and for mentioning Kimberley.
We’re very pleased to hear that she was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Always helpful and cheerfull
Always helpful and cheerfull, very good customer service, would recommend
6 mai 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that your payroll has been running smoothly and that our team has been able to support you in a clear and stress free way. Making sure carers and personal assistants are paid accurately and on time is central to everything we do, so feedback like this is genuinely reassuring to hear.
We appreciate you trusting PayPacket with your Direct Payments payroll and are glad we’ve been able to support you consistently.
An error had occurred which wasn’t to…
An error had occurred which wasn’t to do with Paypacket but Camden, once Keri was given the right information in the guise of a letter the matter was rectified.
6 mai 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you for your kind feedback, and for mentioning Keri.
We’re very pleased to hear that Keri was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Maggie has been wonderful with…
Maggie has been wonderful with assisting me over the last couple of years at paypacket. She is always there to help and always very supportive.
5 mai 2026
Avis spontané
Réponse de Paypacket Ltd
Thank you for your kind feedback, and for mentioning Maggie.
We’re very pleased to hear that Maggie was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
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