Windyigarn Art Avis 

very bad service from Windyigarn Skincare. They are hiding their reviews so customers can't see them. Sneaky. Bianka the scam artist.

Like other purchasers, I found the pendant to be thin and not of great quality. I also did not receive a card explaining the story behind the pendant, even though the website stated that I would. When I contacted the team, I received a brief, one-sentence reply saying my pendant doesn’t come with a card. When I clarified that the website stated otherwise and that it was intended as a gift, I received a response implying I wasn’t understanding the situation. Overall, this was a very disappointing experience, and I would avoid purchasing from this company.

The pendant I received was discoloured , poor quality and definitely not worth the money . Very tacky and no doubt won’t last very long . Very disappointed! Such. Waste of money, don’t bother ! And I wouldn’t even try to get a refund that is a waste of time . No one responds !

Bangle I can't wear as rough I love bracelet but I have lost a charm on my bracelet necklace is fine. Not happy about losing a charm.

I purchased a ring..wore it for 3 days and it snapped..save your money and don’t buy from this site

This jewellery is terrible 😣 I bought a bangle as the video made it look so nice but it’s so cheap and rough feeling it can’t be worn !! Tried to return but refused of course. I should’ve read the comments before purchasing. They should be ashamed of themselves charging so much for absolute rubbish!! DO NOT BUY FROM THIS COMPANY

I am absolutely totally satisfied and in love with this piece.
Customer service has been absolutely fantastic. This piece is a real "statement piece" would highly recommend

Extremely disappointed with the quality of cushion covers I ordered. Most have fade stripes through them and one is discoloured.

I contacted windyigarn and was told it was part of the design but I doubt that as others are fine and don’t have the faded, distressed stripes through cushions. At their request, I sent photos. There was no mention of the “distressed look” in the advertisement and the advert has now been taken down. They sent me a link to check it but was not the correct item, which I pointed out to them.

I have been corresponding with windyigarn about it in the hope of resolving and today received a email from Vanessa at Customer Service as follows:
This back and forth is not getting us anywhere, I have provided you all the information required but will not be responding any further.

Extremely disappointed in their response and poor customer service.

I am EXTREMELY DISAPPOINTED with your product. The quality is poor so therefore I would be EMBARRASSED to wear them. I bought the earrings, ring and bracelet for my wife for Mother's Day which would be more suited to my 10 year old granddaughter and then I would only give it to her for a "just because TOY instead of taking her to Kmart"; not for a birthday or Christmas gift. I have sent you an email yesterday asking for a refund and this was your reply. I cannot find any clause on your website saying NO RETURNS! If any other customer has found this clause I would appreciate you letting me know.

This is our conversation from yesterday and your reply today!

Good morning

I gave my wife these products to my wife from your company for Mother’s Day which both of us are unhappy with the quality.

I feel that for the price of these products they look rather cheap and something that I would give my 10 year old granddaughter.

I would like a refund on the earrings, ring and bracelet which I am posting back to you. I would appreciate a prompt refund.

Ref # 56038

Warm regards

Neil Bensley

Hi Neil, thank you for your email. We do not accept returns of products or returns for change of mind.

Regards
Sales.

Good morning

It is not a change of mind, due to the quality of your product and the cost of the cheap material you are using. Because this cannot be rectified between us, I will be posting a review on your website as well as on my Facebook account for everyone to see. I am sorry that I need to do this, but other people need to know how cheap your product looks and is, and how you don’t offer refunds.

Neil Bensley

Need better customer care service

Do not buy from this person. I requested an exchange of items as my original purchase of earrings were too big for me, but after an abrupt No exchange email, I received no further replies to my emails or online messages. I was willing to pay for return postage, I was not looking for a refund. I was accused of being argumentative and rude and was blocked on social media. The final email was accusatory and unsatisfactory. A very frustrating and unsatifactory customer service experience with this merchant. I would never deal with her again. Recommend you steer clear.

Better approach to customer service, art is great, phone quality is cheap n poor with misaligned magnet, will not return to buy as response in email was abrupt and accused me of issue being related to an earlier question relating to location of item made in USA, which produces larger carbon foot print. I’ve been dealing with art sellers for years and their response was rude and not warming contrary to their art intentions

Disappointed in the colour on the bag, its dull and no where near as bright as in the posts. Also took 4 weeks to get it.

I accidentally pressed check-out using Shopify and made several attempts via phone, email, text message and Instagram to cancel my order, which was ignored and subsequently refused.

Absolutely terrible customer service, when I finally did receive a response, it was rude and dismissive and there was no efforts made to come to a solution.

I will attempt to return the poster (unopened) when it arrives for a full refund and if not, will escalate through other channels.

I have been looking for a meaningful piece of art for a couple of years now....and then I found Windyigarn Art. How truly amazing your art it. I purchased the 'Family Gathering' piece, which is sentimental to us, as we have family spread wide and far. I cannot wait to get it back from the framers and hang on our wall. My mum also loved this piece so much, so I have now ordered a piece of art for her birthday. She will be absolutely thrilled with her 'Women's Gathering piece.

My only negative, is that I wished I had found you sooner.....BUT I will purchase more when I find some more free wall space.

I did not receive the Gardenia Porcelain oil diffuser as per what I seen on your website. I received a cactus looking oil diffuser. I have tried to contact you but have not received any reply. Very, very disappointed never again.

Absolutely amazing products. Great prices.. am in love with their bath and body products 😍

Purchased a beautiful painted emu egg and message stick. Very pleased with both items

Great prices, easy purchase and up to date web site.