Mable Avis 1 215

The customer service officer was extremely helpful and resolved my enquiry.

Worker was on time, friendly and good at his job

I would like to share a 5-star review for Grigorios from Mable Care, who has been providing wonderful support to my elderly father, Dimitrios.
Grigorios is a truly kind and soft-spoken gentleman who has made a meaningful difference in my father’s daily life. He regularly takes my father out for walks to the shops and spends quality time socialising with him, which has greatly improved his wellbeing and mood.
One of the most valuable aspects of Grigorios’s support is that he is Greek-speaking. This has been incredibly beneficial, as my father is of Greek origin and feels much more comfortable communicating in his native language. It has helped build a strong sense of trust, connection and companionship between them.
We are very grateful for the care, patience , and genuine compassion that Grigorios shows. I highly recommend him to anyone seeking a reliable and caring support worker.
Thank You Grigorios for your outstanding service.
Kind Regards
Nia

Iam a new client with Mable and Iam learning to use the app so when I am not sure l ring the team at Mable and they are so understanding very caring and helpful and help me resolve my problems

App easy to use. Customer support are friendly & helpful. Reliable service. Training modules available

Good customer service

Have only recently started using Mable and to date have found it quite helpful.

Good helper gif 95 year old mum

My experience on Mable has been great. I can easily find the jobs I need, and it helps me connect with clients. It’s an excellent app that brings together clients, superannuation, and tax management, so I don’t have to worry about anything.

Great and easy to find workers. Think we have found the ideal support worker for my son.
Issues with account not verifying should have it that account must be verified prior to meet and greets.
No communication on why it was not verifying until I called as keen to start services.

Struggled with uploading my ID, but the phone support was lovely and walked me through it. Website could be easier, but customer service is top-notch.

I have been a social support worker for over 16 years. I have been with Mable for a very long time. I am finding that mable are disgusting with paying their workers. They only process invoices every Wednesday rather then when invoices come in. All workers are having to wait longer then they should. With the cost of living it's unfair to expect workers to do shifts and not get paid. They charge the clients and workers but they cant pay the workers who are going out into the community doing the hard work to earn mable their profits. Im chasing working for mable because when I work with all my other clients and their providers process my invoices immediately. Its just not good enough!!!! Im done!!!!

Lack of communication and delay in receiving payment for 2 x invoices which Ive had to chase with 3 x separate phone calls

Easy to use, and my support worker has been very easy to work with and well qualified.

I am happy with the 3 l have received , light an easy, cleaning, an gardening. It is great to know that they are in place ,l don't have to worry about them

I have given my reviews on mable that mable workers are good so I am also included. So kindly worker let all to do work globally equally. We not after much more or most. We are after living hood. So God provides us. Thanks.

I found the mable platform comprehensive and convenient to use. The staff were helpful in getting the schedule up and running and finding support workers was easy.

Mable gives me the flexibility to find my own support people. I'm in charge of the job posts and I can place various different ones. This is fantastic.
My only suggestion for improvement is that posts cannot be edited after 5 min from posting. This window should be a little longer. The 'meet and greet' functionality is not easy to find, you have to really know how to navigate Mable, and there have been times that it's not there. I would also add a list of spoken languages in the requirements so that this is clear to the people responding to the job. Other than that I find the application and in particular thw support staff to be No.1. They are excellent, always helpful and available.

Getting matched with awesome carers. My two carers are partners, one is my gardener and one is my cleaner. They are awesome, my gardener discusses everything with me about the garden’s progress and gives me advice as well. My cleaner is always willing to do a bit extra time if I need it, Mabel allowed me to get these two. The fact we pay Mabel and they pay the carers direct is so easy.

Good system. Pay on time. Nice clients