Perkbox Avis 

Helena sorted my gift card question for an Amazon order with ease and quickly.

Perkbix were incredible at sorting my issue. I had left the company I signed up with, but had outstanding vouchers to spend. The issue was sorted swiftly and efficiently. Delighted

There was an error with my voucher which meant I didn't receive it but payment was still taken. Maya dealt with this quickly and I was refunded.

I had an issue with one of the perks I had purchased and it was addressed promptly. They team and Mayra pushed to get my refund with the vendor which to me they could have said no given the terms and conditions. Overall very pleased with the service I received.

I’ve spent over a month trying to get a quote, sent emails, and registered on their website, yet got no response at all. If getting a personalised quote is this much trouble, they should just publish their prices instead of keeping them secret.

UPDATE 12/12/25

After leaving my original review, Trustpilot reached out asking for more details because PerkBox claimed they could not identify the client in the review. I do not have a reference number or any way to provide additional verification because the company never responded to any of my emails or messages. I was completely ignored, and they never acknowledged my attempts to contact them.

The review reflects my experience: I tried to reach out multiple times and received no reply. I am updating this only to note that the company’s request for more information is not possible to fulfill, given that they did not engage with me at all.

A big thank you to Lauren for her perseverance in getting a refund. I was not sure of the outcome but I would like to commend Lauren for her professionalism with dealing with my issue. She is truly an asset to Perkbox. Thanks

Excellent Customer Support. I made an error with Odeon tickets that I purchased and Mayra kindly resolved the issue. She kept me up to date with regular emails, very professional. Thank you Mayra

Amazing 40% off Motorola phones, just copy the code and click the in-app link, sounds great right? Well no, when you get to the linked site, prices are ( you guess how much more?) yes, 40% more! So the tricksy link and code actually save you ZERO when compared to going directly to Motorola.

Great customer service! Mayra was very helpful and handle my query quickly.

Have been using Perkbox for a while and its a great way to not only benefit personally, but also recognise colleagues!

I had an issue with some vouchers, so contacted support. Got a swift response, along with a follow up email the next day to check everything was ok.

Great service, thank you Perkbox (Katie)

Fantastic perks and great savings. Customer service also very helpful and speedy with any queries.

Unfortunately its hard to review perkbox as I cant even get to buy it. Iv now requested a demo maybe 10 times with no joy, Iv messed on insta, Iv tried the chatbot which will only point you to booking a demo (that doesnt seem to do anything) .. Its great that they are so busy they dont need to now worry about selling but also super annoying...

Katie was really helpful in solving an issue with the platform payments. Did it within less than 1 hour of the request.

Very easy to deal with, especially when I had an issue that they were able to resolve with a great outcome! Would strongly recommend.

Perkbox displays points with a specific expiry date, but what they don’t make clear is that the points actually disappear before the date even begins. My points were shown as expiring on 21/10/2025, so I was waiting until the last day to see if a specific offer returned — and if not, I would redeem them for something else. Instead, the points vanished around midnight on 20/10/2025.

This is completely misleading. If a date is shown, users should reasonably expect the points to remain valid until 23:59 on that date.

When I contacted customer support, they simply said this is how their system works, refused any goodwill gesture, and what’s even worse — they are not willing to correct even a single wording on their website to warn users. They are fully aware that this phrasing causes people to lose points, yet they prefer to leave it unchanged.

The whole experience feels unclear, unfair, and designed in a way that misleads users.

Great app to get offers and discounts. Very helpful staff for any issues and followups

I have received it through my company. I was looking forward to getting some discounted lessons, but the code doesnt work, it does not exist as far as vendor claims

Fantastic customer service!
Great service

I've always used Perkbox through my workplace to get discounts. When I had accidentally placed a duplicate order, the customer service team responded really quickly to my query and resolved it in the time frame provided. Very impressed and appreciative of their help.

Several major issues with Perkbox:

1. You points expire without warning, I believe it’s 12 months, it could be 6, I’m not even sure because they just disappear.

2. If your company leaves Perkbox you lose access without warning to your account and all the points earned (or bought via rewards) literally thousands of points and hundreds worth of employee earned (paid for) coins gone.

3. Most of the perks are freely available online via many other means.

4. Their customer service is terrible. You’ll wait a long time for replies that just leave a bad taste in your mouth.

5. If anything goes wrong and you need to refund something… yeah, nah, that money is gone and you got a voucher you can’t use.

6. Half the time the site has errors when you want to buy a voucher so you can’t even use the perk when you need to.

If you’re a company reading this, pick any benefit you can find that isn’t this company.

RE: Perkbox’s reply, this is all within the realms of their control. They apologise like it’s the end user’s fault but all of it could be easily fixed and improved by them… it’s the same reply to every call out of their shady practices “oh sorry but you need to read small print there’s nothing we can do” :D