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Lisez les avis des autres

Noté 5 sur 5 étoiles

Arrived on time and company seems very good at communicating, but I didn’t have any problems. The product is nice . I’m using it on my over plucked eyebrows. Too soon to see results but it’s looking... Voir plus

Noté 5 sur 5 étoiles

The product arrived in a timely manner, well packaged, and secure. I have not needed customer service. I have used the product on my lashes nightly for 1 week. I am starting to see positive resul... Voir plus

Noté 5 sur 5 étoiles

Beautiful products that actually work to boost the strength, health and vitality of your hair/lashes/skin! It’s so lovely to see a brand using natural hormone and chemical free and skin safe oils to d... Voir plus

Noté 3 sur 5 étoiles

Was enjoying using the brow and lash serum until I dropped the product on the floor which smashed the glass bottle into pieces. I recommend being very cautious with the glass tube as it is very fragil... Voir plus

À propos de l'entreprise

  1. Boutique de santé et beauté

Écrit par l'entreprise

Isobel Perl is a waterless skincare brand creating indulgent daily rituals for skin and mind. Each product is thoughtfully formulated using natural, concentrated ingredients that are gentle, effective, and designed to elevate everyday self care. We believe skincare should feel like a moment of calm, not a chore.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

516 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,4

Tous les avis

(516)

30 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Bought as a gift

Bought as a gift for a family member, they said cleared their skin up and was easy to mix. Thank You Perl Cosmetics.

4 octobre 2025
Avis spontané
Noté 2 sur 5 étoiles

I've placed an order over a week ago…

I've placed an order over a week ago it's still not been despatched

24 septembre 2025
Avis spontané
Logo de Isobel Perl

Réponse de Isobel Perl

Hi Kelly,

Thank you so much for your order and for taking the time to leave a review.

I can see your order included a pre-order item, which was clearly stated on the product page as shipping from 1st October. Your order was dispatched on 3rd October, just after that date.

We always do our best to communicate expected delivery times, and I’d have really appreciated the chance to resolve this directly via email before a public review - we’re a small team and genuinely care about every customer experience.

I hope you’ll love your products once they arrive 💗

Warmly,
Isobel
Founder, PERL Cosmetics

Noté 3 sur 5 étoiles

Blurred vision after using lash serum

I think the brand seems lovely but sadly the lash serum gave me blurred vision and very sore, irritated, red eyes. I chose this brand as I thought it was especially developed for sensitive eyes, but that hasn’t been my product experience. I have been using revitalash sensitive eyes and Sweed lash serums and no such problems with either, so sadly I will revert to one of those. Shame as this review is a product review and not a company review as the company seems reputable.

An update - sadly the product isn’t suitable for me but the customer service was amazing. They responded to my email immediately and offered a partial refund. Perhaps I will try another product…

27 septembre 2025
Avis spontané
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Réponse de Isobel Perl

Hi Amice,

We’re so sorry to hear you’ve experienced irritation and completely understand how uncomfortable that must have been.

While our formula is 100% natural and waterless, everyone’s skin and eyes can react differently and sometimes even gentle ingredients can trigger a sensitivity.

Our team has already been in touch with you by email to offer support and resolve this with you directly. 💛

Thank you for sharing your feedback, we really appreciate the chance to help you one-to-one.

Best wishes,
The PERL Team

Noté 5 sur 5 étoiles

Great service and communication

Great service and communication. Quick delivery.Fantastic products

14 septembre 2025
Avis spontané
Logo de Isobel Perl

Réponse de Isobel Perl

Hi Dawn,

Thank you for your kind review of PERL.

We hope you love the products.

Best wishes,
The PERL Team

Noté 1 sur 5 étoiles

Disappointing….

I ordered this lash serum as other ones have been very damaging to my eyelids and have made them very sore. After some time had passed and my eyes had recovered I ordered this serum after seeing a tik tok video by the company which related to my lash serum experience. Unfortunately it has been stinging my eyes really bad. I have only used it on clean skin after a shower and before bed, as recommend. I apply one stroke so I know I’m not over using it but it still seems to be running into my eyes which is giving me blurred vision and stinging. I think this is sadly going to have to be another lash serum added to the no list.

19 septembre 2025
Avis spontané
Logo de Isobel Perl

Réponse de Isobel Perl

Hi Florence,

We’re so sorry to hear about your experience and the discomfort you’ve had. That’s absolutely not what we want for anyone using our Nourishing Lash Oil.

We’d love the chance to look into this and help you, but we I don't believe we've heard from you via email.

Could you please drop us a note at hello@perlcosmetics.com with your order details?

Our team can then resolve this quickly for you.

Best wishes,
Isobel, Founder @ PERL

Noté 5 sur 5 étoiles

Love the products

Been using the cleanser and facial drops for 3 days now and when I tell you my skin has cleared and looks so much healthier.
It feels so nice on my skin. Looks so glowy and healthy now and that’s just 3 days. Can’t wait to see what it looks like in a few weeks when my skin has to fight that hormonal breakout.

12 septembre 2025
Avis spontané
Logo de Isobel Perl

Réponse de Isobel Perl

Hi Alex,

Wow, this made my day!

I'm so happy you’re already seeing a glow after just three days. Can’t wait for you to see how your skin looks once it’s powered through that hormonal breakout, you’ve got this and we’re cheering your skin on! 💛

Best wishes,
Isobel, Founder @ PERL

Noté 5 sur 5 étoiles

100% worth it, you wont regret anything

found this brand on tiktok, immediately went on the website and placed an order! products came quickly are are worth their price. placed a second order in the same month and two weeks later placing a third order! can’t wait to only be using perl products they leave my skin so glowy and moisturised.

17 août 2025
Avis spontané
Logo de Isobel Perl

Réponse de Isobel Perl

Hi Sophy,

This honestly means so much 🥹✨

Three orders in such a short time, thank you for trusting us with your skincare routine!

We love that the products are giving you that glowy, moisturised skin you deserve. Can’t wait to keep your top shelf stocked with PERL favourites 💛

Best wishes,
Isobel, Founder @ PERL x

Noté 5 sur 5 étoiles

10 out of 10!

My package came quick and even though it was expensive its 100% worth it! I got the eyelashes serum and its helped me gain my confidence back after having such short eyelashes and I have had no problems with it I've used it 3 times and I already see results after 2 weeks!

24 juillet 2025
Noté 5 sur 5 étoiles

Balancing cleansing balm

Absolutely love the cleansing balm- it takes off my makeup so well, feels so silky and smooth on my skin and most importantly, doesn’t feel like I’m using any harsh chemicals on my face. It feels super clean and natural and a little goes a long way. I can definitely say that it’s one of my favourite products to take off my makeup.

8 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing except one technical issue

The products were amazing however the £10 off when referring a friend doesn’t work which was kind of disappointing. Products are AMAZING and will definitely be buying more in the future

22 mai 2025
Logo de Isobel Perl

Réponse de Isobel Perl

Hi lovely,

Thank you so much for the kind review.

I'm sorry the £10 referral didn't work, it could be because they need to spend over £30 or that they had a discount code already in their basket meaning the referral wouldn't work.

We will look into this to ensure there was no issue our end.

Best,
Isobel, Founder @ PERL x

Noté 5 sur 5 étoiles

Could not recommend this oil more!!

What can I say, this lash oil is AMAZING!!!!!! I have a condition called trichotillomania, which is subconsciously pulling out hair, and for me that was my eyelashes. I am 15 and not having eyelashes really affected my confidence, so my mum bought me this oil as a gift hoping they would grow back before prom, and this lash oil has saved me. I would 100000% recommend, I’ve lost my lashes before, and this oil genuinely made them grow back so much quicker. THIS LASH OIL IS AWESOME!!! I have been using it for about 3 and a half months.

5 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Easy to order

Easy to order and the product arrived within a few days.

Product is easy to use. Fingers crossed for great results.

24 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Would 100% recommend

I discovered this company by chance. I love their philosophy. I’ve used the pink clay mask with the illuminating oil, and the lash oil.
My skin is dry with a few wrinkles. I love mixing the mask using the set I bought and find it applies well with the spatula. I am pleased with the results. My skin felt very dewy soft and it looked better in appearance afterwards. I use it every Sunday night and there are a good few applications worth in the pot.
I love the eyelash serum and use it on my eyebrows too. Leaves a nice sheen and I’ve noticed they both look better with quite a bit of regrowth on my gaps/sparse eyebrow hairs. It takes a few weeks so you have to perservere.
I’ve not had any reactions to the products.
I’m impressed the fact you can get refills for the mask & oil. I much prefer glass packaging so well done for thinking of these.

15 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service, speedy delivery. Too early to say if I've seen any difference in length of lashes, but definitely no irritation to eyes or skin.

22 avril 2025
Noté 5 sur 5 étoiles

Great products and customer service

Shoutout to Paige for quickly arranging for an item to be sent out after I received my order and there was an incorrect item included.

Really appreciated and always enjoy supporting small businesses, with a good ethos and lovely products.

9 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Skin cleansing balm

I really wanted to like the product but unfortunately my skin broke out into rash :(

I have emailed in but the lady is calling it skin 'purging' instead of an allergic reaction which the doctors have said it is. Thanks for looking into the issue and appreciate you guys trying to help with this.

22 mars 2025
Avis spontané
Logo de Isobel Perl

Réponse de Isobel Perl

Hi Nimmy,

I’m really sorry to hear you didn’t have a positive experience with PERL, and that our product may have caused irritation.

Please do email us at hello@perlcosmetics.com with more details and a photo if possible—we’d love the chance to look into this and make things right for you.

Wishing you all the best,
Isobel | Founder @ PERL

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