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Lisez les avis des autres

Noté 5 sur 5 étoiles

Arrived on time and company seems very good at communicating, but I didn’t have any problems. The product is nice . I’m using it on my over plucked eyebrows. Too soon to see results but it’s looking... Voir plus

Noté 5 sur 5 étoiles

The product arrived in a timely manner, well packaged, and secure. I have not needed customer service. I have used the product on my lashes nightly for 1 week. I am starting to see positive resul... Voir plus

Noté 5 sur 5 étoiles

Beautiful products that actually work to boost the strength, health and vitality of your hair/lashes/skin! It’s so lovely to see a brand using natural hormone and chemical free and skin safe oils to d... Voir plus

Noté 3 sur 5 étoiles

Was enjoying using the brow and lash serum until I dropped the product on the floor which smashed the glass bottle into pieces. I recommend being very cautious with the glass tube as it is very fragil... Voir plus

À propos de l'entreprise

  1. Boutique de santé et beauté

Écrit par l'entreprise

Isobel Perl is a waterless skincare brand creating indulgent daily rituals for skin and mind. Each product is thoughtfully formulated using natural, concentrated ingredients that are gentle, effective, and designed to elevate everyday self care. We believe skincare should feel like a moment of calm, not a chore.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

516 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,4

Tous les avis

(516)

30 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great Customer Service!

Even though the lash oil wasn’t for me, when I reached out to customer service they were quick to respond and provide a resolution. Thank you for your help!

19 novembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Blurry vision

Unfortunately this product made my eyes blurry at night and now in the morning . I have been advised by the company to discontinue use .
I would not recommend this product.

11 novembre 2024
Avis spontané
Logo de Isobel Perl

Réponse de Isobel Perl

Hi Gaynor,

We understand that you had issues with the product & I’m truly sorry it didn’t meet your expectations.

As mentioned in our previous email, we recommend discontinuing the use of the product if it's not working well for you. Since everyone’s skin & eyes can react differently to skincare & hair care products, we cannot take responsibility for individual reactions.

We advised that we can arrange for a return of the unused product & either exchange it for an eyeliner brush which may offer better application or provide you with a full refund – whichever you prefer.

It’s disappointing to see your review as we genuinely wanted to resolve this for you via email.

We await your response to help resolve this matter.

Best,
PERL team

Noté 4 sur 5 étoiles

Lash serum not too suitable for daytime use

I’m a big fan of lash products and like to keep mine suitably conditioned. Always on the lookout for something new and the lash oil popped up. Knocking one star off as it manages to seep into my eyes and make things blurry/irritated for the day so only use at night time now. Not sure how this can be resolved but it doesn’t happen with other lash products I use.

4 novembre 2024
Avis spontané
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Réponse de Isobel Perl

Hey NB,

Many thanks for the review & I'm glad to hear you are a big fan of our lash oil.

We always recommend using the oil in the evening & less is more when it comes to application.

I can't wait to hear how things continue.

Best,
Isobel - Founder & CEO @ PERL

Noté 4 sur 5 étoiles

I’ve previously used uk lash and found…

I’ve previously used uk lash and found the only result was causing my eyes to darken. Decided to give PERL lash and brow oil a go and I was extremely happy with the results. My own expieriance has been good. I like to get individual lashes which always causes damage or removes some of my natural lashes. Each time they are removed I use the lash oil and find it helps strengthen and re grow my lashes. I personally see results fast and as a wee bonus it gives my lashes a curl which is lovely considering they are naturally poker straight.

Only issue I have is I find the lash oil seeps to my eyes making things a little blurry. Because of this I tend to only use it before bed

10 octobre 2024
Avis spontané
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Réponse de Isobel Perl

Hey Louissa,

I'm so pleased to hear about your positive experience with our lash oil & how it nourishes & strengthens your lashes.

We always recommend using the oil in the evening & less is more when it comes to application.

Looking forward to hearing how your progress goes!

Best,
Isobel - Founder & CEO @ PERL

Noté 5 sur 5 étoiles

Better than I ever expected

I use this and it’s 100 percent worth it!! it last for ages, I’ve got super sensitive eyes and have never had any irritation and plus I’ve only been using it for two months and already have results!

17 août 2024
Avis spontané
Noté 5 sur 5 étoiles

10/10 results after 3 weeks

I’ve only been using the Lash Oil for 3 weeks and already the results are unreal!! My lashes were weak & lost their length after months of having lash extensions. But in less than a month they’ve already grown so much & become so much fuller. Cannot recommend this product enough!!

14 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Love the hair oil

Love the hair oil , I use this on my color damaged hair as a scalp treatment and hair mask before hair wash day and it always leaves my hair less frizzy and smoother

16 juin 2024
Avis spontané
Noté 2 sur 5 étoiles

Poor customer service

I ordered the eyelash serum and the product took about a week to arrive. I realised I had ordered the wrong applicator as I needed the eyeliner applicator instead of the spool. I reached out asking if it would be possible for them to send me an eyeliner applicator as I had overlooked there were two types of applicators when I placed my order, and added that I’d be happy to pay for postage. Their answer was that basically they couldn’t. Really? This is a an easy problem to fix, and what kind of brand trying to gain a loyal customer base does not try to problem solve with the customer excited to try their product? So disappointed at the way they handled my it, they lost me that day, and I walked away with a feeling they don’t really care.

6 juin 2024
Avis spontané
Logo de Isobel Perl

Réponse de Isobel Perl

Hi Kim,

I want to clarify that I cannot send you a different applicator because it will not fit the bottle you ordered. The caps are different sizes, as I’ve previously mentioned in our email exchanges.

I understand that this situation is frustrating, and I genuinely wish there was more I could do to resolve it.

Thank you for your understanding.

Best,
Isobel - Founder @ PERL

Noté 2 sur 5 étoiles

I have been using this lash oil for about a month

I have been using this lash oil for probably a month now and I haven’t noticed a lot of difference in my lashes, I know you’re supposed to wait 3 months for results but I received an email that asked me to leave a review of my experience with the PERL lash oil. I’m sure that after said amount of time I will see growth in my lashes, I am hoping this is the case, I will leave an updated review once I start to see positive lash growth.

24 mai 2024
Avis spontané
Logo de Isobel Perl

Réponse de Isobel Perl

Hi Ciara,

Thank you for the review & we look forward to hearing the progress once you've been using the product for 3 months.

Best,
Isobel, Founder @ PERL

Noté 5 sur 5 étoiles

Lovely team with brilliant customer…

Lovely team with brilliant customer service. I have only been using the product for about a month now so can't say much about the effectiveness, however, the lash serum is suitable for sensitive eyes (such as mine).

21 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Best Lash Oil

Best Lash Oil! You see many lash oils advertised but for me this is the one and only that actually makes my lashes feel like they have doubled in length. I have been using now for around 9 weeks at at about week 3 I could see a significant difference to the condition of my lashes and length.

After about 6 months of having fake lashes and 5 weekly infills my technician felt the need to tell me to think about giving my lashes a break. When I chose to have them removed I was in shock how broken and short they had become with some sections being completely bald. I felt like an ugly duckling but immediately invested in PERL! Thank god for PERL because now my lashes are my own again and in all honestly twice as long. Thicker and in great condition. Paired with dye and a lash lift I always get compliments about the length. The frill when I get to say “ there all my own” - no fakes here!!

Thankyou PERL! ……. Now on to the hair oil :)

11 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

The best small business I have ever…

The best small business I have ever bought from, love the products and the packaging they come in is safe and well presented. Shipping and delivery comes days after purchasing and will 100% be buying from perl again

17 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Been loving the lash oil

Been loving the lash oil, reminder to the weird reviews, rome wasn't built in a day, took me 3 weeks to see a dramatic difference! used on my lashes and my eyebrows and now noticing crazy growth!! great after all my eczema face flares that have caused them to go rather sparse!! THANK YOU PERL!!

13 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Lovley

Super kind team, honest, reliable, and helpful! They have amazing products that you can trust. Love perl

3 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

quick delivery, great products

I ordered the lash oil on pre-order and the green clay mask package, my order was literally shipped like 2 days later, on the morning of the relaunch! I was really impressed by the quick delivery.

The products are beautifully presented as well which is a plus of course :)

I've applied the mask twice already and I had some inflamed hormonal pimples before applying, the mask was SO SOOTHING and it literally made the inflammation go away!! Skin is calm and smooth now, I'm really happy!

For the lash oil, I like the applicator but have only used it for a couple of days now so I cannot yet speak about how effective it is :)

10 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Great product!

I have been so happy with Perl cosmetics and have purchased the eye lash oil twice! The clay mask is amazing! I absolutely love this brand! Shipping was super fast and love the thank you note by the founder and owner, gives a really lovely touch! I am a huge fan of Perl Cosmetics and highly recommend this product. I will purchase my eye lashes oil again and so pleased to have come across this brand!

15 avril 2024
Avis spontané

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