I absolutely love my reformer! Best investment I could make. Great quality, color, wasn't all that long from order time to receiving it. I ended up getting a full reformer vs a fold up, because of all... Voir plus
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From beginning to end my purchase was excellent. I ordered an in - stock reformer which was shipped in about 2 weeks. The date to be shipped was listed on the website upon ordering so i knew there wou... Voir plus
The reformer arrived packaged very well in a crate. Minimal packaging and clean! I was very excited to get it set up, and unfortunately had a negative experience in the out of date booklet and lack o... Voir plus
Within a few days of ordering my reformer, i got a phone call from PersonalHour, telling me they were shipping that day, and within 1-2 days, the shipping company would contact me to set up time and d... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
PersonalHour is a U.S.-based Pilates equipment brand dedicated to making high-quality, beautifully crafted reformers accessible for home and studio use. Founded with a mission to bring the Pilates experience to more people, we combine thoughtful design, customizable options, and expert support to help every customer feel strong, balanced, and inspired on their wellness journey.
Coordonnées de contact
6365 old Avery Road, 43016, Dublin, Etats-Unis
- us@personalhour.com
- personalhour.com
4,5
Excellent
195 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Excellent
The Janet reformer is great— folds easily, moves smoothly, and feels sturdy. I had a few questions after setting it up, and one of their team set up a consultation and worked through everything with me on a video call to make sure we got everything squared away.
13 janvier 2026
Réponse : PersonalHour Pilates US
Thank you so much for sharing this — I truly appreciate it.
I’m so glad to hear your Janet reformer is delivering exactly what it was designed for: smooth glide, solid stability, and an easy folding experience for home use.
What makes me especially proud is your mention of the video consultation. We believe support shouldn’t stop at delivery. If questions come up during setup, we want to be right there with you — virtually if needed — to make sure everything feels perfect and you’re confident using your reformer.
Thank you for trusting PersonalHour and for giving us the opportunity to support you. If you ever need guidance, upgrades, or just want to explore new ways to use your reformer, we’re always here.
The quality of my reformer is amazing
The quality of my reformer is amazing. I am thrilled with it. It is probably better than the one I used at Club Pilates. The installation was a breeze. The staff has been very responsive to all my questions, including setting up a video call to show me the answers to my questions.
19 janvier 2026
Réponse : PersonalHour Pilates US
Thank you so much for this wonderful review — it truly means a lot to me and to our entire team.
Hearing that your reformer feels even better than the one you used at Club Pilates is such a meaningful compliment. We design our machines to meet (and exceed) studio standards, so knowing you feel that quality at home is exactly what we aim for.
I’m also so glad installation was smooth and that our team was able to support you — especially through the video call. We believe real support makes all the difference, and we want every customer to feel confident and fully set up from day one.
Thank you for trusting PersonalHour and for sharing your experience.
Excellent Service Recovery
Hello, paid in full for a reformer at the end of November. Its February now. Zero communication. I then get an email stating it's been delivered. It hasn't and I cannot call because there is no phone number or get anyone to correct this. I don't know if it will still delivered, when or if I've just been scammed. Will this help with getting someone to talk to me and tell me the status??
Update: The glitch with the shipping was corrected with a generous upgrade and immediate shipment of a reformer which was received on 2/12. Well packaged, easy to put together and impressive quality. 1 star changed to 5 star due to prompt response to review and solution which exceeded expectations.
31 janvier 2026
Avis spontané
Réponse : PersonalHour Pilates US
Thank you so much for your honesty and for taking the time to share your feedback. Because of people like you, we learn, improve, and continue working harder every day to provide the best possible service.
We sincerely appreciate your patience and understanding while we corrected the shipping issue. Your experience matters deeply to us, and we are grateful that you gave us the opportunity to make it right. It means a lot to know that the reformer arrived safely and that you are happy with its quality.
We remain committed to improving our communication, systems, and overall customer experience so that every customer receives the level of service they deserve from the very beginning.
Thank you again for your trust and support
Patience is a virtue
I’ve been a brand ambassador for Personal Hour for about three years now, and it’s been a phenomenal experience overall. The team has been great to work with, and the reformer itself is excellent, high quality, sturdy, and absolutely worth it.
The reformer is made to order, so delivery can take some time, but if you have a bit of patience, it’s completely worth the wait. I’ve had an awesome experience from start to finish and would highly recommend Personal Hour to anyone looking for a great reformer and a brand that truly stands behind its products.
1 février 2025
Avis spontané
Réponse : PersonalHour Pilates US
This means so much — truly.
Three years as a brand ambassador and still speaking about your experience with this level of authenticity is something I don’t take lightly. Thank you for growing with us and for believing in PersonalHour through the journey.
You’re absolutely right — many of our reformers are made to order because we focus on craftsmanship, customization, and quality control rather than mass production. That can require patience at times, but our goal has always been to deliver something that feels worth waiting for. Hearing you say it’s “completely worth the wait” tells me we’re honoring that promise.
Your words about the team standing behind the product are especially meaningful. We work hard to be responsive, transparent, and supportive long after delivery. That long-term relationship is what matters most to me as a founder.
Thank you for representing the brand with integrity and for recommending us to others. We’re grateful to have you as part of the PersonalHour family.
My Nano elite is of great quality
My Nano elite is of great quality! The team at Personal hour is very responsive for questions. I am thrilled with my purchase and would highly recommend this reformer.
31 janvier 2026
Avis spontané
Réponse : PersonalHour Pilates US
Thank you so much for sharing this!
I’m so happy to hear you’re loving your Nano Elite. We designed it to be strong, smooth, and truly studio-grade, so knowing you can feel that quality makes me incredibly proud.
I’m also glad our team has been responsive and supportive. We believe buying a reformer isn’t just a transaction — it’s the beginning of a long relationship, and we want you to feel confident every step of the way.
Thank you for your recommendation and for trusting PersonalHour with your Pilates journey.
I love the Reformer I purchased
I love the Reformer I purchased. The Janet Elite Plus Foldable 😊
The delivery company you use Estes, unfortunately did a poor job. Their communication with me was below standards I would expect as a customer 😣
16 janvier 2026
Réponse : PersonalHour Pilates US
Thank you so much for sharing this — and I’m truly happy to hear you love your Janet Elite Plus Foldable 😊 That means everything to us.
I’m very sorry, though, that your experience with Estes didn’t meet your expectations. While we don’t control the freight carrier’s internal communication processes, we absolutely take responsibility for the full delivery experience. If their communication fell short, that’s something we want to know and address.
We choose freight partners based on coverage and equipment safety, but feedback like yours helps us push for better service and continually evaluate our logistics partners. I’ll be sharing this internally with our operations team so it’s documented and escalated appropriately.
Most importantly, I’m glad your reformer arrived safely and that you’re loving it.
Excellent service and support
PersonalHour really goes above and beyond. Their customer support team was helpful when I had questions about customization and shipping. The reformer arrived well packaged and ready to use, and I’ve noticed a real difference in my workouts. Highly recommend for home Pilates enthusiasts.
1 décembre 2025
Avis spontané
Réponse : PersonalHour Pilates US
Thank you for your review, Sammy. We truly appreciate your kind words about our team and are glad to hear the reformer is making a difference in your workouts. If there’s anything that kept your experience from being a full 5 stars, we’d genuinely love to know - your feedback helps us improve. Feel free to reach us anytime at issue@personalhour.com
High-quality Pilates equipment
I purchased a reformer from PersonalHour and couldn’t be happier. The build quality is excellent and the design is both stylish and functional. Setting it up at home was straightforward, and it feels just like using studio equipment. It’s a great investment for anyone serious about Pilates.
1 décembre 2025
Avis spontané
Réponse : PersonalHour Pilates US
Thank you so much for sharing this wonderful feedback 🤍
We’re truly happy to hear how satisfied you are with your PersonalHour reformer. Knowing that the build quality, design, and overall feel meet studio-level expectations—while still being easy to set up at home—means everything to us. That balance between performance, functionality, and aesthetics is exactly what we strive for.
Thank you for trusting PersonalHour and for recognizing it as a worthwhile investment in your Pilates practice. We’re honored to be part of your journey, and we’re always here if you need support or have questions along the way.
The 4 stars is because of the heaviness of the reformer and the assembly. The. videos online are great for assembling the reformer.
The reason for the 4 stars is because of the heaviness of the reformer and if the assembly is daunting for someone who does not do that well. But , the videos online for assembly ae great!
Other than that, it is perfect!
It is beautiful as well. It is worth the trouble of putting it altogether.
So far, I am happy I took the plunge and bought it.
6 janvier 2026
Réponse : PersonalHour Pilates US
Thank you for your thoughtful review, KG. We’re so glad you’re happy with your Janet Elite Plus and appreciate your kind words. Its weight is part of its durability and solid maple construction. Still it is also designed to still fold and unfold easily thanks to our Easy Fold feature. Enjoy your workouts!
Great customer service!
My Personal Hour reformer came quickly, but the accessories had not been included. I called customer service and they diligently worked with me to resolve the problem and get them shipped! They have answered all my questions about my new reformer setup!
6 janvier 2026
Réponse : PersonalHour Pilates US
Thank you so much for your kind words and for sharing your experience!
I’m glad to hear your reformer arrived quickly, and I truly appreciate your patience while we resolved the missing accessories. Sometimes small packing oversights can happen, but I’m proud of our team for responding quickly and making sure everything was shipped and completed properly.
It means a lot to know that our team was able to answer your questions and support you through the setup process. Our goal is not just to deliver equipment, but to make sure you feel confident and fully supported in your Pilates journey.
Christmas gift not received.
My husband ordered one of your reformers on the 18 of December 18, 2025. It is now January 25, 2026 and I don’t have a reformer, I don’t have a delivery date. You have our money but we have nothing in return! You can’t even tell us when we should even expect any resolution. I thought I chose a good place to do business because you are located in the US. I was wrong and this is ridiculous! Buyer beware!
25 janvier 2026
Avis spontané
Réponse : PersonalHour Pilates US
Mary, thank you for sharing your concerns. After carefully reviewing our records, we located an On-Demand order placed by Damon Duncan on December 18. On-Demand products have an estimated production and delivery timeline of at least 8 weeks, which is clearly displayed on our website before adding to cart as well as clear in our shipping policy. Additionally, we spoke with Damon on January 7, at which time we explained that the expected delivery window for this reformer is mid-February.
We completely understand how disappointing it can be to wait for a gift, and if this model were available in stock, we would gladly have shipped it sooner. However, this order is proceeding within the stated and communicated On-Demand timeline. We remain available to assist in any reasonable way and are happy to provide updates at any time. Your reformer is currently on track for delivery around mid-February.
Réponse : PersonalHour Pilates US
Thank you so much for your kind words!
We’re delighted to hear that you love the machine and had an excellent service experience. Every PersonalHour reformer is designed to deliver both beauty and studio-level performance, and it means a lot to know it met your expectations.
We truly appreciate your trust in PersonalHour and are always here to support you in your Pilates journey.
I had conflicting information in…
I had conflicting information in regards to their lifetime warranty, after my first review, I was contacted by Joseph. We discussed the misinformation that I was given, and after speaking with him in length, and collaborating to improve the information going forward for customers. Usually, these days, you just get a email, stating, thanks for the information. This company went above and beyond. I highly recommend this company and product. Keep up the great work.
21 janvier 2026
Avis spontané
Réponse : PersonalHour Pilates US
Thank you, Ann - we truly appreciate your kind words and the time you took to speak with us. It means a great deal that you collaborated with us to improve our warranty communication, and we’re grateful for your trust and recommendation. Feedback like yours genuinely helps us become better for every customer.
Excellent!
I have done Pilates for 15 years with a personal studio instructor. I wanted a reformer for my home, for my husband and I. We both wanted an excellent product. I decided upon a Nano Elite Plus Large Premium Studio Reformer. It exceeded my expectations! The glide is so smooth! The quality is excellent! It looks great! Everything was timely! The price point was very good. I had not been familiar with Personal Hour before my purchase, but I am a fan! I have not tried the App, but expect good things from it!
6 janvier 2026
Réponse : PersonalHour Pilates US
Thank you, Kim - it truly means a lot to hear this, especially coming from someone with such extensive Pilates experience. We’re delighted that the Nano Elite Plus exceeded your expectations in quality, performance, and value, and we’re grateful to have you as part of the PersonalHour community.
The quality of the reformer far…
The quality of the reformer far exceeded my expectations. It is an incredibly well built product and comes with tons of extra accessories. However it didn't come with installation instructions, which was frustrating. The installation videos online were all of slightly different models and very confusing.
24 décembre 2025
Réponse : PersonalHour Pilates US
Thank you, Ashley - we’re really happy to hear the reformer exceeded your expectations. We appreciate your feedback on the instructions and are actively improving both our written guides and installation videos to make everything clearer and easier.
I love the quality but how can someone…
I love the quality but how can someone ship orders without instructions to put it together. No parts list. A lot of guessing about what goes where and finally to top it all one leg came broken- it was loose in the packing.
I am anxious to use it and now the bootstrap is not installing. The customer service replies and that’s a good thing but how can a manufacturer not have QC before shipping no parts list and no instructions. Never seen this before.
30 décembre 2025
Réponse : PersonalHour Pilates US
Thank you, Azita, for sharing your experience, and we’re really happy to hear you love the quality of the reformer.
Our assembly instructions are available on our website, and we agree that including clear paper instructions and a parts list in the box is important - this is something we’re actively working to improve.
We’re very sorry for the issue you encountered. We do perform quality checks before shipping, and your feedback helps us strengthen this even further.
If you need any assistance at all, please don’t hesitate to reach out; we’re here to help!
BEST customer care AND quality equipment!
I really want to highlight how incredibly helpful Mark was throughout my experience. He was the only person I needed to speak with regarding an issue (which was actually with the delivery service — not PersonalHour), and he handled everything with so much ease and care. He validated every step of my request and genuinely took the time to work through the third-party service with me, which made a stressful situation feel totally manageable.
Mark was prompt, communicative, and honestly just the easiest, most pleasant person to talk to. Because of that alone, I would recommend this company a million times over for customer service.
And then there’s the equipment… I am absolutely obsessed with my Cadillac Reformer combo unit. I’ve been teaching Pilates for over a decade, and this is truly one of the most functional, elite pieces of equipment I’ve ever used. Everything fits together seamlessly, the springs are incredibly high quality with excellent resistance, and it feels genuinely commercial-grade — even in a home setting. If I had a full studio space, I wouldn’t hesitate to order exclusively from them.
Top-tier service and top-tier equipment. ❤️
8 janvier 2026
Avis spontané
Réponse : PersonalHour Pilates US
Thank you, Paige - your words truly mean the world to us. We’re so glad Mark was able to support you so thoughtfully and turn a stressful situation into a smooth experience, and we’re honored by your trust. Hearing such high praise for the Napolie from an experienced instructor is incredibly meaningful to our entire team.
Very good communication and immediate…
Very good communication and immediate problem resolution. Also seems to be a very high quality piece of equipment. 9
25 novembre 2025
Réponse : PersonalHour Pilates US
Thank you, Kathy - we’re glad to hear you had a smooth experience with our team and that the quality of the equipment stands out. We truly appreciate your feedback.
Great Reformer, Installation not ideal
The shipping and delivery were fast and great. The compact packaging of the reformer was very nice. Unloading it was simple. Putting it together not so much as there were no installation/assembly instructions for the specific reformer I purchased (Janet Elile Plus). I found instructions for other Janet models but there were so many differences. What was advertised as 15 minute set up took me over 3 hours to figure out.
Using the reformer has been good. Simple and easy to fold down and up, high quality parts, and I can workout way more often than going to a studio. I do recommend.
23 décembre 2025
Réponse : PersonalHour Pilates US
Thank you, Emily - we’re glad to hear you had a great delivery experience and that you’re enjoying the quality, foldability, and day-to-day use of the reformer. We appreciate your feedback on the assembly instructions for the Janet Elite Plus and are actively improving model-specific guides to make setup clearer and faster.
Wrong star knobs for machine were…
Wrong star knobs for machine were shipped. Great customer service, although I'd prefer to talk to someone on the phone, but on such an expensive piece of equipment this should not happen.
16 décembre 2025
Réponse : PersonalHour Pilates US
Thank you, Jody - we appreciate you sharing this and we’re glad our team was able to help. We’re sorry for the incorrect part and agree that this should not happen, especially on a premium product. Your feedback helps us further strengthen our quality checks.
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