PersonalHour Pilates US Avis 195

It has been very easy to work with Personal Hour. Not only are they quick to respond when there is a question, but they are also are fast to deliver. I received my Zous Cardio reformer recently and love it! It was easy to put together and the operation of it is so smooth! The quality and price are great too.

I am extremely pleased with the quality of the Janet 2.0 reformer. I was a STOTT certified instructor for many years and this reformer stands up to the Merrithew quality at half the price. The equipment arrived faster than promised in a heavy wooden create which was difficult to open but protected the reformer well. There were a few parts that had to be assembled or added but I searched for and used the instructions on the website. The material is soft and the carriage and jump board are well padded. The movement is completely silent. The 5 spring/2 level configuration provides plenty of resistance. I highly recommend this reformer.

My reformer arrived very fast. It is stylish, functional, and perfect for my home studio. When my order arrived missing an item, Mark from customer service was extremely pleasant and accommodating.

Easy ordering, prompt delivery! I ordered the Janet elite. It arrived in perfect condition and was easy to set up. It’s very sturdy and professional feeling as well.

Seamless, fast purchase and shipping process. Reformer arrived in 8 days in perfect condition. It was mostly assembled with a few quick, easy parts to complete. It is very sturdy annd smooth. Overall I couldn’t be happier!

The whole process was easy, affordable and well worth the price - was a surprise gift for my girlfriend and she couldn't be happier - shipping and delivery was super easy and only 3 days! (was expecting 2 weeks) - the machine is beautiful, quiet and high quality! we love it and can't wait for many many workouts! Also the App with a membership to classes included is INCREDIBLE!

The purchasing process was easy. I would have liked a detailed item list of what the Zous Pro Foldable Reformer included prior to buying, but I took a chance and am happy to report the reformer included all of the pieces I wanted.
The reformer arrived in a shipping crate and was well packaged to prevent damage.
The wheels work beautifully even on carpet so moving it into place was a breeze. I was able to unfold it and complete setup alone.
Finding the instructions for setting it up was not easy, but once I found the correct reformer I was good to go.
The bed glides beautifully and is smooth even over the area where it would fold.
Highly recommend.
I am excited to be able to do this in my own home in a regular basis.
Thank you, PersonalHour Pilates.

I am so glad I had a chance to visit Personal hour studio. I was able to see the different reformer models. Nadia and Chris were so kind and helped me decide which reformer was the best for my needs. I highly recommend you visit the studio. You will not regret it. Thank you Nadia and Chris for all your help and for making my visit a great experience!

Love my Nano plus! It’s a Cadillac! Shipped quickly and packed very safe! I wish I had got tower!

I bought the Janet Elite Plus and could not be happier. It folds and opens easily, glides smoothly, quiet and feels like the BB studio reformer I used in a professional studio.

I honestly wasn't sure what to expect based on prior reviews, but decided to take the risk and purchased a reformer to deliver to southern AZ. I emailed customer service beforehand to ask about the shipping issues they experienced in the past and what they were doing to resolve it. They gave a good enough answer for me to place my order. My reformer arrived about two weeks later, right on time. It is BEAUTIFUL and is simple enough to assemble, but I do wish paper instructions were included in the packages. Having to use my phone was a bit of a pain, but I still managed. I assembled by myself with zero issue. The reformer folds nicely and fits into the corner of my living room, which is exactly what I wanted. I have zero complaints about the product itself.

Love this machine. Nicer than I could have imagined!

Delivery time was very fast and the packaging made sure my reformer was shipped with care. The machine is easy to store and has all the functions of a studio reformer!

The PersonalHour foldable Pilates reformer is exactly what I needed & had never before seen! I've wanted to purchase a reformer for a number of years, yet they're expensive. Getting one at an affordable price, in a color (pink!), & foldable so I could get it downstairs to my basement & set it up by myself was well worth the wait. I'm happy to support an Ohio-based business as well. I appreciated the post-purchase progress emails & confirmation phone call to set up my delivery. Everything went smoothly and I'm grateful to the studio and the delivery staff. I've been raving about my purchase & hope it generates more sales for you. Thanks for your ingenuity in designing & making the colorful, foldable, affordable reformer available!

BEST PURCHASE EVER! I love it. I use it with my Pilates Anytime subscription and I get studio like work outs in my own home

Reformer arrived quickly and was practically already assembled which was a treat! What was left to do was easy and took about 30 mins. Was not prepared for the delivery, as I didn't hear from the shipping company and the tracking didn't seem to be up to date, but it worked out. The nano elite reformer rides like a dream! So smooth and quiet and gorgeous. VERY happy with purchase

I’m an instructor with a small private studio and I purchased the Napolie. The shipping for a custom order did take time but it was shipped and delivered in the outlined timeframe. There initially were screws missing from a few of the posts but the company shipped them immediately upon emailing them. Also it took a few tries to get the wheels well balanced so the ride was smooth. Again customer support was fairly good at replying back within a reasonable amount of time. I typically train clients on Balanced Body machines. The quality of this machine is just as good if not better. Honestly it’s built like a rock. I’ve had it almost a year and it’s been great. Only complaint would be the carriage is kind of stiff , meaning really dense to lie on. A slightly more cushy carriage would be more comfortable for most of my clients. The other thing is the jump board doesn’t have any handles and it’s pretty heavy and awkward to move without them. Otherwise super satisfied with my purchase.

Edit: The rear wheels at one year of ownership started to squeak badly. I replaced them and even had a handy man come out and try to resolve the issue. I ended up paying $120 to have a new carriage shipped. Still waiting on that. Customer service has been responsive and helpful. I’m worried the new carriage will do the same thing with time. Most likely going back to Balanced Body equipment soon.

Professional and polite. Resolved my cancellation issue promptly.
Thank you.

I have assembled the reformer and was impressed with the quality. I also love that it can be folded and stored elsewhere. I would have benefited from a direct link or copy of updated assembly instructions. Luckily, my previous experience with reformers allowed me to figure it out.

I ordered from PersonalHour Pilates on June 27, 2025, and had a genuinely great experience from start to finish. The website was easy to navigate, the product descriptions were clear, and checkout was smooth. What really stood out was the quality of the Pilates equipment — sturdy, well-designed, and exactly as advertised.
Customer service was prompt and helpful when I had a quick question about shipping, and my order arrived on time and in perfect condition. It's clear that this company takes pride in what they do and truly understands the needs of their customers in the Pilates and wellness space.
I highly recommend PersonalHour to anyone looking for reliable and professional Pilates equipment.