Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Had an allergic reaction to the multivitamins. Red, itchy, swelling to mouth, trouble breathing, stomach pain, within minutes of taking it. Have never had an allergic reaction before, can't find any i... Voir plus

Noté 5 sur 5 étoiles

Great service & product. Been using them for a few weeks now & have managed to get into a routine taking them as I usually forget. The cute dispenser sits as a reminder on my worktop neatly out of the... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Had a few initial problems trying to order with online system and website is slightly difficult to navigate not sure if this is iPhone specific. Overall though produce is great. Love the paper packag... Voir plus

Noté 5 sur 5 étoiles

Was very impressed by this service. Found it really easy to use. Much better then going into a health shop and being overwhelmed by all the vitamins on display and wondering which ones to buy. Love th... Voir plus

À propos de l'entreprise

  1. Magasin de vitamines et compléments alimentaires

Écrit par l'entreprise

To help an entire generation become the happiest and healthiest version of themselves by providing personalised, daily nutritional products.


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service

Great service - spoke to founder of company himself after a few issues to resolve them. Never been happier with a companies service. Recommend highly.

19 janvier 2022
Avis spontané
Noté 1 sur 5 étoiles

AWFUL SERVICE!

Writing this review to warn others of this company. I’ve been waiting for over 3 weeks for an order to even despatch and all of my emails about cancelling the order due to lateness have been ignored. If there are delivery issues, then all customers should be warned of this BEFORE money is taken. Otherwise it comes across like a scam - especially when you can’t get a reply from customer care. I’m always super hesitant to leave a 1 star review but in this case I feel it’s justified. I just want to warn other people before ordering! I’m so disappointed in the level of service received. Wish I could get my money back so I can spend it elsewhere… :(

18 janvier 2022
Avis spontané
Noté 1 sur 5 étoiles

My order is completely messed up

My order is completely messed up. Some packs have 1 tablet inside some has 6.
Contacted customer service multiple times and I had no reply.

13 janvier 2022
Logo de Personalised Co

Réponse de Personalised Co

HI Lili, I am sorry to hear that you haven't received the correct package quantities, I can see customer service emailed you back already updating you that your order will be re sent to you as this unfortunately was a mistake, your new package should be with you within 3-5 working days.
Kind Regards,

Customer Service
Personalised Co

Noté 1 sur 5 étoiles

I am still waiting for my order to be…

I am still waiting for my order to be dispatched, two weeks after I placed the order. The delivery was estimated at 2-3 working days. I have emailed customer service twice and sent a message on Instagram, I am still waiting for a reply days later.

10 janvier 2022
Avis spontané
Logo de Personalised Co

Réponse de Personalised Co

Hi Stacey, I am very sorry about your wait, we have been waiting for a shipment delivery to arrive which is on it's way today. As soon as we have the stock we need we will send your package straight out either today or tomorrow. I am very sorry for the wait but we will get your order processed as fast as possible for you.
Kind Regards,
Customer Service

Noté 5 sur 5 étoiles

Great costumers service .

Great costumers service .
Replied to my email very quickly and helped me solve my issue . Good quality vitamins as well .

6 janvier 2022
Logo de Personalised Co

Réponse de Personalised Co

Hi Rosey! Thanks for your lovely review, we are very happy to assist you with any questions you may have.

Noté 5 sur 5 étoiles

I love them

Super easy to find out the vitamins you need with the test and although it is a a little pricey compared to supermarket vitamins I would definitely recommend as it helps build routine as they come in little pouches and a bonus is the cute messages on. Would buy again

3 janvier 2022
Noté 1 sur 5 étoiles

When trying to log in and cancel my…

When trying to log in and cancel my subscription it simply will not let me and says I do not exist when I clearly receive packages every month. Not easy to use to be honest

21 décembre 2021
Logo de Personalised Co

Réponse de Personalised Co

Hi Charlotte, I am sorry to hear that you were having trouble getting into your account to cancel your subscription, unfortunately we were experiencing some minor technical difficulties with our website, this has now been fixed. I can confirm that also have gone in and cancelled your subscription for you so you don't need to do this as its already been done for you, I hope this helps :) Kind Regards, Jess Customer Service

Noté 1 sur 5 étoiles

This service is terrible to be honest I…

This service is terrible to be honest I don’t even know where to start… I took the quiz and ordered the vitamins it said I “needed” in my life it’s been over 2 months now and they still haven’t arrived… they said there must of been an issue with the delivery which is fine these things happen but then they take another payment out of my account and have decided to ignore all my messages on Instagram if you are thinking of ordering I would strongly recommend you go somewhere else.

17 décembre 2021
Avis spontané
Logo de Personalised Co

Réponse de Personalised Co

Hi Tyler, hope you are well. I am sorry to hear you didn't receive your vitamins, please contact us on our email and I will chase this up for you as soon as possible, we can get another order sent out immediately for you.

Noté 1 sur 5 étoiles

I am utterly livid with the services

I am utterly livid with the services. I signed up for a free trial and tried to contact them to cancel but it wont let me. I tried to reach out to someone via Instagram, I have tried to "login" on the page and it says that my email isnt set up to an account YET they still email me each month and take money from my account. I do NOT want these vitamins, they have basically stolen my money for months and do not give me an option to opt out. I want all of my money reinstated. I was promised a water bottle too of which I never received. Bad service

16 décembre 2021
Logo de Personalised Co

Réponse de Personalised Co

Hi Sadaf, I am so sorry to hear about the troubles you have been experiencing.

I have contacted you previously about this issue to let you know that we have cancelled your subscription, as well as refund you for your last order.

Best Wishes

Noté 5 sur 5 étoiles

Amazing.

An amazing product, that is so time affective & convenient. Love the personalized packages too.

13 décembre 2021
Logo de Personalised Co

Réponse de Personalised Co

Hey Christella, thankyou for your kind review, we are very happy to hear you love the personalisation on our products :)

Noté 3 sur 5 étoiles

I love my vitamins but it was promised…

I love my vitamins but it was promised to get a free water bottle that I never received 😌also love the daily messages on the packets

10 décembre 2021
Logo de Personalised Co

Réponse de Personalised Co

Hi Brittany, sorry to hear you didn't receive one, I have now asked the team for one to be sent out to you, and related this in my latest email to you :)

Noté 5 sur 5 étoiles

Vitamin review

I’ve used personalised for a few months and have changed my vitamin subscription since I started ordering with personalised I think it’s great that a company can cater to peoples needs and I think the prices are pretty reasonable

7 décembre 2021

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus