Catch-it Pest Control Ltd Avis 

297
•
TrustScore 5 sur 5

4,9

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Noté 5 sur 5 étoiles

Dear Richard Thank you so much for all your help, I was ready to end it all over our bed bugs. You saved me with your professional service that actually worked.

Noté 5 sur 5 étoiles

Really grateful to catch-it for the help with getting our rat problem under control. Darren, Chris and Bryn have all been brilliant: very reassuring to have people on site who really know their stuff.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was so grateful for this service. Matt came out within an hour and laid traps and explained everything he was doing to prevent the infestation to continue. He was profession and polite and even caug... Voir plus

Noté 5 sur 5 étoiles

Emergency situation on a rainy Friday night. Bryn arrived, and provided excellent service. He explained everything very clearly, and did what needed doing. He has a lot of experience and expe... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service d'extermination des nuisibles

Informations provenant de diverses sources externes

Catch-it Ltd provide reliable 24 Hour pest control London. We offer one of the best pest control services for emergency pest control in London and Harlow. We offer wasp and mice control, rat pest control, fly, flea and bed bug treatment, moth fumigation, fox, pigeon and squirrel control. We cover North, South, East, West and Central London and also Harlow and surrounding areas. We have full liability insurance.


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4,9

Excellent

TrustScore 5 sur 5

297 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(297)

2 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I am thrilled with the service I…

I am thrilled with the service I received. Gary and the team explained clearly over the phone how they would help me and within a few hours Bryn had arrived to do the work.
Bryn was quick to locate possible entry point to my property and set up traps and poison for surveillance. I felt very reassured in his assessment and expertise.
By the second visit I am confident our Rat problem has been dealt with and Bryn has worked very quickly to allow us to get back to work.
Brilliant team, worth every penny and very pleased people too.

Huge thanks.

15 janvier 2020
Avis spontané
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Réponse de Catch-it Pest Control Ltd

Hi Kieran

Gary has worked in this industry for just under 40 years. He is a real Gentleman and a true expert in his chosen field. Bryn is our Central London Supervisor and is also a very experienced member of our team. We are really pleased that you were happy with the service that we carried out for you.

Thank you for your review.

Noté 5 sur 5 étoiles

Excellent

Excellent! Darren has come several times and is thorough in his approach. He has taken the time to discuss the various methods he's taking to eliminate the mice. He has also given advice on how we can keep them away. He is friendly, efficient and knowledgable. The office is also friendly and helpful. I would recommend Catch-it for mice.

15 janvier 2020
Avis spontané
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Réponse de Catch-it Pest Control Ltd

Hi Louisa
Darren, as you know, is our Operations Manager. He is extremely experienced and loves solving problems for his clients. I will be sure to pass on your feedback. Thank you very much for your lovely review.

Noté 5 sur 5 étoiles

Very professional

Very professional! Came out the same day and again the following week and helped us getting rid of our mice!

15 janvier 2020
Avis spontané
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Réponse de Catch-it Pest Control Ltd

Thank you for the great review, we're thrilled to have been of service to you.

Noté 1 sur 5 étoiles

Beware....instructed this company on…ooh...it seems this company queries every negative comment! Check your orders....D.Lockwood, payment made by cc on 26th Nov 2019 for tenant address located SE249AF

Beware....instructed this company on 26th Nov 2019 to deal with mice at my rental property. Gave tenants contact details to admin on phone. I then get message asking me to call them to arrange access. Same next morning, call from their pest controller to say hes running late!
Only ferdback ive had is from my tenant. No report, no invoice sent to me despite paying £340 for treatment taken when i first called.

As to the response by Catch It...yes I did receive copy of the Invoice when I requested it but did not receive the original...they seem to think that's my fault. And I am the client not my tenant..payment was made by me and I gave the initial instructions and should have been advised what treatment had been carried out.....

12 janvier 2020
Avis spontané
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Réponse de Catch-it Pest Control Ltd

Hello John

We welcome feedback on our service, as it is the only way that any of us will ever be able to improve on what we produce. If we ever fall short, we are the very first people to put our hands up, apologise and do everything in our power to rectify.

It is definitely true to say that we do query negative comments, particularly when they are completely inaccurate.

We are always happy to arrange access with tenants directly and we will always make a concerted effort to contact them but if we simply cannot get hold of them, we have no option but to revert.

The invoice that you claim wasn't sent out, was sent out the very same day. We have since resent it to you on the original email that we sent. This ought to have proved that we did send it as promised.

As far as we are concerned, your tenant has expressed delight as to the results that we achieved, in terms of the pest issue.

All of the above information considered, whilst we find it regrettable that your experience with us, wasn't what you appear to have hoped it would be, we don't actually accept that we did anything wrong and if all of the reviews on this site are anything to go by, we believe and are proud to say, that we provide an impeccable service.

Noté 5 sur 5 étoiles

The lady who answered the phone is very…

The lady who answered the phone is very professional. We was given good advise on how to deall with the problem. The Man who came to do the job, was so nice to my elderly parents. He took time to explain the process and was helpful and caring and did a very good job. I recommend this company and would use them again. Thank you all.

25 décembre 2019
Avis spontané
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Réponse de Catch-it Pest Control Ltd

Hi Monica

It is always nice to get this kind of feedback, particularly as your parents are elderly. Nycolas is particularly good in this area and he has a really nice nature. He understands that there is a requirement to take your time and explain exactly what is being done, so as not to worry or cause any distress.

Thank you for your feedback, it means a lot to us here at Catch-it.

Noté 5 sur 5 étoiles

Our experience with Catch-it was…

Our experience with Catch-it was positive. The response of the team was immediate and their advice was clear and appropriate.
We appreciate the professionalism and excellent customer service.

19 décembre 2019
Avis spontané
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Réponse de Catch-it Pest Control Ltd

Thank you for the review Mawreen. Chris pulled out all of the stops to get on top of the infestation. Chris is an expert in his chosen field and gets a great deal of satisfaction, when he is able to get the kind of results that he did for you.
It was a pleasure working with you and we look forward to the possibility of providing you with our services, on an ongoing contractual basis.

Noté 5 sur 5 étoiles

Excellent service & Highly recommended

Excellent service. Highly recommended!
The customer service was excellent from the initial phone call of booking an appointment to the expert who came to sort out the pest problem.
The pest control expert (Bryn) who came to sort out the problem was excellent.
You do get what you pay for with this company.
Will definitely use again if any more pest issues arise in the future.

19 décembre 2019
Avis spontané
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Réponse de Catch-it Pest Control Ltd

Hi Nitu
Thank you very much for your review. It was a joy working with you and we are delighted that you found our service to be, what we promised.

Noté 5 sur 5 étoiles

Very thorough and knowledgeable

Very thorough and knowledgeable. Especially their technician Bryn. Would use again.

18 décembre 2019
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Réponse de Catch-it Pest Control Ltd

Thank you for the lovely review Joel, Bryn is an expert in his chosen field and he delights in eradicating his client's pest issues.

Noté 5 sur 5 étoiles

Great service

Great service, very professional company.

Would have liked the booking (via the out of hours line) to be a bit smoother but once Tony called me back and explained the full process (bed bugs) I was very impressed. 3x weeks treatment plus 3 month warranty.

Also very impressed with Bryn's execution, always on time and very thorough.

16 décembre 2019
Avis spontané
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Réponse de Catch-it Pest Control Ltd

Thank you very much for the review, we are thrilled that your experience with us was a good one.
I will be sure to pass on your feedback to Tony and Bryn.

Noté 5 sur 5 étoiles

Absolutely brilliant

Absolutely brilliant. From the moment I met Kenneth I had 100% trust. He was polite and reassuring that he could solve the problem. He talked me through the process and was very professional. I would most definitely HIGHLY RECOMMEND Kenneth.

30 novembre 2019
Avis spontané
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Réponse de Catch-it Pest Control Ltd

Hi Karen

Ken is a valued member of the Catch-it team. As you have said, very polite and somebody that is always looking to please by eradicating his clients pest issues.

It was a pleasure working with you, thank you.

Noté 5 sur 5 étoiles

Fantastic service Nick was an expert…

Fantastic service Nick was an expert and was beyond helpful with the pest issue I am very grateful to have had Nick attend my house. Excellent customer service and assistance with pest control.

22 novembre 2019
Avis spontané
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Réponse de Catch-it Pest Control Ltd

Hi Xenoulla

We're delighted to hear that your experience with Nyc was a good one. Nyc is a very helpful guy and he delights in achieving results for his clients. I will be sure to pass on your feedback.

Thank you for leaving such a lovely review.

Noté 5 sur 5 étoiles

Bryn came three times and each time…

Bryn came three times and each time explained everything fully, very nice guy and has done a good job and very thorough. I would recommend Catch It for any pest problems

19 novembre 2019
Avis spontané
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Réponse de Catch-it Pest Control Ltd

Thank you Joan.

We're delighted that we were able to provide and deliver, the sort of service that we said we would.
It was a pleasure working with you.

Noté 5 sur 5 étoiles

Emergency situation on a rainy Friday…

Emergency situation on a rainy Friday night.

Bryn arrived, and provided excellent service.
He explained everything very clearly, and did what needed doing.
He has a lot of experience and expertise.
He also came over a week later with a follow-up visit, which was very helpful and reassuring.

Highly recommend!

18 novembre 2019
Avis spontané
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Réponse de Catch-it Pest Control Ltd

Hi Ig

Thank you for leaving us such a lovely review. As you have said, Bryn is very experienced and an expert in his chosen field. He thrives on getting good results for his clients. I will pass on your feedback to Bryn.

Noté 5 sur 5 étoiles

Always good service and Bryn always…

Always good service and Bryn always helpful and informative.
Would certainly recommend Catch-It for quality service.

13 novembre 2019
Avis spontané
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Réponse de Catch-it Pest Control Ltd

Thank you Gary. Bryn prides himself on providing first rate customer service, not to mention, getting rid of the pests.
I will pass on your feedback to Bryn.

Noté 5 sur 5 étoiles

Absolutely fantastic and I would highly…

Absolutely fantastic and I would highly recommend!!!!!! You get what you pay for. Bryan was extremely diligent and thorough on both visits, as well as friendly and warm. The level of service was consistently superb from the moment I called into discuss my problem. Thank you very you much!! X

12 novembre 2019
Avis spontané
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Réponse de Catch-it Pest Control Ltd

Hi Lauren
Thank you for taking time out to leave such a fantastic review. Its always a joy to know, that our clients felt that we delivered on our promises.

Noté 4 sur 5 étoiles

Catch it Pest Control - Yes, happy,

Yes, very happy and pigeon gone already......touch wood.
We would be happy to recommend Catch it pest control for pigeon mesh on roof mounted solar panels.
Reliable, Good communication from Josh,
Many Thanks,

8 novembre 2019
Avis spontané
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Réponse de Catch-it Pest Control Ltd

Thank you very much for the review, I will be sure to pass on the feedback to Josh.

Noté 5 sur 5 étoiles

The best Pest Control company by far

The best Pest Control company by far! If I’m honest, I do not normally leave reviews but felt obliged too as these guys are great. This is the 3rd pest control company I’ve used this year to sort out my Rat issue and I only wish I’d found them sooner. It turned out that we needed a Rat valve installed into our drain to prevent the Rats entering and this company were the only people to establish this. Big thank you to Ken who was the technician that attended and the office who were very helpful.
Will definitely recommend!
Many thanks!

5 novembre 2019
Avis spontané
Noté 1 sur 5 étoiles

Regret

The reason I paid 540 pounds is I did not want to be freaked out again by mouse.

My place is a super tiny apartment. They visited and said they took measures but mice keep showing up again and again.

Nothing worked even in such a small place and today I almost fainted out seeing it again.

When I called the company trembling with fear it said it would call me within 1 hour but it didn't keep the promise too. I regret using here.

29 octobre 2019
Avis spontané
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Réponse de Catch-it Pest Control Ltd

Hi Helena

It saddens us sincerely that you regret employing Catch-it pest control's services. We have tried to contact you on a number of occasions and we have left voicemail messages too.

We would appeal to you to get in touch with us, so that we can rectify the situation for you.

You are indeed correct that there was a breakdown between our out of hours emergency call service and us and we are very sorry that this has resulted in distress. I know that it doesn't help you but we looked straight into this yesterday, to see what went wrong, so that we could make sure that there will be no repeat of this situation.

The whole situation is bitterly disappointing for all of us at Catch-it because quality service is of paramount importance to us and that, we believe is reflected in all of the wonderful reviews that can be found on this site.

Please do contact us, so that we can put this right for you.

Noté 5 sur 5 étoiles

Bryn did an amazing job

Bryn did an amazing job! We were having issues with mice AND rats in our kitchen and Bryn quickly identified the hole where they were coming through and filled it straight away (so not only did he identify the problem, he solved it). I left a piece of cookie to make sure the rats weren’t coming back and it was a pleasure to look in the cupboard and see the uneaten cookie every morning.
He came back later that week to decontaminate our kitchen. He cleaned the area extremely thoroughly.
I don’t think the bottom of my kitchen has ever been so clean.
And, very importantly, he’s a very friendly guy!
I‘ve removed the cookie as I know rats and mice aren’t coming back anytime soon...thank you Bryn!

22 octobre 2019
Avis spontané
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Réponse de Catch-it Pest Control Ltd

Hi Veronika
I will pass on your lovely feedback to Bryn. Bryn always goes the extra yard to ensure that his customers are happy and is a real expert in his chosen field. Thank you for your review.

Noté 5 sur 5 étoiles

Very good company I recommend it to…

Very good company I recommend it to everyone

16 octobre 2019
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Réponse de Catch-it Pest Control Ltd

Thank you Farshid. It's always nice to know that we delivered a good quality service.

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