Petals Network Avis 184

Worst quality roses I have ever seen. Do not buy flowers from this company unless you hate the person you are buying them for.

WARNING! DO NOT ORDER WITH PETALS.
I have place an order at 9am on Valentines day with instructions for deliver no later than 3pm. Operator told me that it is not a problem and if they have any issues, whey will contact me in advance. Guess what? Order has not arrived!!!!.... yet at 4.20pm, I receive a text message to say sorry, because the original order has been received after their cut off time, it will be dispatched 3 days later due to being Friday. I kinda wish to have known sooner to find other alternatives. Now trying to get a refund, not to mention that it is almost impossible to get hold of them, it will probably take 5 working days to process. Way to go! that is how you do business. I hope those flowers I ordered, end up at Petals Director's Funeral !!!!!!

Ordered for valentines for my wife from my son and myself. Nothing showed then 4.30pm the day of valentines i get a sorry we cant deliver message.Absolutely hopeless DO NOT USE THEIR SERVICE they will let you down

If I could leave 0 stars I would. Ordered flowers on a Thursday morning for a Saturday delivery. On Friday lunchtime had a call to say no courier in Westport to deliver the flowers on a Saturday. Common theme for Petals it seems. Took my money ok but could not honour the commitment they made. From other feedback seems the flowers are a disgrace, they constantly let people down, they don't seem to learn from their mistakes nor care. How are they still operating?
Thanks to Westport New World - they saved the day, made a beautiful bunch of flowers, I paid by credit card and my Daughters partner picked them up.

Ordered flowers for my old mum as a Christmas present, delivery was due the 23rd of December. Here the 2-1-2020 still no sign of any flowers, just like their replies to my enquires.
I have now sent two mails and have had no responce...
75 dollars out the window- Rip off artists- Interflora from now on, at least they can deliver to the correct person on the correct date and cost no more....

AFTER much communication and waiting I was refunded the 75 dollars, so from 1 star to 2.. will not use them again.

Failed to deliver.

Ordered on 21/Dec for delivery on 23/Dec. Order confirmation came through, but no flowers were delivered.
When I discovered this on 2/Jan I called and was offered a refund but no explanation as to why they failed to deliver or contact the recipient.

I won't use petals.com.au again.

We comfortably and accurately met all the ordering requirements for same day Saturday delivery to west Melbourne. Even received an email confirmation but nothing delivered. Atrocious! Money to be refunded but that's hardly a consolation for a failed delivery for a special event, daughter's 30th, a long ways away from our home.

Terrible bouquet that probably cost a fortune. I found them upside down on the doorstep, damaged & very gone past their sell by date. Horrible garish colours! There’s nicer ones at the garage in the bargain bin!!!

Flowers ordered weren’t delivered at all. When I finally realised, I was offered a refund or they’d deliver now(5 days late!) Don’t order from petals. Ruined our birthday surprise for my Mother in law. I wish I’d read the reviews☹️ In my opinion, they should have delivered for free since they made a mistake and made us look uncaring!!

I wish I had googled reviews of this company before I ordered from them. My Sister's Mum died and I wanted to send her some flowers. She lives in NZ, I live in Australia. Ordering seemed simple enough, I chose the arramgement I was after and paid the extra $$ for the deluxe arrangement. They were delivered that same day and my Sister sent me a photo of them. I was impressed, they were pretty much spot on with the photo I had chosen....until I saw them sitting next to other flowers she had been sent. They were tiny. I'm talking $20 supermarket arrangement tiny. I was extremely embarrassed. I spent $82. Where was the deluxe? Was that just a generous tip for the florist? I should have gone with my gut and called a local florist and ordered through them. Lesson learnt.

Last year I sent my mother a top of the range flower arrangement for her 90th birthday. When the flowers arrived they were already wilted and were in such bad condition the following morning they were disposed of. I am living overseas, so didn't see the arrangement and so did not have a photo of proof. Petals issued me a 30% discount off my next order with a one year expiration. When I tried to use the discount for Mother's Day this year it was invalid. I contacted Petals by phone but after a 10 minute wait (calling from overseas, I hung up and emailed) a few days later I got an apology and a replacement discount which also did not work. I contacted the company again and now, 11 days after Mother's Day, I have still not received a response and have not sent flowers. I will now send via another florist. Don't waste your time with this company, they cannot live up to their statements of good service.

Sent most expensive item available for a mothers day gift for delivery PRIOR to mothers day!
The item still not delivered after 4 days , mothersday has now been and gone days ago and still waiting for delivery.
No refund or discount for getting wrong several days in a row.
Do yourself a big favor and do not use this company ever!

The foil balloon saying happy b day was not delivered. For a 19th b'day flower bouquet was wrapped in white wrapping papers. Very disappointing.

Most unreliable service, haven't seen such poor service before. I'd given complete instructions about delivering the flowers that just incase no one responds to call or buzzer leave the flowers outside, however they'd taken flowers back to flower shop and said if you want to re-deliver the flowers there will be additional fee and flowers cannot be delivered until next day. It was such an emotional day for all of us and they've completely ruined and then the email responses made it even worse.
Don't spoil your special days by relying on these guys here.

Customer service was great in taking order, your payment and easy to get refund but it takes 5-7 days. MAJOR issue was there was NO delivery, no email confirmation of any sort. Totally unreliable service. Stick to your local florist. Do not use petals.co.nz

I trust them for a same-day-delivery online shop. But they simply called me around 4 pm and said it is not possible to send it today! It was very important for me to be sent that day, but they cancelled it so late that I did not have time to order from another shop. Do not trust them.

Very small bouquets, I've seen supermarket flowers that look better and rubbish service.

I have never seen such a dead bouquet Delivery in my entire life! I have ordered from a number of companies but I will never order from petal again!
Thank you so much

Petals failed to deliver what was ordered. I was so very disappointed that I wanted to warn other potential customers not to trust the pictures on the Petals network website. In my case they did not deliver the keepsake hatbox that was suppose to be included with the flowers, nor did they deliver the specified colour of flowers. Both these elements were especially important for this delivery. Petals failed to communicate to me that the order as pictured could not be delivered. I only found out when the recipient sent me a photo of what she actually received. It was an unpleasant surprise to see the two key elements of the order were missing. When I complained, I received an apology, a discount on my next order and very small partial refund (to compensate me for the missing hatbox keepsake). After my experience with Petals, I would never use them again. Petals don't seem to understand the importance of communicating with customers if something with the order fulfilment goes wrong. I didn't expect such poor quality of service from Petals and highly recommend you reconsider another floral network who may deliver what you have ordered because in my experience Petals does not.

Requested PETALS to send my family a Gift of Flowers for "House Warming Celebration". The experience turned out to be a shocking example of a gift "Floral Display" gone badly wrong ! This rubbish consisted of only the following:
2 Lillies
3 Iris's
A single "lonely" unknown Green/Yellow flower, and
A bit of GREENERY from some garden shrub.

Petals charged me $42.92 for this "scraggy" apology of a FLORAL GIFT BOUQUET.

The Gift Card of who sent it etc. was NEVER sent either ! So recipients didn't even know who the Flowers were for, or who even sent them !

Will never use them again ! Urge extreme caution in using this mob.
They pick a local florist mate to "actually do the JOB" !!! Who don't give a damn for the PETALS customer !!!!