PetCareRx Avis 351

The person on phone was excellent I ordered my supplies wrong on email order. Your customer service person was excellent and straighten it out right away, friendly, knowledgeable and fast. Thank you

I am a Plus member and very pleased with the service I receive from the Veterinarian program staff to placing orders. Everyone is so professional and friendly. I do refer people to try PetCareRx out.

Professional, courteous, &very helpful. FIRST CLASS !
Keep up the great work. GOD Bless !!!

Pamela was Awesome!!! She answered all my questions having my Account in front of her...As I explained I have been ordering cat food since the Pandemic and I have allways been impressed with the service provided as I live in CA and in 3 to 5 days my order is sitting on my front porch and I will add the local stores most of the time do not have any stock and the local prices are more than what you have charged me....Keep up the Great job you have been doing....

The CSR was very polite, professional, and easy to understand. She explained the answer to my question quickly and was very easy to work with.

I had an issue with an auto shipment. Without going into all the details, the customer service person I spoke with was extremely helpful and offered a very good resolution.
Thank you.

Natalia was extremely helpful and very calming. I appreciate her patience and understanding.

Efficient service, they contacted me when there was an issue and contacted my vet to sort things out. They got the order sorted out and on the way!

The woman who handled my call was amazing! And so very kind! She explained what I did wrong when I placed my order and showed me how to do it correctly. She was very upbeat and positive!

Will literally cheat you! They took it upon themselves (without approval) to ship a 6 month script of Nexgard. In doing so they INFLATED the cost by 26 1/2%….
pretty ballsy. If this is who NEXGARD chooses to conduct business with I will no longer purchase their script products. The consumer pays a price initially but the script manufacturer & in this case PetCareRX will pay the larger price of lost business. We have plenty of options!

I had made four purchases on 4 dates before Aug. 23. After dealing with a telephone employee and her espousing rules I had never heard, I stated I did not want to renew my membership. She immediately cancelled my membership, and I did not receive discount pricing on items I ordered. After calling two additional times to speak to a manager I finally was called back. I am still waiting on the refund.

I asked for a return phone call and got one immediately!! The rep that I spoke with was delightful and very helpful.

My call was returned quickly, representative trapped the problem right away, was polite and grateful for my call.
This company has never made a shipping mistake in several years, products are good, communication is good, packaging as well

Pamela was very professional, friendly, and helpful! Everything was taken care of for me in a very timely fashion!

I really appreciated my customer service representative. She was very professional and friendly.

Pamela went above and beyond creatively helping me to order my dear Tashi’s dog food which was on back order. I sincerely appreciate her TLC and being a longtime customer or PetCare RX!

Lovely, efficient and patient customer service!

Pamela provided exceptional service and completely addressed the issue. She was knowledgeable and very professional and a credit to the customer service field.

Pamela was so friendly yet professional and took care of my request very quickly. It's always a pleasure interacting with your customer service.