petvalu.ca Avis 

I always go to the pet value on upper wentworth. I would like to recommend Meggin. She is not only helpful, knowledgable nice friendly and very happy to see her every time I go into the store thank you for all your service. Pet value is very lucky to have an employee like you.

I rated 1 star. All their stores have friendly, knowledgeable, helpful people. BUT I have a complaint about the packaging of their Culinary Raw for dogs. It's supposed to be peel the top plastic layer off to open but most don't work and those that do don't open up far enough. I need to cut each one in half so end up with bloody scissors and hands to get the package open enough. And that's a lot of plastic too, other makes do not use as much plastic

Waterloo Store, Bridgeport Road at Weber Street location, where I have shopped for years and years. Went into the store yesterday, Sunday afternoon and the store had no other customers. I went there to purchase Cosmic Catnip which they carried for years and I always bought in bulk, but no longer carry it seems. In the past, I was always asked if I needed help but not this time. The young clerk was yakking on the phone the entire time I was there, even while I paying at the till for the replacement product, "Jump". Yak! Yak! Yak! I asked her if they no longer carried Cosmic Catnip, and without interrupting her phone call, she dismissively said "Just whatever is on the shelf." And she continued on with her call. Never shopping there again. This store in the past had the best staff, always wanting to help and chat about their products. But not anymore, obviously. Terrible experience and I won't be back even though I live next door to the plaza and have been shopping there for decades.

I usually go to the Etobicoke Pet Value on Queensway near Parklawn but now I go to the one in Port Credit. Olivia is super friendly, knowledgeable and helpful, I’m pretty picky and I find her suggestions just right for my and my pets needs. She has gone out of her way for me on a couple of occasions hunting down specific merch that was difficult to find, she has gone out of her way for me and I am so grateful!

On June 17th I bought science diet bag of cat food. The next day they posted the same bag was $15 off. I went to the Bradford store and asked nicely if they could refund me the differences. The lady I spoke to was quite rude and said “No, we don’t do that here! I don’t know why the other stores do”. I could see if it was $5 or under. But it was $15 discount on an already expensive product. I will never shop at a Pet Value again (especially Bradford location). I could see if it was a week or longer differences but it was a day! Not happy and you have lost my business going forward.

Online order supposedly ready for pick up; next day the store had no record of it and no stock of the items. So it's now up to me to chase a refund coz store staff weren't able to initiate a refund for unknown reasons.
Isn't it fraud to take a customer's money without the ability to provide the goods?

Returned a can of cat food because it looked off. Was given acan of same product and told that the formula might have changed . Returned three cans I had at home because they looked different. I was not given replacement because they said they told me the formula might have changed. Called customer service was initially told I should receive new product. Upon future interaction with customer service was told because I was told maybe the product was changed it was basically buyer beware. Further conversation revealed that they actually farmed the production to the usa. Iwould not have bought the product if they were upfront with me in the first place. Made cheaply same price to consumer.

I was in the Pet Value on Fairview St, Burlington, today getting some pet food. I asked about a cat tree because I wanted to buy it. There was no price I could see. I called for help three times, but the two staff members were having fun with a friend who was hanging around behind the counter, so there were three kids there. Finally, after calling three times, a staff member came over, wondering what I wanted. She could not find a price, nor could the other staff member. I said not bother if they can't find it. I was paying for the food when I saw the friend who was hanging around, smirking. I bet the owner would like to know he missed out on a good sale. I do not like having to deal with kids working when they have friends hanging out in the store.

I am very disappointed with my experience with Pet Valu.

My order #2352046399, placed on January 4, was lost. I want to clearly state that I have no complaints about the store staff — they only process completed orders and were not responsible for what happened afterward.

I also want to highlight a concerning practice that appears misleading: products are advertised at promotional prices, but after placing an order, such orders are not confirmed or simply disappear without clear explanation.

The main issue was customer support. Instead of resolving the problem professionally, representatives raised their voices and limited the solution to only two options — wait an undefined amount of time or request a refund. There was no real effort to investigate the issue or provide clear communication.

This situation was not my fault, yet it was handled in an unprofessional and disappointing manner. I expected a much higher level of customer service from a company of this size.

The Applewood location of PetValu is not only my preferezs local pet store - it is my goto for advice on my pzts. The staff are exceptional - knowledgeable, experienced in pet care - trustworthy. Their advice and support has helped save a few lives in my family. It does not get any bztter.

Do not like being treated like a thief. I probably won’t shop there again.

If I could give you no stars I would in stores they have buy 3 cat or dog toys and get two free NO were on the sign does it say you have to be a member to get this offer I left my idems at the counter and will not shop there again

high fish mortality rate , last 2 purchases 4 out of 7 died within 1 day . Most tanks have quarantine do not sell stickers on them . The ones that don't have murky looking water . I don't think tanks are given proper care and cleaning

Nice store, good products , good location

Too bad it looks like a garbage dump outside.
The front of the store is full of litter for several days now.
Why don't the staff clean it up ?
Not appealing to go in the store.
Location on Calgary trail near Whyte Ave

I opened a box of bulk cat food delivered from the Pet Valu warehouse, to find HUNDREDS of bugs in the box. I taped it shut right away to stop the bugs from infesting my home and their customer service wanted me to take pictures if the inside of the box - did they even read my comments? Clearly they didn’t care about my negative experience. I told them to have the box picked up as I was not going to reopen it and they could see for themselves the extent of the infestation. I also recommended they check the other boxes where this one was kept so they could do some damage control but that was the last (and only) time I heard from their customer service. Their customer service is very poor. After what I experienced when opening their box, they should not only refund my purchase but provide an apology for the disastrous shipment. I will likely never shop there again, after being their customer for over 20 years. Incredibly disappointing.

Ordered dog food and received tracking number (GLS). Details show delivery as Feb 21. Then updated to Feb 24. Later, on Feb 24, details state mechanical issues but no further updates since.
I contacted Petvalu to request a fund. They refuse to issue the refund until their carrier confirms they will return the item to Petvalu. This is an issue between Petvalu and the carrier (GLS) they elected to use. It is not a customer problem. Whether the item is returned to Petvalu - by their own carrier - should not impact the refund I am due for not receiving the item.
Would not recommend Petvalu

They advertise two day shipping on their website, and you have to pay $22 for it. In reality, it isn't two day shipping. You pay extra, but it takes two days to process the order on their end and can take up to six days for delivery. Never shopping at pet valu ever again!

While I have nothing against my neighbourhood store this is a one star review about their delivery service. Recently I have been bed ridden after surgery, I needed dog food so I put in a delivery order. 2 days ago. I called Customer 'Care' today and was informed that my order has still not left the warehouse. I have asked that the order be cancelled. Hopefully they are least know how to do this. Don't use their delivery service. Customer care is a joke.

Petvalu.ca ordering. 13 days from ordering until delivery (albeit over Christmas holidays). Still this is not competitive. When finally shipped it was delayed a further 2 days for reasons unknown. My inquiry to petvalu was never even acknowledged. No notification that my order had been shipped. We will still shop at our local Pet Valu store when we are again well enough to get out but will never order online again. Another company will get out money.

I’m very disappointed with the delivery service. Despite clearly explaining that I was sick and unable to go downstairs, and specifically requesting the carrier to bring the litter boxes to my front door, they left two extremely heavy litter boxes in the lobby. I had to drag them upstairs myself, which was a struggle given my condition. This lack of consideration is unacceptable.