Ordered a Donald Trump toy for a small dog. Arrived quickly and well packed, and true to description. Made of good, strong material and, while I expect it'll get shredded eventually, it's going t... Voir plus
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Lisez les avis des autres
Easy to purchase Beautiful selection of different breeds of dogs and colours. Arrived in under 2 weeks....very impressed with the tracker I could keep tabs on it's whereabouts. Arrived flat pack... Voir plus
I honestly don’t understand these positive reviews. I ordered the dog feeder the beginning of December and when it eventually came it was broken in two places and I had also paid extra for a name t... Voir plus
L'entreprise a répondu
My parcel was tracked and didn’t take long to arrive, hadn’t realised it was coming from China. Dog planter made very well, sturdy and painted nicely - it actually looks like my dog who sadly pass... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We believe that pets are natural friends of human! Every member of our team is a pet lover! Our flowerpots are famous for their high quality and unique styles! We create every item with great love and care, and we are honored to share them with you! We have made a lot of efforts for animal flowerpots and are still increasing the number of styles! We strive to help you find your favorite animal flowerpots and make your shopping happy!
Coordonnées de contact
Royaume-Uni
- service@petwithhome.com
- petwithhome.com
3,8
Bien
168 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Bought this for my sister in law’s…
Bought this for my sister in law’s birthday arrived early only thing I would would say it needed some glue to make it stay together also there was no message card inside so she didn’t know who it was from
13 avril 2024
Avis spontané
Great Planter and So Cute
Bought this planter for my mum - she absolutely loved it! So cute and great quality. They also had such a range of different breeds - I am thinking of getting one myself!
5 mars 2024
Avis spontané
French Bulldog planter
Lovely, bought it in memory of my French Bulldog who passed away last year.
7 mars 2024
Avis spontané
Arrived 2 dsys earlier than expected.
Arrived 2 dsys earlier than expected.
I was notified every step of the way.
Great service, and will definitely buy from Pets at Home again.
21 avril 2024
Avis spontané
Lovely gift and very good communication…
Lovely gift and very good communication from the seller about delivery
21 mars 2024
Avis spontané
Perfect gift
I recently purchased a garden planter for my neighbours birthday and she was absolutely thrilled. The quality is excellent and the customer service and delivery was first class. One very happy customer here. Thankyou.
15 mars 2024
Avis spontané
Fast delivery and easy to assemble
20 avril 2024
Avis spontané
The product looks like our dog however…
The product looks like our dog however it’s extremely flimsy and not fit for to plant anything in. I am now going to put in bin as don’t see to get refunds. Will never them again.
1 avril 2024
Avis spontané
Réponse de Petwithhome
Dear Elizabeth Campbell,
We are very sorry that you are disappointed with our product and we are deeply sorry for your dissatisfaction and experience. We always strive to provide high quality products and excellent service, but obviously in your case we did not meet your expectations.
Your feedback is very important to us and we will ensure that this issue is communicated to the relevant team and a thorough review is conducted to improve our product quality and customer service.
Your refund request will be processed immediately. We deeply regret the inconvenience this has caused you.
If you have any additional questions about our products or services or require further assistance, please feel free to contact us. We are here to support you and work hard to restore your trust and support.
My order arrived damaged
My order arrived damaged. It doesn’t fit together and I would be worried trying to force it. I paid extra for a name tag that comes separate with double sided sticky pads to apply it. The black was all scratched and one eye brow wasn’t attached at all.
I have emailed and asked for a refund. You keep telling me you’re sending me a replacement but it’s not what I asked for.
I live in Scotland and this would blow away within a day. I have been advised by your team to stick it together with glue or use it inside.
I’ve now asked 3 times for a refund and next step will be the bank.
Ps double sided sticky pads outside in the uk is not going to work.
11 avril 2024
Avis spontané
Réponse de Petwithhome
Dear Customer,
We are very sorry for the quality issues with the goods you received and understand your dissatisfaction and concerns about this. We deeply regret that your order did not meet your expected standards, which is inconsistent with our commitment to customer service and product quality.
We fully understand your expectation that the product will be in good condition and your request for a refund. We will provide you with a solution that satisfies you. At the same time, we will also conduct a comprehensive review of our product quality control processes to avoid similar problems from happening again.
In response to the problem you mentioned that the British double-sided adhesive pads are not applicable, we will upgrade our products.
If you need any further assistance or have additional questions, please feel free to contact us. We are here to support you and ensure your satisfaction.
Improved customer service
After being disappointed initially and giving an honest review the company got in touch and gave me a £5 refund and sent a new planter.
1 mars 2024
Avis spontané
Réponse de Petwithhome
Dear SHARON ALDRIDGE,
On behalf of the entire team, I sincerely apologize for your unpleasant experience. The situation you described far exceeded our expectations and we deeply regret that you did not receive a satisfactory product.
We will immediately review our product packaging and shipping processes and take necessary measures to resolve the issues you mentioned to ensure better product quality and more reliable delivery services for future orders.
At the same time, we sincerely invite you to contact our customer service team so that we can further understand your specific situation and provide you with appropriate compensation measures to make up for your inconvenience and disappointment.
Thank you again for your feedback, we will take it seriously and hope to have the opportunity to regain your trust and provide quality service.
Order with confidence.
Very pleased with my recent purchase, my first purchase was a spaniel planter and my second purchase a ginger cat planter.Will be sure to order again in the near future, they make excellent gifts too.
6 mars 2024
Avis spontané
Product was not as expected and I have…
Product was not as expected and I have been unable to obtain a return address for refund. Their policy states no quibble refund and no shipping costs. I was offered a £5.00 reduction and then an £8.00 reduction. Final offer was for a replacement product of my choice if I covered shipping costs. Despite numerous emails I have been unable to obtain a refund.
9 mars 2024
Avis spontané
Réponse de Petwithhome
Dear Customer,
We are very sorry that you experienced problems with our company and thank you for sharing your feedback with us about your experience. We sincerely understand your disappointment when your order does not meet your expectations and the difficulty you encounter in seeking refunds and returns.
I will immediately forward your question to our customer service team to ensure they get back to you as soon as possible. We are deeply sorry that you did not receive a satisfactory answer in your previous email, and we will make every effort to ensure that your problem is properly resolved and provide you with a satisfactory solution.
Thank you again for your feedback and patience, we are deeply sorry for the inconvenience and hope to win back your trust and support.
The planter was a gift for my partner…
The planter was a gift for my partner who absoloutly loved it. It resembles one of our own Dachshunds. We keep it indoors as we would hate it to get damaged in the weather.
7 mars 2024
Avis spontané
recommend
Great ,order 1 for myself when it came ordered my friennd one for her birthday, made great perfect,
Quick delivery
8 mars 2024
Avis spontané
Cockapoo Planter
Took a little longer to be delivered than expected but delighted with our planter, pack well & easy to assemble.
Our friends & family all commented on how cute it was.
Will be ordering some for Christmas presents.
20 mars 2024
Avis spontané
Terrible Customer Service
Terrible Customer Service. I ordered my planter as saw the 'no-quibble' returns policy. I was not happy with it, just wasn't what I expected. Can I return it without hassle.....can I heck. They want me to pay £15 to return it, when the post office tell me it will be £4.95 maximum.
I would not recommend this company to anyone, and suggest they take a long hard look at what they promise, and what they actually offer !
12 mars 2024
Avis spontané
This was bought for me as a Christmas present
This was bought for me as a Christmas present and was a complete surprise. It is absolutely perfect and took no time to put together. I have since bought one for my mum for Mother’s Day and she is very pleased with it too.
1 mars 2024
Avis spontané
Gift for dog lover and gardener
Wanted a gift for a friend who loves her dog and garden. Thought it would be a super gift and it was. I had the dog tag name made as well, which was the icing on the cake for her. It arrived, well packaged, and with in the delivery time given.
22 février 2024
Avis spontané
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