Ordered a Donald Trump toy for a small dog. Arrived quickly and well packed, and true to description. Made of good, strong material and, while I expect it'll get shredded eventually, it's going t... Voir plus
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Lisez les avis des autres
Easy to purchase Beautiful selection of different breeds of dogs and colours. Arrived in under 2 weeks....very impressed with the tracker I could keep tabs on it's whereabouts. Arrived flat pack... Voir plus
I honestly don’t understand these positive reviews. I ordered the dog feeder the beginning of December and when it eventually came it was broken in two places and I had also paid extra for a name t... Voir plus
L'entreprise a répondu
My parcel was tracked and didn’t take long to arrive, hadn’t realised it was coming from China. Dog planter made very well, sturdy and painted nicely - it actually looks like my dog who sadly pass... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We believe that pets are natural friends of human! Every member of our team is a pet lover! Our flowerpots are famous for their high quality and unique styles! We create every item with great love and care, and we are honored to share them with you! We have made a lot of efforts for animal flowerpots and are still increasing the number of styles! We strive to help you find your favorite animal flowerpots and make your shopping happy!
Coordonnées de contact
Royaume-Uni
- service@petwithhome.com
- petwithhome.com
3,8
Bien
168 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amazing product
Amazing product, I ordered the Border Collie and I love it, very well made and it looks amazing, I can't wait to get it planted up with summer flowering bulbs. Have shown it to friends and neighbours and all have given a very positive reaction to it. Can certainly recommend this product
1 mars 2024
Avis spontané
Promt service
Promt service. Brilliant product.
A little smaller than expected, but still beautiful. I bought mine for a friend's who recently lost their doggy. They put his ashes in the planter along with his collar.
9 janvier 2024
Avis spontané
Quick to fix delivery problems
I bought 3 of these for family gifts and when I received them one of the parts was broken. I was quickly shipped a replacement part which ended up being the wrong size.
The agents were very quick to respond and resolve the issue and we now have the replacement in hand. Great products and service
22 février 2024
Avis spontané
So i dont like the items received
So i dont like the items received, they are refusing to refund under their very own no quibble refund policy. Absolutely shocking company, have been trying for over a week to return items and get a refund !!
15 février 2024
Avis spontané
Réponse de Petwithhome
Dear Lesley Bourne,
We are very sorry that you are not satisfied with the item you received and deeply regret the distress caused. Your satisfaction is very important to us and we are willing to do our best to solve your problem and ensure that you are satisfied with our service.
Regarding the refund issue you mentioned, we will investigate it immediately and ensure that you get the rights you deserve in accordance with our refund policy. We will contact you as soon as possible and make every effort to resolve the problem to your satisfaction.
We're deeply sorry for your unpleasant experience and appreciate your feedback. We will take all necessary measures to ensure that your problem is resolved promptly and to avoid a similar situation from happening again.
If you require further assistance or have any other questions, please feel free to contact us. We will do our best to provide you with support and assistance.
Great novelty gifts
Absolutely love the two customised planters I ordered and received of our two Ruby King Charles Cavaliers.
I originally ordered a small and medium, but upgraded to two medium with no hassle. All changes to the design were completed very quickly and the team very helpful.
Very easy to put together, and they look great. Not sure how sturdy they will be outside in the wind, they might end up being inside planters.
Tracking was great to use and they arrived on day (came all the way from China, only to be left on our doorstep by Royal Mail ! Luckily we were on our way home).
For a novelty gift to cheer up a dog lover, these are great.
3 février 2024
Avis spontané
Nice planter
Nice planter, bought one as a gift for my mum, looks cute.
Was delivered on time before Christmas
20 décembre 2023
Avis spontané
Love my chow planter
31 janvier 2024
Avis spontané
Absolutely thrilled with the planter we…
Absolutely thrilled with the planter we brought our parents as a gift for Christmas! Well made and perfect size ! Highly recommend this company !
25 décembre 2023
Avis spontané
Would not even give it 1 star my…
Would not even give it 1 star my partner bought me a dog planter as a present when the planter arrived I was shocked with the poor quality of the item I email petwithhome on numerous occasions i ask for a refund because on the site it clearly states if not completely happy we will give you a full refund but that was not the case I first got offered £5 discount numerous times I refused then i emailed again and sent them a screenshot of there refund policy but then they offerd me £10 I rejected and said no I would like a full refund they then said it would cost me to much money to send it back even though it said free returns? On there site in the end I accepted because I was getting nowhere I feel robbed and upset by this company and I see from the other reviews a lot of customers have had the same problem ,would not recommend and tell people to stay clear of the poor quality rubbish playing on animal lovers purse strings also they should be investigated by Facebook who let's them advertise shoddy merchandise with false terms and conditions
28 octobre 2023
Avis spontané
Réponse de Petwithhome
Dear Chris ollier,
We are deeply sorry that you are disappointed with our products and services, and also apologize for the problems you encountered during communication with us. We sincerely understand your dissatisfaction and we are very sorry for the inconvenience caused to you.
First, please allow us to apologize to you as your experience fell far short of our expectations for customer service. We take your feedback seriously and have begun investigating and improving our refund process and the way we communicate with customers to ensure that similar issues do not occur in the future.
Regarding the full refund you mentioned, we understand that you are troubled by the express promises on the website. We will ensure that our refund policy is more clearly expressed and strengthen the training of employees to be more sensitive to customer needs. sex.
In order to resolve your current issue, we will immediately get in touch with the team associated with your order. We appreciate your patience and will remain in communication during this process to ensure the issue is resolved satisfactorily.
If you have any further questions or require further assistance, please feel free to let us know. We sincerely hope to regain your trust and improve your shopping experience.
Once again, we deeply apologize for the inconvenience caused to you.
Grey hound dog planter
Easy to purchase
Beautiful selection of different breeds of dogs and colours.
Arrived in under 2 weeks....very impressed with the tracker I could keep tabs on it's whereabouts.
Arrived flat packed...easy to put together....does unfortunately keep falling apart and we've had to buy some extra strength super glue to glue it together.
But overall it's beautiful
23 janvier 2024
Avis spontané
Good solid product
Was delivered in time for Christmas. Sizing quite small, so I'd recommend the largest one, but easy to put together & does what it says on the tin.
Not amazing quality, but for the cheap price you wouldn't expect it to be.
18 décembre 2023
Avis spontané
Fantastic
Fantastic, lifelike, was bought for a Xmas present, my dad was over the moon with it. Great service
23 janvier 2024
Avis spontané
Good quality product and fast delivery
Good quality product and fast delivery. Recommend
18 décembre 2023
Avis spontané
Puggy Planter
I was bought one of these from my dog loving boss so then bought one for my dog loving friend.
It went down a storm. So cute and I love that they can be personalised.great gift idea.
Arrived within a couple of weeks in time for Christmas
27 novembre 2023
Avis spontané
I bought a Bernese planter for my Nan…
I bought a Bernese planter for my Nan for Christmas, I was very hesitant after I saw it was coming from China after I placed my order. Luckily it come in time and was as expected. I went for the medium size and it could fit a small plant in. I would buy another. The material is lightweight and easy to put together, not sure how long it would last outside.
9 décembre 2023
Avis spontané
Awful quality
Took over three weeks to be delivered. It’s such poor quality that I couldn’t give it as a gift anyway. It would blow away in the wind so it’s essentially pointless. 5 requests for a refund despite saying they have a ‘money back guarantee’. First offered £5 compensation, then £10, then £12 and have now ignored. They delete all reviews given under 4 stars on their site.
4 janvier 2024
Avis spontané
A+ All the way.
Item was great, good quality fast delivery. Highly recommended. Vast choices.
17 décembre 2023
Avis spontané
Good item
The item arrived quickly and in good condition. It was a Christmas gift and my friend was happy so I'm happy. Thank you
1 décembre 2023
Avis spontané
Bought as a gift for Xmas for my mum…
Bought as a gift for Xmas for my mum she absolutely loved it
15 décembre 2023
Avis spontané
I am STILL waiting on my order placed…
I am STILL waiting on my order placed 09/12/23, after my first review they finally contacted me to arrange another delivery but they’ve since ignored me, they want me to remove my review but that will not happen, bunch of thieves, unprofessional, ignorant & just downright rude, I want my order or a refund
DO NOT ORDER FROM THIS SCAM COMPANY
12 janvier 2024
Avis spontané
Réponse de Petwithhome
Dear Kelly Lane,
We are deeply sorry that you had such a bad shopping experience in our store and caused you such a long wait and unpleasantness. We understand your frustration and are deeply sorry for the issues this has caused.
First of all, please accept our sincerest apologies. We understand your concerns about your order not arriving on time and are disappointed with the way we handled it. We will work immediately to resolve your order and ensure you receive your items as quickly as possible.
We are deeply sorry about our communication issues. We will provide further training to our customer service team to increase their professionalism and sensitivity to customer needs.
Regarding your comments, we understand your point of view, but at the same time we will continue to work hard to improve to ensure customer satisfaction. We hope to bring you a better service experience.
To make up for the inconvenience, we will ensure that issues with your order are resolved promptly and provide appropriate compensation.
If you have any further questions or require further assistance, please feel free to let us know. We sincerely hope to regain your trust and improve your shopping experience.
Once again, we deeply apologize for the inconvenience caused to you.
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