Pacific Gas and Electric Avis 

PGE has always for me been great when you need them to come out and check on a gas leak or relight a pilot. My complaint is with their updated website. I have two accounts and for both I had them scheduled but one never went through and I receive a threatening notice of having my gas and electric shut off. Turns out when their IT people updated their website they inadvertently added another payment account besides my checking account. Apparently that other mysterious account had insufficient funds so my schedule payment was refused. How that payment account ever got associated with my payment account, I'll never know but I deleted it and have gone back to paper bills for now. Perhaps in six months I will again sign up electronically but for now I don't trust PGE's new payment system.

they came and chopped down a redwood tree without mentioning it and left all the pieces of the trunk there like what the hell shouldn’t I be reimbursed for this? That’s an expensive tree and a big mess to clean up

My power was shut off last week. There is a heat wave and all my food has gone rotten. Pge will not turn on for the heatwave. I have two young children. I am working with Dollar Energy but I was just told that would not be enough to turn my power on. LIHEAP has never responded to me over the years, I have tried numerous times.
I HAVE to pay the entire amount of $2,090.00 to turn my service on.

That is more than my rent! I am a single mom with 2 children trying to survive while greedy corporate stuffs their pockets with record profits????

HOW IS THIS OK?!!
I get $800 cash aid month at the moment, I am unemployed, and on EBT. It still doesn't matter, they want the whole amount. So I am expected to live without electricity for literally months while I save up to pay the whole bill.
I contacted the CEO of PGE, Governor Newsom's office, my state senator, my state councilman, my county representative and my city council rep. NO ONE BOTHERED TO REDPOND. TRULY DESPICABLE.
THIS IS NOT RIGHT, PUNISHED FOR BEING LOW INCOME.

Another website 'upgrade' fiasco, AGAIN. You'd think with the amount of money PG&E gets from the rate-payers that it could afford competent programers. Still waiting for my online account to actually function.

Several years ago I asked for coverage during power outages so I might remain at home: nebulizer, suction, oxygen concentrator, and a psi50 humidifier. I was matched with a group and received a battery to keep me safe during an outage. Each and every time PG&E sends out information, I get my hopes up. Twice I even managed to speak to someone in an ADA facility: both times completed a long application. Finally, I was told there have not been back up batteries in over a decade, or before California added close to two million customers to Medicaid. Today I tried PG&E
Site as listed & read THE SITE NO LONGER ACCEPTS APPLICATIONS. I end up in the hospital for days for power outages, or sleep on a couch of a friend with electricity. Please REMOVE DESCRIPTIONS OF PG&E programs that have not existed for a decade.

Meanwhile, the week I was in Seattle WA for cancer care, PG&E switched my gas service claiming I signed a wish to transfer in person: I was out of the state & my home remained empty! When I came across “confirmation” I did write PG&E to alert the company to CLEAR FRAUD. I believe PG&E should confirm any changes with the customer. PG&E could have checked my useage during the week “I was visited” and without nighttime medical machines my usage is HALF: suspicious. All the pretty commercials “not paid for with PG&E customer money” & suggests the funding no matter origins would be better spent helping customers depending on electricity to breath! Let newspaper reporters tell Californians about underground utilities!

The website doesn't work correctly (says clear cache and I have numerous times), there also is no option to make a payment arrangement after being told I am eligible to do so after paying 800+ dollars after a death of a family member who was on medical baseline (which i was also told by pge that the doctore didnt do their job correctly when filling out the paperwork). After all this I was encouraged to try LIHEAP and was denied assistance when I was eligible (I'm on SNAP).
Your company needs to actually help its customer's instead of drain their pockets with no solution unless your Ill or have children. Its discrimination. If only pge wasn't the only company that offered power pretty much, because honestly I would never use them again. Entire companies business ethics and morals---> zero to none

PG&E is a terrible company. They create errors within their own system, and then waste your time trying to get them fixed. HOURS of my time stolen by this company!!!

Called to get final bill and then paid it. Moved to new house also on PGE gave the address when i canceled service to start new service. Then it turns out that i owed more money. and instead of calling or email or writing me PGE sent straight to collections. 50 years i've been with PGE not late one time, and they wreck my credit. took it from a perfect 850 to 780. I hope PGE's ceo houses burns down

PG&E overcharge you & terrible contract …
• PG&E switch my gas service to another nature gas company, and charged me 5 times (5x) of normal charge, on my Feb, 25 bill.
• I trust PG&E, but they are not trustworthy. PG&E use 3rd party gas, & 4th party verification on phone talk (no signature) as contract. Can phone talk be legal contract? I don’t think so. I like to sue them.
• The 3rd party has a bad phone connection, and lots of unhappy customers. That will ruin PG&E’s reputation. Can not believe PG&E allow this parasite to exist.
• This 3rd company voice contract with me for three months. When I cancelled, this 3rd gas company want to keep sucking my blood for another 60 days (on email)!

David L, 408-627-2334

Sending checks to pay the PG&E bill as usual, only to have balance due and missed payments, 'calls concerning your account' that always take a accusatory theme, etc. Turns out PG&E still wanted their already paid bill paid again and added a fee for the trouble. Seems only older folk are affected by this issue.

They raise the prices whenever suit them to failed upkeep of powerlines. Yet, they want us go solar power. They expect everyone to leave their gate open and dogs kept inside not knowing when they show up. Also miss your doctor's appointments waiting on them to connect their "smart switch" and do their inspection making sure everything is working properly. They should be able to call and make a schedule so you can schedule the day you are available. They demand so much from you but yet they don't schedule an appointment with you. This is unprofessional and disrespectful toward my time. Just because they are the only electric power in this area.

I have 6 body replacements parts and severe medical needs but pge wants more verification yearly!!!! It isn't going to change, they are prejudice against ADA suffers. My status always revoked like I got well!! Hate them!!!!

I had the best experience needing a service appointment because my pilot light went out. It's a free service. Apparently they usually can do it same day, but I didn't know mine was out until 7:15 pm. I called the automated line for next day and the window was 8am-8pm. Yikes! I went to work hoping they would send a message when they were on their way. Sure enough! Mike called about 2 hours before he could be there just to let me know. He called again to say he was about 25 minutes away. EXCELLENT SERVICE! He came to the house and stayed long enough to inspect the water heater and make sure it stayed lit. Far better experience than I expected. Thank you so much for the communication.

What a crappy service the guys they send out are just regular guys who don't know nothing but own a PG&e truck he said the igniter switch is not getting a spark so he can't find out what the problem is because he can't get a spark I told him the last time the water heater wasn't working the guy who had a pg@e shirt on changed the igniter switch he said he doesn't do that to call a plumber garbage service you pay money for electric and gas but if you miss a payment they turn everything off so now I don't have hot water thanks pg@e for nothing I'll just call a plumber for all my gas and electric problems from now on SMH

I signed up for solar on Feb 7,2023 before the change went into affect but PGE claims I signed up after it went into affect and that they cant change it in their computer

Disgusting company. Does everything it can not to speak to customers.

They are the most corrupt company out there. Paying off Newsome and CPUC to rip off the hard working people in CA. They all need to be in jail for what they are doing

PG&E may be a problem as a Corporation, especially at the corporate office. However there are individual employees in the field, that do their best. The one I want to mention is Stanislaus Wiecek. I happened to be on my property today, when Stanislaus was conducting a safety and compliance of PG&E installations on my property. Inadvertently there were some reflectors on the PG&E pole that he wrote up. I promptly went and removed the reflectors. He rescinded the violation and made sure everything was right at the corporate office. I asked a few questions, and he took the time to answer them. These questions included a fairly complex overhead wire situation. It also included the potential problem with one of the telephone poles. H patiently explain the things I should look out for, in order to keep safe environment because a lot of the buildings on my property or very old, as well as the transmission lines. All in all it was very educational, I appreciate the fact he spent the time to educate a valued customer.

When PG&E needs to check meters. They should call ahead or send some kind of notification. I’m going to open doors for unexpected people especially with so many scammy people. I’m sure they should be keeping logs of they need the residents to let them in to check. Don’t waste our time, and you expecting we are all home waiting for you to come by the check our meters is ridiculous. You should really rework your workflow. And if you ring the doorbell once and no one answers . Leave the tag. Don’t go around making unecesaary phone calls.

Most convoluted phone menu and service ever, it should be called how to make customer service as complicated and difficult as possible. PG&E customers pay almost double of most other gas and electric Co. in other states. PG&E is the WORST most mismanaged utility co. in the nation.