PHC Parts - Bristol Avis 36

Helpful patient fast efficient 100% service. Dean was above and beyond!! Credit to company.

Firstly I have given two stars for the positive things they have done. I would like to give no stars for the negative thats been done which outway the positives. Grab a drink and sit down...

1 ☆ - Ordered a boiler came opened. Only found out upon collection. After wrangling and trying to sort it at last minute. Got another boiler. Thank you.
Order a complete Air conditioning unit. Quoted a price. After trying to confirm it was correct and being told it was. I put a quote to the the customer. Who accepted. Was then informed the price was incorrect. They DID the honourable thing and kept it at the price quoted. Again, Thank you.

2 ☆ - For the efforts of one maybe two individuals who went out of their way to resolve the issues

Now the comedy of errors, and no you cant nake it up. Order Air con equipment 5 days before fitting. Only a few things turned up. Friday morning. Still missing major parts. Was told they would be here by close of play. Nope they were not. Told they will be here Saturday. Again, nope they had not arrived. Now missed two other jobs that were booked in. One was for another installation of Air Con (definitely would not recommend PHC parts to supply them A/C).
Now told it will be in on Monday. Lets wait and see.
Another three customers, I have to let down on Monday. Lets wait and see.

My customer is really upset, which I dont blame him.

The most shocking part of this is....

Daikin (the supplier to PHC), shares a space in PHC parts building.
Daikin's warehouse is only 2 hours drive away. From each other, and the urgency and importance is not either ones key concern.
It appears that PHC parts do not want to upset Daikin and Daikin don't feel it is urgent to support PHC parts.

Would I recommend either as suppliers?
NO. Especially when they have so many competitors around.
Recommend the staff? PHC, yes, definitely.

Fast delivery, saved me time and money, as I was able to continue working while waiting for the part.
Will definitely use again.

Fantastic sevice as always, Scott was very helpful to assist.

Great customer service & knowledge always received from Scott @ PHC.
The delivery service is 2nd to none.
Big range of parts stocked & readily available.

Bristol & Gloucester Heating Ltd

Scott provides fantastic support on spares I need and always gets them sent out swiftly. Such a great service.

Swindon PHC- Jordan is the best tech sales advisor I’ve come across in the industry. Always pleasant and helpful.

Swindon Great service every time use them regularly

Always really helpful, very knowledgeable and hold a huge range of parts. Also that ginger guy on the counter is hot AF.

First class service from PHC Parts / Firebox stoves. Great customer service and next day delivery delivery at a competitive price. If you need a part for your stove or other , I would look no further. Thanks you guys

Our chimney sweep recommended replacing a broken part on our woodstove. It was quick & easy to find and order the part, the price was fair, and it arrived the next day.

Delivery issues knocked that 5th * off though:
- Delivery cost is not shown until the last stage of the checkout
- Only next-day delivery is available. I would prefer a choice to pay less for slower delivery, like other suppliers do.
- I didn't receive any dispatch/delivery notification, so when I tried to pick it up at the post office, they didn't know which courier's pile to look it and they couldn't find it. I had to phone PHC, however they answered quickly, confirmed it had been delievered, and told be the courier.

We ordered two pairs of Helly Hansen Chelsea trousers in black (C50 and C48). Instead, we received one navy C50 and one black C52. The packaging didn’t match the contents, and we were charged £7.50 for delivery. We've contacted the company for an exchange but haven't heard back. For £177.02, we expected better service. Order #979830. Will update this 1-star review once the issue is resolved.

Very knowledgable and helpful when I phoned the Bristol unit. Very quick dispatch. I recommend.

Great service. Knowledgable staff, Scott was a great help and they even offer a scooter delivery service so we had our boiler part out within half an hour.

Very helpful staff and good customer service

Big shout out to Andy at the Bristol branch, needed a new heat exchanger urgently after returning from hols to a split boiler!
Very helpful and fair with the price, after driving to Bristol from Swindon it was great to see well stocked and presented unit and of course the right part.
Thanks again Andy
John
Heating on and working happy wife now😁

Fantastic service, friendly staff and always great stock availability same day ,
I’d highly recommend PHC Bristol ,
CKB PLUMBING AND HEATING Ltd

Great customer service at the st werburghs branch, always helpful and friendly staff and also have everything in stock if not guaranteed next day early morning. cannot ask for more

L W Gas Limited have been using PHC in Millbrook, Southampton as a company since they took over Total Boiler Spares at the beginning of 2023. The staff are always very helpful, especially Stewart who's customer service skills/product knowledge is second to none and he is an absolute credit to this company.

Great customer service at the hengrove branch, always helpful and have everything in stock if not guaranteed next day, cannot ask for more