Phoenix Life Avis 

Time to resolve release of pension.
Approx 4 months

Waited over 3 weeks at the time of review for my pension with no sign of money being paid.
Call wait time over 20 minutes most days then cut off.
No way to treat a sick retired civil servant
Put your money safely elsewhere.

I found the person I spoke to friendly and helpful

My request to amend my bank details was dealt with both swiftly and politely. Compared to other organisations, who were painstakingly slow in dealing with this matter!, I was pleasantly surprised by your efficiency.

How about simply answering my queries!!!!!!

Great and friendly staff.

Good interaction with call handler.
Informed me of what I needed to know. Quick and easy.

I need to release my.pension, a month later i have not received documents you said you needed me to complete to verify that I am who I say I am .I now need to make contact again or fly to the uk to meet face to face [ if thats possible ] and show proof life . I have no idea how completing some documents couriering back to you proves my identity and existence

Throughout the withdrawals process the advice I was given was delivered with understanding & in a supportive manner. I would highly recommend Phoenix Life if required.

Today I have had a call from Phoenix Lufe in response to my review
The handler was very sorry and is trying to resolve my problem
Excellent

I got sent the wrong document I asked for and it related to another person.

Person that answered admitted they were new to the company, however they informed me that they couldn't locate my Plan, and then did but continued to tell me that it wasn't mine, as it was in a someone else's account! Scary stuff. Also sent an email informing them of this and have received no response at all. Must admit, company is not installing any confidence with my money.

Good honest information

Each time i have phoned your company the person taking the call has been very helpful and polite.which makes it a lot easier to sort out any enquiries that i have.

the staff phoned when they said they would and we're very knowledgeable about the products thank u for all your help

Very professional service. Staff were very knowledgeable. I was informed and updated of each step. Would recommend

communication and the girls were really helpful anytime we were communicating with them.

Way too long to reply. To many teams dealing with two policies.

Trying to get my pension took nearly 4 months after sending the wrong paperwork to me I spent nearly £50 on 1st class recorded delivery sending forms to my old factory who I haven't worked for over 20 years

It has taken months and months and months I still haven't received my money yet the value on my pension has fallen in value during this long process I feel I was coerced into using hub financial as the agent to get my money out as I was offered a "Hobsons Choice" either use them of face even a longer waiting time.