Phone.com Avis 

Horrible Sales Agent. She didn't even want to answer legitimate questions about me starting service with them. She just cut me off in chat and routed me to their AI bot. She was identified as "Rosalind W." They should get some more helpful agents.

It was great working with Pablo Velasco. He’s extremely knowledgeable, answered all of my many questions, and helped resolve every issue I had. Honestly, if it weren’t for him, I would have switched to a more competitive provider. Thank you again, Pablo, for all your help yesterday!

Jason went above and beyond a "normal call-in" for information on signing up!

Very friendly, helpful & efficient - very glad I got him!

Terrible app and even worse customer service. Not a deal if service doesn't work properly and you need spend hours with tech support every time you have an issue. As soon as my busy season is over I will be looking for an alternative and suggest you do to!

Jason was very courteous and patient. Great experience!

Jason was awesome! Answered all my questions! Thanks again!

Jason was very patient with all my questions and very knowledgeable regarding phone.com products and services. He was quick to address any concerns and eager to assist in each area I inquired about. Very satisfied!

Cody was extremely pleasant and helpful and knowledgeable. Congratulations on having such a caring team member in your organization.

I had the absolute pleasure of being assisted by Roslind, and I must say she went above and beyond! She took the time to clearly walk me through every step of the setup process, showing incredible patience and professionalism throughout. I truly felt welcomed into the Phone.com family — something that’s rare these days.

It was refreshing to speak with a real, caring human who genuinely enjoys helping others rather than an automated bot. Roslind’s warmth, expertise, and attention to detail made the entire experience seamless.

Thank you, Roslind, for setting the tone for what great customer service should feel like!

— Joy Frazier, Keis To Joi Inc.

The uniqueness of the product in such a way as a vanity of some sort
Very savvy new way of inbound calling.

I had the pleasure of working with Jason Cruz, an account executive at Phone.com, and I couldn’t be more satisfied with the experience. From the start, Jason took the time to understand my business needs by asking thoughtful questions—not just about my current setup, but also about potential growth and future requirements. His consultative approach made it clear he was focused on finding the right solution rather than upselling unnecessary features.
Thanks to his insight, I received exactly what I needed without being pressured into endless upgrades. Jason’s professionalism and genuine interest in helping my business succeed earned my trust, and I feel confident relying on Phone.com for my business phone services moving forward.
Highly recommended.

Jason was really helpful. He answered all my questions and explained the services offered in detail and was very patient throughout the entire process.

The service works, but the UI is OK, not terrible and not great. The two BIG negatives are, (1) every call I made showed up on the receiving phone as "SCAM Likely", and (2) they make it hard for you to cancel, there are no buttons or instruction in the app. When you search support, it does tell you you have to call a toll-free number "so they can confirm it's you" (give me a break). The lady on the phone was nice and polite, but the fact that you have to do this is not great.

Jason was outstanding. He worked diligently to find functional yet cost-effective solution for our non-profit phone number. Also, we wanted our name in the number, and he found a great option. Thank you, Jason, for superior customer service.

The customer representative was knowledgeable and pleasant.

Rosalind is great, always there to help with any questions or ordering I need.

Jason was really helpful with everything i needed, he answered all my questions, was really patience when i needed extra time to proceed. it ended up being a long call to set up my account and everything but i actually enjoyed the process of since he was really good with everything. He needs a raise! customer service like him is what every company needs!

Cody was very helpful in making our plan more efficient. If you have any concerns, schedule an appointment with an AE — they’ll ensure everything works smoothly.

I wanted to share how happy I am with my experience working with Phone.com. My representative, Caleb, was incredibly helpful and patient—he went above and beyond to ensure I received everything I needed and fully understood the details of how my new phone system works.
I truly appreciate the level of support and professionalism he provided throughout the process.