After an initial blip, when I saw that my order had not been dispatched after several days I contacted Phone Enterprise who promptly dispatched it via DHL Express. There were some delivery issues... Voir plus
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Lisez les avis des autres
Terrible service, told 1 to 3 day delivery. Ended up canceling order on 8th day, they ignore emails. Would not deal with this company ever again! Had to use Klarna C.Services to actually cancel the or... Voir plus
Ordered a Samsung S8 phone [in "Pristine" condition] for the wife at lunchtime on 11th October - delivered lunchtime 14th October. Simply superb service that outpaced the notifications. The phone... Voir plus
I have purchased 2 Samsung S10s over the past 6months - Selected "excellent condition" and they certainly are, they are pristine as if straight out of the box so definitely keep using them. It arrive... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We provide our customers with fully tested, value for money refurbished mobile phones with 6 month warranty.
Coordonnées de contact
4,0
Bien
374 avis
Demande des avis aux clients
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They took the money but said payment…
They took the money but said payment failed sent me no email or nothing?? I went on the online chat and they are telling me they can’t assist further- SCAM DO NOT ORDER
2 janvier 2025
Avis spontané
Réponse de Phone Enterprise
Thank you for reaching out, and I sincerely apologize for any confusion or inconvenience caused.
From your message, it seems there may have been an issue with the payment process. To assist you further, could you please provide the following details?
1. The email address used for the order.
2. The date and approximate time of the transaction.
3. Any transaction ID or confirmation from your bank (if available).
Sometimes, payments are flagged as “failed” due to system delays or verification processes, even though the charge may appear as pending on your account. Rest assured, if payment was received but the order was not processed, we will resolve this promptly.
Please reply with the requested information, and we’ll investigate this matter immediately.
Great service from these
Great service from these. Ordered an iPhone 13 came next day
23 septembre 2024
Good company
Good company , Bought my second phone 13 pro from them for my son and no issues with any of the phones for many months now. Definitely will come back next time for my upgrade.
19 septembre 2024
Avis spontané
Feedback and service delivery…
Feedback and service delivery satisfactory.
Phone came without a pin to open the sim pot.
2 septembre 2024
Reliable and Trust Worthy
I ordered two iPhone 12s from Phone Enterprise, and they arrived quickly and in excellent condition. The whole process was hassle-free, and the phones are working perfectly. I'm very pleased with their service and will definitely shop here again.
5 février 2024
Best Place to Buy iPhones
Purchased an iPhone 13 and two iPhone 11s from Phone Enterprise, and I couldn't be more satisfied. The phones are high-quality, and the service was exceptional. They truly care about their customers. Highly recommend for everyone looking for reliable phones!
6 août 2024
Avis spontané
I’m still waiting to receive my order…
I’m still waiting to receive my order and I’m being bombarded with emails to write a review about the company and product
19 août 2024
Réponse de Phone Enterprise
Dear Frank,
Thank you for reaching out to us. I sincerely apologize for the delay in receiving your iPhone 11. I understand how frustrating this must be, especially with the expected delivery time being 1-3 days.
Upon reviewing your order, I found that it was placed on a Saturday. Please note that we only ship orders on the following business day, which in this case was Monday. Rest assured, your order is on its way, and I’m monitoring it to ensure it arrives as soon as possible.
If you have any further questions or concerns, please don’t hesitate to contact me.
Thank you for your patience and understanding.
Best regards,
MPE
You advertised your phone as unlocked…
You advertised your phone as unlocked mobile, took £179 when it comes it is locked and you made my son cried the whole night you disappointed him he contacted you to unlock it you told him it will take a couple of days. You don’t have any ideas for how long he waited to get this phone and it came, well disappointment .
Put yourself in this situation.
19 août 2024
Réponse de Phone Enterprise
I want to start by expressing my deepest apologies for the distress and disappointment caused by the locked iPhone you received. I can only imagine how difficult this has been, especially for your son, who had been eagerly waiting for his new phone. The experience you described is certainly not what we want any of our customers to go through.
We advertised the phone as unlocked, and it’s clear we fell short of that promise. I sincerely apologize for this oversight. We are currently working to resolve this issue as quickly as possible and will ensure that your phone is unlocked without further delay. I understand how important this is to you and your son, and I’m personally committed to making it right.
In the meantime, if there’s anything else I can do to assist you or make up for this inconvenience, please let me know. Your satisfaction is our priority, and I want to make sure we turn this situation around.
Again, I’m truly sorry for the disappointment and frustration this has caused. Thank you for bringing this to our attention and for your understanding as we work to resolve it.
Best regards,
MPE
Top-Quality Phones and Great Service
Phone Enterprise has been fantastic! Their phones are top-notch, and the service is outstanding. I'm thrilled with my purchase and highly recommend them.
4 août 2024
Had an excellent experience with these…
Had an excellent experience with these guys very helpful and excellent service would definitely recommend
26 juillet 2024
Avis spontané
The guy was on the ball with delivery…
The guy was on the ball with delivery package ect and also helped when there was a problem did have to send one fone back tho but he sent one straight bk out so that was gd did have to wait bit longer for another one I ordered on one of the fone volume button down don’t work and both charges broke first day used them other than that the man was really helpful and did he best and was gd in the end
1 août 2024
Réponse de Phone Enterprise
Dear Khelaf,
Thank you so much for your kind words! We are delighted to hear that you found our service good and professional. Your feedback means a lot to us and motivates our team to continue providing excellent service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
Top Notch iPhone 13
Phone Enterprise has been fantastic! Their phones are top-notch, and the service is outstanding. Im thrilled with my purchase and highly recommend them.
21 juillet 2024
Réponse de Phone Enterprise
Dear Kurt,
Thank you so much for your kind words! We are delighted to hear that you found our service good and professional. Your feedback means a lot to us and motivates our team to continue providing excellent service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
Non existent customer service
The charger sent with the phone doesn’t work. The phone still had pictures of the previous user. I’ve asked for a new charger and I’m still waiting for a response of their customer support and it has been a month.
12 juillet 2024
Réponse de Phone Enterprise
Dear Gabriel
We are truly sorry to hear about the issues you’ve experienced with your recent purchase. We understand how frustrating it can be to receive a product that doesn't meet your expectations, and we apologize for any inconvenience this has caused.
Regarding the non-functional charger and the previous user’s photos, we take these matters very seriously. This is not the standard we strive for, and we are currently reviewing our quality control processes to ensure this does not happen again.
Even though the cables are provided for free with the phones, we want to make sure you have a fully functional product. We will immediately send you a new charger. Please reach out to us directly at sales@phoneenterprise.co.uk so we can confirm your shipping details and provide you with any additional assistance you may need. As a gesture of goodwill, we would also like to offer you a discount on your next purchase.
Thank you for bringing this to our attention. We appreciate your patience and hope to have the opportunity to make this right.
Best regards,
Mobile Phone Enterprise Team
Wouldn’t shop here again terrible…
Wouldn’t shop here again terrible customer service online chat team telling people wrong information , no where to complain and they don’t even answer the phone when you call them people stay away this business is TERRIBLE!!!
11 juillet 2024
Avis spontané
Great service and the delivery was on…
Great service and the delivery was on time very satisfied ☺️ thank u
21 juin 2024
Thank you so much
Thank you so much. I received my phone that is brilliant good condition and price is very reasonable as you compare with others....
6 avril 2024
Avis spontané
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