Plymouth Heating Solutions Ltd Avis 

PHS were probably the most professional and helpful installers we have ever met. We had a new heat pump plus additional radiators and piping.
Their care and attention to detail and their efforts to meet our requirements and our preferences were great. They were thorough in planning the work and quick, yet careful and tidy, in its execution.
We were very pleased with PHS and have no hesitation at all in recommending them.

We felt positive from the initial survey through to the hear pump being installed!They went through everything carefully and in a way we understood.They listened to our ideas about where the heat pump,pipes etc could go so there were no surprises when the system was installed
The installation went really well with minimum disruption.They were friendly,helpful and professional throughout.

We had an airsource heat pump installed by Plymouth Heating solutions following an energy assessment of the house. The process was explained well and happened efficiently. The installers were tidy, punctual ,polite and responsive to some of the queries we had learning to use the system. The ASHP works well and gives us a great environment to live in. There was quite a bit of paperwork to read!

We were lucky enough to move into an individual new build property just over four years ago, everything is fantastic and we were most pleased with the quality that the small local builder had achieved. However, if there was one thing that they could have done better, that would have been to have fitted a heat pump instead of an LPG tank and gas boiler.

Through the last couple of years we have had a few false starts trying to arrange a heat pump upgrade. Every sizable investment needs its due diligence of course, but picking an installer is quite challenging. We found that they fell into two broad camps, the large national groups such as British Gas and Octopus or the more local small artisanal installer. We soon learnt that any of the big boys would quickly give us a quote online but whilst that quote would be very competitive after the BUS grant, their installation was very prescriptive and to a formula to achieve that keen price. To maintain that competitive edge, the simplest and quickest route to installation would be adopted, often with pipes and cables run externally and internally over walls, sometimes from ground level to gutter height. With a nice crisp modern house, the last thing we wanted was this retrofit jumble defacing the building, in our opinion the Heat Pump install needed to look as if it had been there since the house was built.

Employing a smaller organisation has its risks, are they any good, will they go bust, if they have a good reputation then they are booked up for the next three years and so on. It was by accident that we found Plymouth Heating Solutions and from the start they were happy to entertain our exacting standards and specific requirements without running a mile. Frankly I’m impressed that they stayed the course as we must have been quite challenging! But I’m glad they did as the outcome was exactly as required and I would truly give them the title of Artisans.

I wholeheartedly echo all of the positive points of other reviewers, PHS’ work was always neat and tidy, they were always on time, the handover pack is a very nice addition to the install but most importantly, we have ended up with exactly what we wanted, an installation that looks like it has always been there since the house was built. I would have no hesitation in engaging PHS again nor recommending them to family and friends. Thank you Ross and Simon for your hard work and diligence, you deserve every success.

Simon and Ross upgraded our existing heating system, installing an air source heat pump, hot water cylinder, and some new radiators. Everything about their work inspires confidence. Always friendly and courteous, they took time to listen to our questions and preferences, as well as explaining a lot about what they were doing. Their work is very tidy, and they put a lot of thought into fitting the cylinder into the awkward corner which suited us best. At handover they gave us electronic and hard copies of all paperwork, careful demonstrations of the controls, plus a list of potential teething troubles to look out for. When one of those did crop up they came out immediately to rectify the problem. We're very satisfied – highly recommended.

It is a real pleasure to write a review for Simon and Ross, whose professionalism, dependability and so obviously genuine desire and commitment to do the best for us stands out among the many traders we have dealt with.

The first thing that stood out for my wife and I was the promptness, clarity and extreme helpfulness of their communications. We were deliberating over which heat pump to use, where to locate it and where to fit the associated pipe work and hot water tank. One such email came complete with bespoke explanatory sketches/diagrams prepared for us by Simon. He prepared and sent us another while he was supposed to be on leave!

Space is at a premium in our house, so the water tank, with its controls and pipework, needed to be fitted into what was our airing cupboard. Ross sourced a slimline cistern tank and one or other of them visited our house several times to recheck the cupboard dimensions, as it was going to be a very tight squeeze.

When the 3-day installation period came, we made ourselves scarce during the daytime but returned in the evenings to cook and to sleep. This worked well for us and the degree of disruption was markedly less that we had anticipated. They had told us they'd have to take up the landing carpet to install pipework on day 1, but when we came home we concluded they hadn't had do it. It turned out they had, but we would never have known!

Then on day 3 came a snag; the new heat pump had arrived with a fault which resulted in the manufacturer (Ideal) having to send out their engineer to put that right. Simon did say that this was the first time he had encountered a problem with any of the Ideal heat pumps he'd installed, including in his own home. The blessing in disguise was that this engineer did a thorough check of the whole installation and was able to assure my wife and I that, unlike many installations he'd had to check, this installation had been well and properly installed by Simon and Ross and he praised the neatness of their pipework. Through no fault of Simon and Ross, waiting for the manufacturer's engineer meant a delay over a weekend before Simon and Ross could complete their final checks and get the system fully up and running. The care shown and effort made to ensure we still had hot water and no leaks over that period was beyond duty, Simon making himself available to us for consultation at any time through the weekend.

They also disconnected and took away our old oil boiler, leaving everything tidy.

It was a pleasure having Simon and Ross work for us. They always arrived with grins on their faces and we wholeheartedly recommend Plymouth Heating Solutions to anyone wanting a heat pump installed.

These guys are great. The customer experience from start to finish was excellent. The work was completed as promised and on time. I have absolutely no hesitation in recommending Simon and his team.

A highly professional company to deal with. Simon and Ross have looked after us from the start. They are both highly skilled and knowledgeable in this field and worked patiently and diligently to find solutions that worked best for us, from the siting of our heat pump through every detail. Their communication is excellent and we consider them to be outstanding for reliability and competence, whilst always adhering to industry standards and practices. We give them ⭐️⭐️⭐️⭐️⭐️ and would have no hesitation in recommending them.

Would highly recommend Plymouth Heating Solutions, very friendly, helpful and professional service. New heat pump and hot water tank expertly installed, thanks Simon and Ross for a great job!

From start to finish, the service was totally professional. All works were completed to a very high standard with minimal fuss and no mess. Operation of the system was explained to us in great detail and we were given comprehensive documentation. Even when a minor leak occurred (between removal of the old system and connection of the new) they offered to undertake repairs, but these were unnecessary. Cannot recommend highly enough.