Physiocheck.co.uk Avis 

551
•
TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great! Thanks. I had actually already found my details with you and was able to log in with a new password, but I was impressed with your speedy response to my query. I was offered a free month when... Voir plus

Noté 4 sur 5 étoiles

The company offers a test and precribes the exercises according to the test. In my case the exercices for three different shoulder muscles and tendons were overlapping and similar exercises repeated... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I was abroad and wanted quick answers, not to actually root around and find a physical physio while on holiday. It was helpful and accurate BUT not needed once I was home and had a physiotherapist. Wh... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Thank you for your quick response. I have had trouble cancelling subscriptions on other sites. I appreciate that your desire to be of help to people supersedes your desire to keep charging those who... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Kinésithérapeute

Écrit par l'entreprise

Pain or injury? Indicate where you are experiencing pain or limitations. Answer a number of questions and gat a preliminary indication regarding your symptoms. THE online starting point for physiotherapy. Have any questions or concerns? Feel free to reach out to our customer service team through our website.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

551 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 96 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(551)

152 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

I don't like that in order to get your…

I don't like that in order to get your results, which are cheap to be fair, although you have to give permission for your card to be accessed and charged at anytime. This scares me. Also, was only told that there is bruising, no mention of dislocation or breaking. Would have been nice to read that and put the mind at ease. We are travelling in a foreign country and thought this would assist. I will say though, support was quick when contacted about cancelling the forced membership. All in all, it may work for you but not for us unfortunately.

7 juillet 2026
Avis spontané
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Réponse de Physiocheck.co.uk

Hi Portia,

Thank you for sharing this, and we’re sorry the check did not give you the reassurance you were hoping for while travelling. We understand that entering card details for a trial and membership can feel concerning, but the pricing and subscription conditions are explained here:

https://www.physiocheck.co.uk/pricing

The check gives an indication based on your answers and self-tests. It can happen that a result is unsatisfactory or that multiple conditions score high or low. The system looks only and exclusively at scientifically supported characteristics and matches them with the most common physiotherapeutic conditions.

Noté 4 sur 5 étoiles

The exercises were fine

The exercises were fine, but I was too far gone and needed soft tissue work and a cortisone shot. They very courteously refunded my money when I accidently renewed.

27 mai 2026
Avis spontané
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Réponse de Physiocheck.co.uk

Hi Rachelle,

Thank you for sharing your experience. We’re glad the refund was handled courteously after the accidental renewal, and we wish you a good recovery.

Noté 5 sur 5 étoiles

Something I disliked happened

Something I disliked happened, but Physiocheck reacted absolutely respectful and handled the misunderstanding very respectfully indeed.

4 juillet 2026
Avis spontané
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Réponse de Physiocheck.co.uk

Hi Jac,

Thank you for your kind words. We truly appreciate your understanding and are glad we could handle this respectfully.

Noté 5 sur 5 étoiles

I requested a refund for the subscription

I requested a refund for the subscription which I didn't realise I had authorised. It was refunded in 2 hours.

5 juillet 2026
Avis spontané
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Réponse de Physiocheck.co.uk

Hi David,

Thank you for your kind review. We’re glad this was resolved so quickly.

Noté 5 sur 5 étoiles

Excellent service and associated app

Excellent service and associated app. Diagnosed my injury and gave an incredible, incremental plan of rehab exercises. I managed o heal an injury I had been struggling with for over a year before finding Physiocheck.

2 juillet 2026
Avis spontané
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Réponse de Physiocheck.co.uk

Thank you for your lovely review. We’re really pleased the check and exercise plan helped you with your recovery.

Noté 5 sur 5 étoiles

I hadn't read something correctly…

I hadn't read something correctly inadvertently started a subscription I didn't require, have been contacted and offered a full refund. Prior to that the information I gained was good.

29 juin 2026
Avis spontané
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Réponse de Physiocheck.co.uk

Hi John, thanks for your fair review. We’re glad the information was useful and that we were able to help after contacting you.

Noté 1 sur 5 étoiles

Unauthorised payment.

As some reviewers have also said, this company takes a monthly payment after the initial £1.99 was taken. The company claims it’s in the fine print but when I went in as a new patient I can safely say this is not the case!
I did not set up an account and I did not authorise the monthly payments. NEITHER of the two emails you sent said anything about a monthly payment.
I will be disputing this with my bank and suggest that others are wary of this company.

28 juin 2026
Avis spontané
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Réponse de Physiocheck.co.uk

Hi Karen,

We’re sorry for the frustration this caused. An account is created when details are entered, and the trial automatically continues as a monthly subscription after payment. This is stated on our checkout page and on our pricing page:

https://www.physiocheck.co.uk/pricing

If anything is still unclear, or if we can help improve your experience, please contact us so we can look into it further.

https://www.physiocheck.co.uk/contact

Noté 5 sur 5 étoiles

Overall great experience

I could not find the correct diagnosis when I went to a physical therapist where I live, after three months of going to her we still couldn't figure out the root of the problem, so the therapy was of course not successful. Using the physiocheck questionnaire I got to two diagnosis (for my ankle and for my neck/arm/shoulder) that seem to be correct simply because these exercises now really work and the intensity of the pain is greatly diminished. But that is not the only reason for 5 stars: I could not follow the program for more than a month (busy life at the end of a school year), so I asked for a reset of the exercise program and it was no problem.

26 juin 2026
Avis spontané
Noté 4 sur 5 étoiles

I was certainly faced with more…

I was certainly faced with more questions than I would get from my doctor, and seemed to be an all round comprehensive examination.

22 juin 2026
Avis spontané
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Réponse de Physiocheck.co.uk

Thank you for your thoughtful feedback. We’re glad the check felt comprehensive and useful.

Noté 5 sur 5 étoiles

I was satisfied with my experience and…

I was satisfied with my experience and cancellation was easy

7 juin 2026
Avis spontané
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Réponse de Physiocheck.co.uk

Hi JoAnne,

Thank you for your kind feedback. We’re happy to hear you were satisfied and found cancellation easy.

Noté 4 sur 5 étoiles

I was surprised I was subscribed

I was surprised I was subscribed , but otherwise even one consultation helped a lot. Thank you .

16 mai 2026
Avis spontané
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Réponse de Physiocheck.co.uk

Hi Yasmine,

Thank you for your feedback. We’re glad the consultation helped, and we’re sorry the subscription surprised you. The monthly costs are explained here:
https://www.physiocheck.co.uk/pricing

Noté 5 sur 5 étoiles

It was brilliant

It was brilliant. Zoom is a good idea i think. Even if we kept trying to talk at the same time; I think this way to go does make sense.

15 juin 2026
Avis spontané
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Réponse de Physiocheck.co.uk

Hi Sally,

Thanks for your feedback. We really appreciate it :)

Noté 5 sur 5 étoiles

EXCELLENT SERVICE

I really appreciate your fast response! Excellent customer service I will recommend you to my friends and family.

12 juin 2026
Avis spontané
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Réponse de Physiocheck.co.uk

Hi Deb,

Thank you for your kind words. We truly appreciate your recommendation!

Noté 1 sur 5 étoiles

They'll try to rinse you. Stay away if you dont want to get rinsed

You'll pay for the check and then they'll try to take your money every month. Sneaky buggers

12 juin 2026
Avis spontané
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Réponse de Physiocheck.co.uk

Hi Steven, we’re sorry you feel this way. After payment for the trial period, the subscription continues monthly, which is clearly explained on our pricing page:

https://www.physiocheck.co.uk/pricing

You can cancel the subscription easily from your account at any time.

I can’t find an account in our customer database with your name. Please contact us if you have not already done so, so we can look into your situation.

Noté 5 sur 5 étoiles

Quick

Quick, Honest, Understanding and Polite--ThanksPhysiocheck

13 juin 2026
Avis spontané
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Réponse de Physiocheck.co.uk

Hi Terry,

We really appreciate your kind words. You’re very welcome :)

Noté 4 sur 5 étoiles

OK Good

OK I followed allteh way thro

4 juin 2026
Avis spontané
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Réponse de Physiocheck.co.uk

Hi Katie, Thanks, we really appreciate it :)

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