Pickyourtrail Avis 681

I recently travelled to Singapore with my family for vacation. The ground team did an excellent work. Due to rain I wanted to change the ticket time for Luge ride. They immediately changed it and provided a new ticket. I had few feedbacks after coming back which was immediately addressed by the pyt customer support team

(6K)
Travel agency in Chennai, Tamil NaduOpen
Hear about this place
Overview
Services
Reviews
Photos
By owner
About

Reviews from the web
Justdial
4.4/5
5,641 votes
Facebook
4.8/5
692 votes
Google review summary
5
4
3
2
1
4.5
(5,982)
Reviews
All
itinerary509
app356
chat162
execution102
+6
Sort by
Most relevant
Newest
Highest
Lowest

Rajakumar K
Local Guide·63 reviews
Want to give less than a star . Don't plan any trip with pickyourtrail. I have been traveling every year First time tried with pyt . Very worst experience from planing till tour completion. Want to celebrate my birthday party at Singapore. …More

Vignesh Gopal
Local Guide·83 reviews·84 photos
a week ago
New
Pickyourtrail went above and beyond to create a truly unforgettable trip. From the moment we contacted them to the end of our journey, the service was exceptional. …More
Photo 1 in review by Vignesh Gopal
Photo 2 in review by Vignesh Gopal
Photo 3 in review by Vignesh Gopal
Photo 4 in review by Vignesh Gopal+9

Anjana James
3 reviews·7 photos
a week ago
New
I recently had the pleasure of working with Pickyourtrail to plan my vacation to Georgia, and I am extremely happy with the experience! The entire process was smooth and stress-free, thanks to their expertise and attention to detail. The …More
Photo 1 in review by Anjana James
Photo 2 in review by Anjana James
Photo 3 in review by Anjana James
Photo 4 in review by Anjana James+4
1

Nagaraj Palanisamy
Local Guide·148 reviews·382 photos
2 weeks ago
New
We recently came back from an amazing trip which was curated by pick your trail. Heartfelt thanks 🙏 to the entire team for their exceptional 24/7 service right from the booking process until we landed back. The Stay, transport facilities, …More
Photo 1 in review by Nagaraj Palanisamy
Photo 2 in review by Nagaraj Palanisamy
Photo 3 in review by Nagaraj Palanisamy
Photo 4 in review by Nagaraj Palanisamy+2
Rajakumar K
Local Guide·63 reviews
just now
New
Want to give less than a star . Don't plan any trip with pickyourtrail. I have been traveling every year First time tried with pyt . Very worst experience from planing till tour completion. Want to celebrate my birthday party at Singapore. Initially planer comes then after payment the costumer is transferred to operation who gives us voucher, then transfer to local sub agent , we have to co ordinate with local agent all this communication are done by what's app or the app chat . If you raise an query they will respond in 24 to 48 hrs . This is shit kind of operation. I have been to there office in t nagar . There are more than 200 people sitting. But no use. They can organise better way . Initial person who has done my tour plan after payment he is not in any of the communication. The operation team is not connected with local Singapore vendor. Totally un coordinated team . They organised a candle light dinner in a place of 200 people noise place and a table with candle for my bday . Totally shit . If asked they said we gave option you selected. Actually pyt is to suggest places . For dinner they gave only 1 option. No other recommendations where asked . We 4 people traveled it was 2 rooms we paid fee including the breakfast. When went to hotel only 1 room was with breakfast other room didn't have breakfast. Then we called local agent , she gave other number asked me to speak to person in Chennai. Who was new and he said he is responsible for new . And asked us to pay in cash and will refund. So far not received the amount. Next day one more lady called said I am your contact person for the day but my shift is 12 to 9 . On some urgency called before 12 she messaged after 12 and said just now my time starts . Does any tourism respond in 24 hrs and in working time surprising. I have earlier travel with MURUGAN TRAVELS . They are small but they organised well it's fixed travel program with guide for entire trip . With 3 time food . Once paid in india other than personal purchase no expense was required. Support 24x7 . Here I paid twice and spend more with out any happiness. WORST ORGANISER, TOO MANY INTERNAL DEPARTMENT , MILKING MONEY, TOO MANY MANPOWER AND DEPARTMENT WHICH IS NOT REQUIRED, NOT BOTHERED ABOUT COSTUMER, ONLY THE STAFF OF PICKYOURTRAIL IS HAVING HAPPY TOME IN OFFICE WITH STRICT WORKING HOURS AND TOTALLY NOT BOTHERED OF COSTUMER.

I recently went on a trip to Baku and Tbilisi with two friends, organized by Pickyourtrail, and overall, it was a fantastic experience. They managed everything from visas, tours, transfers and internal flight to accommodating our preference for staying in Airbnbs.

I did face an issue with my visa during immigration in Baku, which required me to apply for an urgent visa on my own. Despite this challenge, everything went smoothly afterward, and the goodwill and support from Pickyourtrail were truly commendable. They consistently checked in to ensure everything was back on track, which I highly appreciated as a customer.

The tour planning was seamless, and we had great drivers throughout the journey. A special mention to Mr. Fikrat in Baku, who was not only punctual but also incredibly considerate of our needs. We felt so comfortable with him that we could leave without needing to give any instructions. Our drivers in Tbilisi, Mr. Zako and Mr. Bando, were also excellent and ensured our journey was smooth and enjoyable.

One suggestion for improvement: it would be helpful if the detailed itinerary could be shared a bit earlier, so we can review it and suggest any changes if needed.

Overall, Pickyourtrail delivered an amazing experience, and we are already looking forward to planning our future trips with them for ourselves and our families. Thank you for the great trip and the wonderful support throughout!

Had a trip to Dubai recently with my family. Everything was taken care of by Pick Your Trail. I would highly recommend their app for travel. This is my third such trip with them and have suggested this to many of them. Thank you Ruchith and Dinesh

Very very bad experience with pick your trail ,they say lot lie to make you buy their package,but they never follow or never care to fulfill.
Simply money minded people
Better ignore

Very very very bad experience 😞😞😞😞😞😞😞😞😞😞

The best part was to create your own itinerary without taking much efforts, everything can be seen on a single dashboard. Also they have flexible payment structures which will not affect your wallet much.

During the tour we did face some obstacles but the support team at PYT ensured that the problems were solved immediately. Dinesh Ram Kumar from PYT was very supportive throughout our holidays and ensured we have a good one. PYT 24 hour support chat is very useful and they respond within seconds.

Worst site to book your holiday package, they will only care till you guys finish your booking after that if any problem arise, they will not help you.
Customer service is pathetic , they have only excuses to get away from problem. I am waiting for my refund from may , its almost 5 months and no processing or solution.

The hotel in Legian, Bali came highly recommended from pickyourtrail but the experience with that hotel wasn't good - they didn't have breads available in the breakfast and the excuse was that they used up all the breads for dinner the previous night. Even the bath tub wasn't clean.

Secondly, the ferry from Gili T to Bali was the longest ferry possible of 4.5 hours, when there were 1.5 hour options available. I'm not sure why the 4.5 hour option was given to us when the cost for both ferries was the same. This error effectively wasted 1 day of our 7 day vacation.

The ground operations and technology used is great to make the experience seamless and transparent.

What could be better is the sales lead experience who put together the itenary and plan. My experience was they were just order takers rather than suggesting what experiences and hotels would be better as per client requirement. Also when asked to give best price quote nothing much was reduced and was forced to get a quote from a competitor. The price was then matched immediately...dint like that experience at all.

1. The pre-trip and planning phase with the consultant (Priya) was great. She was very articulate and was able to share multiple options
2. The resorts were great. Aksari in particular was an excellent choice.
3. The choice of places were decent however I was disappointed that we weren't able to view the kecak dance. We also felt the monkey forests could have been added to the itinerary instead of the volcano visit.
4. The driver we got was a lousy one who was trying to truck us at every opportunity. He shouted at us for missing lunch and fleeced us for tolls. He was the reason we missed the kecak dance. He lived faraway from our hotels and complained about the long commutes for him. Overall a very poor experience. Thanks for refunding the toll and kecak tickets.

Our bail trip with pick your trail was amazing.
Got customised itinerary as we want.
Our pick up for each day was always on time and the support team was helping us through the whole trip.
Overall it was amazing experience.

It was a very nicely planned hassle free holiday by pick your trail. Every person from start to end was very supportive and helpful. Thanks for the wonderful experience

24/7 customer service .. which is the best part .. any issues get rectified immediately

It was an amazing experience with the trip arranged by pickyour trial

It's my first international solo trip .

Had a lot of fun and made new friends

I recently booked a trip to Thailand through PickYourTrail, and I couldn’t be happier with the entire experience! From start to finish, everything was perfectly organized. All aspects of the trip, including flights, accommodations, and local transportation, were seamlessly taken care of. This made our vacation completely stress-free and enjoyable.

The team at PickYourTrail customized the itinerary to match our preferences, ensuring we got the most out of our trip. Whether it was airport transfers or getting around locally, they ensured everything was pre-arranged, allowing us to focus on making memories.

Highly recommend PickYourTrail for anyone looking for a hassle-free and well-planned travel experience. Looking forward to planning our next adventure with them!

Sorry for the delayed response. The experience was great. We enjoyed all the services with pick your trial. Team was supportive and made sure that we enjoyed our trip and were safe. The driver assigned to us was very cooperative. He helped us with each and everything and guided us throughout the trip about Bali. Overall, we really liked the trip.
Thanks for the great trip by Pick your trail :)

It was great experience choosing pick ur trail, I selected this company by just putting my query to the advertisement shown in instagram and they r so meticulously handled my tour package there r little hustle but those r fine and they gave us great support and best hotels and the best package
But too many people come in the way from booking to completing the tour this is little annoying as booking will be done 1 and visa will be another and experience manager so many people for the process u just loose the link that whom to contact for further queries
But over all it was nice and wonderful experience for me to choose pick ur trail

The trip was a wonderful experience, especially having the opportunity to visit certain places on our own. The activities provided were enjoyable, and the hotel accommodations were comfortable. However, I believe the dining options and some restrictions on amenities at Bella Villa Hotel could use improvement to enhance the overall experience.

it was a good experience with zero escalations