Pigsback Avis 

Customer support were so accommodating due to a personal issue which led to contacting the company for assistance. Quick, efficient and emphatic to my circumstances. Thank you.

Hi so I received a voucher last Christmas and put it in a drawer and totally forgot about it I assumed the voucher was valid for a year but it was only for 6months rang the hotel a couple of months ago they couldn’t help and told me to email pigs back which I did but did not receive an answer and also rang them but still no joy just so disappointed ☹️

I often purchased items on pigsback and even bought vouchers for my older daughters for christmas 2023 as i thought it gives a lot of categories which they can spend the vouchers on.
My daughter tried to use her voucher this week and it seem to have changed to hotels only. I emailed pigsback as there was no email informing of the change and if I wanted a hotel voucher i would have purchased that.
I NEVER dealt with anyone as ignorant and rude as Markus from pigsback. He told me that email was send mid april of the change to all account holders ( on board.ie you can see that this is not true as there is a discussion about this ) and ' there was enough time to use the voucher to make a purchase after it was giftet in December 2023' 'As mentioned before the voucher can not be refunded'
the voucher is valid until 2028... so we didnt think there was any rush to use it.

i havent received this items second delivery yet.

I dealt with Courtney she was prompt and helpful and made everything stress free.

Needed to cancel a hotel voucher. Emailed and it was done asap. I will have my refund in 3-5 days.
Very easy and quick responses.

Because there was an error with booking which was sorted almost right away..forever grateful to the team.

Pigsback customer service is excellent. I made a hotel booking before Christmas for March which unfortunately I needed to cancel. I emailed and explained my situation and Courtney came back to me within a couple of hours with the offer of a full refund. A very pleasant surprise I would definitely use them again.

Great customer service following an issue with a voucher. Good clear and prompt communication

I have been dealing with pigsback for several years now & I have to say they are one of the most helpful companies, always there to help & advise & ready to sort out any issues. They take responsibility for their business so I cannot recommend higher. I have to mention Courtney, she works in customer support, keep up the good work 👏

I recently had to make a late cancellation of a hotel booking due to myself and my wife contracting Coronavirus. Empathy Marketing Ltd., comprising Pigsback & SecretEscapes resolved the issue without delay making arrangements for a full refund of the money I had paid. The company represented by Courtney was a pleasure to interact with. Thank you.
🙏. I heartily recommend and unreservedly the company.

We had a difficulty requiring us to cancel our hotel reservation. Empathy was shown to us, very promptly, accommodating a refund or transfer of booking without any problem. The difficulty was overcome, we renewed the booking, but the manner in which we were treated was professional and encouraging to use the service again.

Fantastic customer service provided by Courtney. Very prompt and clear instructions goveh

I got a voucher but couldn't use it because or unfortunate circumstances in my life. I contacted costumers service and get 80% refund, no questions asked. I'm happy with the outcome

Empathy Marketing go over and beyond to keep their customers happy

Excellent service from Courtney when I had a query about a purchase. She dealt with it so efficiently and promptly.

I had bought an item from one of pigsback deals. The item did not arrive even though money had left account and the company had sent emails to tell me sent. I had contacted the company directly .. no joy. Contacted pigsback and result ..refunded. I would recommend pigsback .. Good customer service.

Courtney from Customer Service was great to deal with. The customer service team has been so easy to contact and incredibly helpful. If only all customer care teams were as helpful, online shopping would be so much easier

I have always found empathy marketing (pigsback) a pleasure to deal with. They have always been so helpful and answer your questions very quickly and efficiently. Thank you so much.

Regards

Patrick.