PillPack Avis 

I had pillpack for years before Amazon and they were great. As soon as Amazon took over I started having problems but I dealt with it. But these last couple months were absolutely horrible. One of the medications was out of stock, they didn't call, they didn't text, they didn't email me to find out how to handle this. (CVS would have called or text) They were just waiting for it to come in!! so if I wouldn't have called them my daughter would have never gone her medication. I got what was in there and had the one medication filled at CVS pharmacy. The next month I called them to see if they had the medication in, yes they did. They were going to ship it to me by the 4th. I said no the 4th is when her last day of medicine is I want it beforehand in case something happens. You can't wait until the last minute to send somebody's medicine. okay we'll have it to you by the 30th. The 30th comes no medicine. I call them up they dont know why it didn't ship just kept saying its in review. And with it being New Years they can't send it out any sooner than January 3rd. I lodged a formal complaint. My daughter has a seizure disorder and with one with one missed medication dose she will start having seizures. Plus she has pan-hypopituitary which is regulated by medicine. The supervisor promised me that it was in the works it would be shipped out on the 3rd and I would have it by the 4th. At 3:08pm on the 3rd I call pillpack. Her medicine was not shipped!!! Nobody knows why! And of course 3:00 was there cut for shipments. They had to send my scripts to CVS. They said 2 to 4 hours that they were putting it in as a priority transfer. I called pillpack at 6:30 they said they were being transferred now that it can take 2 to 4 hours that they were still another hour left on the clock. I called CVS the next morning and they did not have my scripts!!! I called pillpack again - it wasn't put in as a priority as they said it was. I had to have CVS call them to transfer my scripts becuase they couldnt even do that correctly. I repeatedly said my daughter is out of medicine as of the 4th - the apologized but i feel like nobody cared. If they did this wouldn't have happened!! I spoke to another supervisor and she just kept apologizing. Obviously there's nothing she can do. I was so angry. I told them this isn't amazon prime, it's not a pair of socks you're dealing with this is people's lives! There is a lot more to the story but this is the highlights. I am changing my shipments to CVS Simpledose. They need to communicate what is going on to their customers.

I have a prescription that indicated (via the PillPack website) it was to arrive on Monday 12/26/2022. It did not arrive. My credit card was charged for the shipment. When I called today 12/27/2022 I asked for the tracking number assuming it was delayed due to the weather.
I was told it was backordered and I should call around to local pharmacies to see if I could find the prescription.
Amazon - PillPack Pharmacy billed me, indicated that the shipment was about to arrive but the truth is they never shipped the product, they knew they didn't ship the product and they failed to notify me. This is a needed prescription.
Amazon - PillPack Pharmacy failed as a health care partner.

I was receiving monthly shipments of my Omnipod insulin pump, a rather critical piece of equipment for a Type 1 diabetic.

In December, no shipment arrived so I assumed a delay because of the holidays. I finally called PillPack and they informed me that they were skipping a shipment because a prior authorization was needed! So they just decided to not ship and did not bother to tell me?! This is not a placebo guys, I need this TO LIVE! They even tried telling me that the manufacturer should have informed me of the prior authorization. Really? Will not go with this service again.

Absolutely the worst. I tried to use them twice but each time they messed up my medication and had the absolute worst customer service and communication. When I was finally able to talk to someone they were insulting and rude.

Pillpack is absolutely horrible. OmniPod sent my info to Pillpack to get started with the OmniPod 5 system. The entire process has been a total disaster. It's been weeks and my supplies still are NOT here. Type 1 diabetics who rely upon meds and supplies to LIVE - BEWARE. Go to you local pharmacy if you can.

Amazingly bad. Quick quiz for Amazon: how often should monthly prescription be filled? Answer: monthly! Not every 45 days. Not 40 days. Not 50 days. Monthly. The fact that you cannot figure this out is simply terrifying. Customer service is laughably bad as well hiring the least concerned and least engaged drones available. Just really really bad.

The wrong dates and times printed on the labels. Missing Medications that they don't address the problem until I discover it. a really weird dispenser that I paid extra for that doesn't work. I have consistent medication, so this shouldn't have been hard. I'm cancelling my service.

Doesn't ship meds, doesn't tell you until the day before you need them. They were a train wreck. Nothing like putting people's heath in jeopardy.

Pillpack = runaround and misinformation. Don't take the time to use this service. You will waste hours trying to get your prescriptions filled. They don't deliver until your prior ones are used up. And they make it difficult to transfer your prescriptions back to your local pharmacy. STAY LOCAL. SAVE YOURSELF the hassle.

Horrible service! Their customer service is awful, they don’t seem to know anything so they just give you any answer they can think of. They would even ask me what the names for generic alternatives were (they should know this!!). Also I had to call numerous times to get them to fill an Rx that said “as directed” but they misread is as “as needed”. Finally, they had an engineering problem in their fill department where all my prescriptions were falling into the next day’s packet because the packets weren’t sealed correctly and they told me I’d have to pay 100% of the cost for replacement meds! I switched to a different service.

wait one is way too high, Pillpack Used to be great, now not so much, maybe because amazon took over. For the last 2 years, they can't do anything right. The customer service is lacking, they won't answer a simple question about drug costs. Stuff out of stock, shipping late, and my orders wrong. They have the records yet every time they make me jump through hoops. Don't waste your time or money here. you will regreat it. BE WARNED

DO NOT USE PILLPACK. Would give zero stars if possible.

Needed to get my daughter's medication packaged in single-day packs for camp. Called daily to follow up on the order over the course of a week, and each day was told there was an issue with a different medication. Each day, the prescriber modified the script as directed. Was repeatedly told the medication would arrive on time. Two days before camp start was told the medication was en route and would arrive the following day. When nothing came that day, I was told it would arrive that evening. Nothing came. At that point, I was then told the package had not yet gone out!!! My daughter couldn't start camp as planned which resulted in my losing significant money.

PillPack had the gall to still charge my credit card and bill my insurance.

I was given a prescription on July 21...its now July 25 and I still haven't seen the medication. I reached out to their customer service and they said they received it but it hasn't been reviewed by a pharmacist. When I asked why its taken 4 days the rep stated they were short staffed on pharmacists. I stated they should've advised the patient of that so alternate arrangements could've been met. Go elsewhere....these people are unreliable!

Worst I compassionately company ever. They failed to deliver my medication for June then failed to send it in a timely manner when I called about it. Hung up on me supervisor never called me as promised. When I did get one on the phone she was rude and abrasive not one employee or supervisor we’re concerned with me running out of medication do to their negative and poor service if you have other options Don’t Use Them I reported them to Bbb but I doubt it bothers them F rating

PillPack customer service was TERRIBLE. They had no problem cancelling my current prescription with my current pharmacy, but never filled it!! They lied about how long it was going to take, no accountability, NOT WORTH IT!!!!

I have been dealing with this company for about 2 year... and that's 2 years to long. If there was a lower rating I could give them I certainly would. I don't know how it happened but it seems they just hired every incompetent person they could find. The only reason I've stayed this long is because of the special packaging they do, which is hard to find. My last pharmacy was going to start charging me $25 a month to package it that way but I'm seriously going to look for a new place or go back to my old one and pay the $25. Even that would be worth it just to not have to deal with Pillpack any longer. I'm tired of having to call them 4 to 5 times a month because of their screw-ups! Month after month after month, the same damn type of screw-ups!!! Don't trust these people with your life. They're all a bunch of dolts.

I've been using Pillpack since before Amazon acquired them. I love them. They go out of their way to make sure I get my meds even if the mistake is on my end...including emergency overnighting enough pills for a new prescription to true up and coordinate for the next shipment. These guys know their business. They even bend over backward to coordinate with my insurance which will not pay more often than once a month supply. They do not do 90 day supplies. So what? They mail your meds every month. Responses from them have always been very timely and unfailingly pleasant. Can't say enough good things.

Horrible. My prescription was written for a 90 day supply, one refill. First prescription received several calls from the pharmacist who could not seem to understand that the prescription required me to break one of the tablets in half to get the correct dosage- even though it was written on the prescription. When the refill arrived it was for only a 30 day supply even though my doctor had not authorized the change nor had I requested. Contacted PillPack- their answer was that they do not allow 90 days supply because f the opioid crisis- this medication is not an opioid!

The worst Pharmacy to date ,They send whatever pills out they want for the month and don't even let you know and then tell you that you cant have any more blood pressure medication from them , SOOO NOW WHAT PILLPACK ? ILL FIND A NEW PHARMACY. NO THANK YOU PILLPACK.Thanks for sending the WRONG medication. GOOD FOR YOU I CHECKED FIRST AND DID NOT TAKE IT...CHECK YOUR MEDS FIRST BEFORE TAKING THEM...

Horrible experience with them on boarding into the new program. It has been two months with them and they missed shipping my meds both months. I finally cancelled my account. They can’t seem to get my daily meds right. No warnings from them about any issues just out of pills on my end and darkness on their end.