PillPack Avis 

Pillpack was supposed to be a very helpful and efficient way to manage a persons medications. I have had them for 2 years and it has turned out to be a terribly frustrating experience. The problems are as follows:
1. when your script is ready to expire you are told to contact your doctor to continue the medication. This is not how it works in the pharmacies.
2. Now they are telling me to start working with the insurance companies to find out the formularies for my medications. Further they tell me I need "authorizations" from the different doctors for meds. Never heard of this till now.
3. They "run out" of medications and told me to get it from the local pharmacy.
4. they changed the medication type that could not be included in the packets an send me boxs of pill blister packs.
5. these people are nice but don't seem to know what each person has said or done. You have to explain the whole story for each on.
6. Recently I was diagnosed with diabetes. Pillpack said my co pay on my new medication was over $500. My local pharmacy said it was $12.50.
If I cannot rely on this Pillpack, start carrying boxes and pill bottles plus the packets, spend hours on the phone with these people then it is time to move on. Pillpack shame on you!

My experience with Pillpack has been terrible. For two years, they cannot get it right. They don't put quantities on my individual prescriptions on the website. They constantly change between 90 day and 30 day supplies so it is impossible to check when I am supposed to get refills. I have made hundreds of calls to Pillpack and they are very nice and apologetic about the errors but nothing ever gets fixed. I am going to get all my prescriptions transferred out of there before I go completely insane.

I would give a negative -5 stars if it would allow me to.
I have had a nightmare for 3 months now.
Sending package with wrong medication listed on the packing slip.
Sent vitamin D instead of tramadol and Lyrica.
It’s controlled substance so they can’t replace it and can’t find it.
Every month problem after problem with no communication.
If you call you talk to a different person every time.
They all say we will look into it and call you back.
Hours on the phone.
50 calls in 3 months averaging 1 hour and 15 mins a call but some were 2 hours plus.
I’ve switched back to my old pharmacy that does PillPack and gets everything correct.
I will never leave Melrose Pharmacy in Phoenix.
I love my girl Emily and the individual service she gives me.
I’m sorry Emily!
Amazon
Being the biggest isn’t worth everything if your quality of service and accuracy of medication is the worst in the industry.
Mike

Totally dissatisfied! Took a whole month-- back and forth always asking me to provide something else--after 5 weeks then they said well your insurance is not contracted with us. Such a waste of my time-should have known from the beginning when they couldn't tell me about the insurance. My poor grandmother with dementia-- guess we will go back to the monthly pill dividers--PILLPACK- get your stuff straight and stop leading people on.

Please listen to the 80% (plus) of people who are warning you not to do this. This isn't a flat screen TV you're considering. It's a pharmacy. This is about your health. I started with PillPack because they deliver a medication that my regular pharmacy could not deliver because of company policies. At first it was great. A few hiccups here and there but nothing major. Then like clockwork, every month they would have issues contacting my doctor for prescriptions. I would get a text every month directing me to contact my doctor FOR them in order to get prescriptions filled. My doctor assures me that his office sent my prescriptions to PillPack on time every time. I even sat on the phone with my doctor as he sent in my prescription one time. PillPack assured me that he did not, which was absurd.

Anyway, I just had to cancel my account because they sent me a shipment that was missing 4 medications. No warning this time. No nothing. These people should absolutely not be running a pharmacy and you should absolutely not trust them with your medications or your health.

You ask for packs and they send you bottles, you're told they cannot cut a pill and then it arrives cut, if they have a question about your current insurance they won't let you know - they'll just not send the shipment, there were two separate times the incident was enough that the rep. said she was creating at "ticket" for it to be investigated further, but no one ever reached out to me to say sorry we messed up so badly. What you request and what you get sometimes match and sometimes not - it's like a surprise all the time. They are always nice, always polite, but what good is that when they cannot effectively offer the primary service the provide.

The concept is good, but the delivery just doesn't work. If your prescriptions never change, this is a good service. But getting updates on dosage or different medications into the pill pack is not easy. There are so many levels to even talk to someone at Pill Pack when there is an issue as well. I like having everything easy to distribute, but dealing with Pill Pack can be frustrating, even when the customer service reps are nice.

I signed up for pillpack through Amazon, their parent company. B4 I transferred my prescriptions, Amazon Pharmacy asked me for my insurance number and name. It took quite a few days for the transfer once I approved it, believing Amazon Pharmacy would apply my costs to my insurance. Long story short, my antipsychotic med was not in my system for over a week's time. I hardly slept at all and got violent with my friend.

Inconsistent service, pricing, communication. Always an issue with price, quantity and schedule. This specific brand Rx seems to be only available through Amazon and their Arizona distributing pharmacy. Odd. In the past Vons, Wallgreens, Albertsons, GoodRx, etc all had inventory and better prices. Suddenly none have it or can order.

Terrible service. Their customer service people are great at apologizing but don't do anything. Once they have a hold of your credit card, they will keep charging you - their customer service manager told me that they don't answer to Amazon. Worst experience ever.

Pill Pack has a system that works great, but only for them. They hire very nice people who say, “I apologize” over and over again, and promise to do something that doesn’t get done. Now I am out of one of the pills for my very elderly mother.

I have spent at LEAST 30-40 hours trying to get my Mom and Dad's PillPacks set up. And they are NOT set up correctly yet. The people are very nice and try to be helpful -- but mistake after mistake happens, what you see on the patient dashboard does not reflect reality, and their process is HIGHLY inefficient. AVOID using them if you can!

I have not received my R.A. medication since June. They honest can't find poop even when they're walking on it. They have 0 communication with the customer, unless you call them. You Get no calls no mail about decisions being made. When you call them is more lies.
STAY AWAY FROM THIS COMPANY
I'll be talking to my insurance company as well because I can't deal with #pillpack

It's amazing just how bad Pill Pack is. From their pharmacy, to their customer service ... I haven't had a single good interaction with them.

TLDR:
Pill Pack customer service will just quit chatting with you if you call them out on their obvious lies!!!

Pill Pack literally doesn't care if they get my moms medications right, and couldn't care less if she were to die. Luckily, I caught their mistakes with my moms pills, but I'm still left having to clean up the mess now.

One star is entirely too generous for Pill Pack.
Pill Pack is AWFUL ... NEVER USE THIS "SERVICE"!

Here's the story:
First, Pill Pack sent my moms pills in three different packs (for three different times) per day, for some unknown reason. So I had to call my mom every single day, and tell her to take them all at the same time.

Then, my moms doctor changed prescriptions, and let the Pill Pack pharmacy know ... but somehow Pill Pack (despite having written instructions) still got the pills wrong. When I called them to resolve it, I was promised they had fixed the issue. But when I called back the next day, the problem was still not fixed. I talked to 6 different Pill Pack employees (over the course of 2 weeks, to make sure things were correct before they shipped it), and all six employees promised me my issues were fixed.

Well, when I got the notification about what was shipped, guess what ... (shock) ... it was still wrong. Not only was it wrong, but they messed it up so bad that they duplicated one of my moms pills (by sending it by itself in a separate shipment), and sent one of her vitamins in a third separate shipment! If I hadn't noticed, my mom would have OD'd!!

There's no way this many people are that incompetent. I get the impression that Pill Pack maliciously messes up peoples pills (especially people like me who have the nerve to tell them they have things wrong).

So, today, when I was chatting with "Curtis", he assured me my pill shipment was correct (that "all six pills" had been shipped. Only one problem with that statement ... we should have SEVEN pills. Curtis even pulled up a previous chat as "proof that I had signed off on it". So, I told him to read the rest of the previous chat, where I (again) was told lies, and I (again) caught them in their lies.

In essence, Curtis confirmed Pill Packs lies (including his own), and when I explained that he had just proven MY point and that he was adding his own lies, he simply quit the chat.

Just like that, Curtis just walked away from all the problems he and Pill Pack created.

Pillpack will only notify you of the change in cost of your medicine via a single email to the email address you provided when you signed up. So, if for whatever reason you overlooked a single email, or it went to spam folder, Pillpack will ship that medicine at the new cost without any effort to double check. Yes, it was my insurance company which increased the cost of my medicine by more than 500%. But Pillpack did not give adequate warning at all nor even bothered to try. Before using Pillpack, I used a local pharmacist who would have alerted me of any change and did in the past. I changed how I want my medicine because of the pandemic and ended up paying close to $500 more than I should have.

Neg stars should be allowed. Shipments never show up on time often weeks and some are months apart. My doc sent in new scripts from my 6 month check up in Dec 2020. As of july 2021 I haven't received a shipment. They say its a clerical error. Transferring is a huge hassle and they dont really want to do it as they are losing a customer. Try another mail order pharmacy. Even the pharmacist didnt know about a med that i asked about.

I have been using PillPack for several years, without a problem. I have always gotten my pills for the next month in time (although 1 time I received it only 2 days in advance). I just had a problem where my Doc didn't respond in time. I clicked on Chat, and in 5 minutes the CSR got me the pills as an interim til next month. I did have to wait 2 days. If I was to contact CVS I would spend at least 1/2 hr waiting to speak to someone. Then I would have to drive 15 miles, and stand on line for who knows how long.

they are liars told me one thing and waitied several days no medicine said they emailed and left voice mail . i had this happen several times over several years .

at first I really liked them. the pills come bundled together in a little daily package. however they sent me boxes and boxes of needles (insulin) I asked them to only send needles when I request them. all was good for about 6 months then boom more needles. and they ship then bill with a no return policy (as per the pillpack tec). now I have so many needles I don't know if I will ever use them all before I die. to make it worse the tec kept trying to blame me then the doctor....and yes I canceled.

Pillpack is a MEDICAL ERROR in waiting! The incompetence and ignorance regarding medications are ALARMING! The customer staff can't even pronounce the drugs in their inventory. They excel in saying "I'm sorry" in an effort to de-escalate and camouflage their stupidity! The lack of documentation is mindboggling! Amazon's acquisition of Pillpack is the biggest blackeye possible
Run don't walk from any of their claims