Don't assume you'll get your order when advertised. Ordered as a present given the delivery time advertised as next working day if ordered before 1pm. Ordered before 7am on a Monday and not given to R... Voir plus
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Lisez les avis des autres
I ordered the Spicy Margarita set as a Christmas gift, and unfortunately one of the glasses arrived smashed. I emailed the company honestly not expecting much to be done, but I was completely blown... Voir plus
L'entreprise a répondu
As a long-term margarita lover I was a little dubious about trying a can of ready-made margarita but I couldn’t have been more wrong. These Pimentae margaritas are fantastic and really hit the spot. T... Voir plus
L'entreprise a répondu
5 stars Best customer service I have received from an online company. Initial order arrived super quick but was wrong. Emailed customer service and they were so apologetic and had a replacement... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Premium tequila cocktails that aim to liberate the way you enjoy tequila. Female founded and crafted in London, we pride ourselves on quality and experience.
Coordonnées de contact
80 Palewell Park , SW148JH, London, Royaume-Uni
- hello@pimentaedrinks.com
- pimentaedrinks.com
4,3
Excellent
230 avis
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Réponse de Pimentae
So happy to hear this! Thanks Suzanne ❤️
My order arrived the next day and was…
My order arrived the next day and was delicious.
31 octobre 2024
Réponse de Pimentae
Thank you Jenny, we are glad you enjoyed the Margaritas!
Delicious and packs a punch!
We have re-ordered about 4 boxes of both the Tommys and chilly margarita tins. Perfect every time!
28 octobre 2024
Réponse de Pimentae
Thank you so much Becky, we are so glad you love the cocktails
The most delicious canned margarita I…
The most delicious canned margarita I have ever had. Fact.
Fast, great service.
Highly recommend
29 octobre 2024
Réponse de Pimentae
We're so happy to hear this! Thanks Kerry 💖
Delicious spicy marg
Delicious spicy marg, perfectly pimped up with a wedge of lime and a chilli.
26 octobre 2024
Réponse de Pimentae
Thank you and the perfect way to drink! 😍
Wonderfully delicious
As a long-term margarita lover I was a little dubious about trying a can of ready-made margarita but I couldn’t have been more wrong. These Pimentae margaritas are fantastic and really hit the spot. The only thing I was sad about was the size of the can…it should’ve been bigger as I wanted more!! I highly recommend Pimentae margaritas, I’ve even branched out and tried the spicy version and I love it!
2 octobre 2024
Réponse de Pimentae
Thank you so much for your lovely review! 🥰 We’re thrilled to hear that our margaritas exceeded your expectations—especially as a long-time margarita lover! It means the world to us. 😊
We totally get what you mean about wanting more—our cans are designed for the perfect single pour, but we’re so happy you’re loving them (including the spicy one! 🌶️). Your support really makes our day, and we can’t wait to keep serving up the margaritas you enjoy!
A revelation!
I had never come across the brand before until I was given a single cocktail when visiting a store on regents street. Suffice to say, after said cocktail I was hooked, having always loved a spicy margarita but never being motivated enough to make them at home. I also bought the cucumber and elderflower cocktails, and whilst pleasant, I think I will stick to ordering the spicy margarita in the future.
27 septembre 2024
Réponse de Pimentae
Wow, thank you so much for sharing your experience Julia! We’re thrilled to hear that our spicy margarita hooked you in—it’s definitely a fan favourite! 🌶️ We totally understand your love for it, and we’re so glad you enjoyed it during your visit.
We appreciate you trying the cucumber and elderflower cocktails too! They have their own unique charm, but we get that the spicy margarita has a special place in your heart. Thanks for supporting our brand, and we can’t wait for you to enjoy more of those spicy margs in the future!
Highly Recommend! Quick, delicious & aesthetically vibey
Drinks: incredible, up there with high quality hotel cocktails (especially when served as they recommend with ice, decent glass etc)
Service: Came super quickly, pretty much overnight. Didn’t wait long at all.
Love that the cans not only look vibey but that the cans come in a box that’s even more of an aesthetic spectacle for my drinks fridge! Gorgeous! People always ask about them when they see them in my fridge.
30 août 2024
Réponse de Pimentae
Wow! Thank you so much for this incredibly sweet review Laura — you've made our day! 🥰 We're over the moon that you’re loving our drinks, and comparing them to high-quality hotel cocktails is just the cherry on top (or should we say lime on the rim? 😉)
Réponse de Pimentae
Thank you so much Kay 💖
Delayed delivery but now resolved
8 days after £100 order. No sign of product yet. 2 messages to contact them and no response. On plus side, have had product previously and was nice.
Update: They’ve now been in touch and all is well. Excited to receive my order as their margs are excellent
30 août 2024
Réponse de Pimentae
Hi Rahul,
We're really sorry to hear about the delay with your delivery and the issues with communication. We understand how frustrating this must be.
We wanted to let you know that we’ve replied to your email and have sent out a replacement order for you. You should receive it shortly.
Thank you for your patience and for your kind words about our product. If there’s anything else we can do to assist, please don’t hesitate to reach out.
Just OK.
The company was great. Good communication. Great delivery time. The product? OK. Kina too high a price for what would be better made fresh. So easy to make. But glad i tried it. Won't be purchasing again.
31 août 2024
Réponse de Pimentae
Hi Robert,
Thank you for taking the time to share your feedback. We're glad to hear you were satisfied with our communication and delivery.
We're sorry to hear that the product didn’t quite meet your expectations. We strive to create bar-quality cocktails, which is why we use fresh lime and other high-quality ingredients. We understand that everyone has different preferences, and your comments are valuable for us to consider.
If you have any specific suggestions or concerns, we’d love to hear them. We appreciate you giving us a try and hope you might consider us again in the future 💖
Amazing!
Ordering was easy. Delivery was quick and on time. The cocktail itself was very tasty. My personal preference is to have it a little spicier but that's my taste, it doesn't take away from the quality of these drinks.
My only slight negative is the price. The price point makes this a treat rather than a weekly purchase.
31 août 2024
Réponse de Pimentae
Hey Adam,
Thank you so much for the wonderful review! We’re thrilled to hear that you found the ordering process easy, the delivery prompt, and the cocktail tasty.
We appreciate your feedback on the spice level and the price. We always aim to deliver high-quality cocktails and understand that everyone has their own preferences. Your input helps us keep improving.
Thank you for considering our drinks a treat, and we’re so glad you enjoyed them 💖
Gorgeous little cocktails
Gorgeous little cocktails! Very refreshing and taste amazing. I loved the cucumber one and have since reordered...
30 août 2024
Réponse de Pimentae
Thank you for the lovely review Ann! We’re so happy to hear you enjoyed the cocktails, especially the cucumber one. 😊
Thanks for reordering — we can’t wait for you to try more! 🙌
Poor Customer Service
Wrongly Placed and order for bottle instead of cans , dropped them email and insta messages after 5 mins of ordering still no one responded back. Bottle got delivered , asked them if they can replace it and no response back.
7 août 2024
Réponse de Pimentae
Hi Akshay,
We're really sorry to hear about the mix-up with your order and the delay in our response. We completely understand how frustrating this must have been.
Unfortunately, because Pimentae drinks are perishable and due to food safety regulations, we’re unable to accept returns or exchanges. We wish we could offer a solution in this case.
Thank you for bringing this to our attention, and again, We're truly sorry for any inconvenience this has caused.
Poor presentation
The box arrived damaged and very dusty. Had to wash my hands and clean the box with a tissue. Also did not come with the personalised card I was offered. Disappointing as is a present for a friend. Took photo of the damaged box and dirty tissue and sent it to the company. Have been offered a bottle of Tequila but I paid £55 and I can’t give it as a present.
26 août 2024
Réponse de Pimentae
Hi Linda,
We're really sorry to hear about the condition of your box and the missing personalised card.
This is certainly not the experience we want for our customers, especially when it's a special gift for a friend.
Please know that we are investigating this issue with our warehouse to ensure it doesn’t happen again. We appreciate your understanding and patience as we work to resolve this.
Thank you for bringing this to our attention, and once again, We're truly sorry for the inconvenience caused.
Réponse de Pimentae
Thanks Christian! 💖
Delicious
Delicious - just like someone had just mixed a cocktail for us (and even better than some I've been served in bars)!
7 août 2024
Réponse de Pimentae
Thank you so much for such a lovely review! We are so glad you enjoyed the cocktails.
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