Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

I bought a 8x6 tongue & groove garden shed from this company in the summer. But after erecting it, it wasn't until the end that I realised that the roof didn't fit. It was to small. I messaged t... Voir plus

Noté 5 sur 5 étoiles

Wow! Fantastic company. Customer service is fantastic, I wanted a few tweaks made for my pent shed… not a problem. Delivered on time, now erected and sitting perfectly in my garden, outstanding qualit... Voir plus

Noté 5 sur 5 étoiles

Fantastic products and service. We bought our children's playhouse 9 years ago and just had a new roof fitted which should then make it last another 9 years. Dave and Mark who fitted the new roof did... Voir plus

Noté 5 sur 5 étoiles

This shed was much better than expected & the comms from Pinelap were excellent as CV19 impacted on the delivery time. The instructions were inside the roll of roofing felt which I didn't see u... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Artisan créateur de meubles

Écrit par l'entreprise

Pinelap Timber Products Ltd is the North of England's leading manufacturer of garden buildings. We offer a full delivery and fitting of our products in Yorkshire and Lancashire as well as a nationwide delivery only service. We currently manufacture 80...


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

39 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

8x6 tongue & groove garden shed

I bought a 8x6 tongue & groove garden shed from this company in the summer. But after erecting it, it wasn't until the end that I realised that the roof didn't fit. It was to small. I messaged the company but didn't get a reply.
So instead of all the hassle I just altered it myself.
And then winter came, and the shed got all black mould inside. Rain was seeping through the t&g joints. I had to buy a dehumidifier to stop the mould and will wait until the weather picks up so I can make some repairs. Worst thing I have ever bought.

31 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Wow!

Wow! Fantastic company. Customer service is fantastic, I wanted a few tweaks made for my pent shed… not a problem. Delivered on time, now erected and sitting perfectly in my garden, outstanding quality, very happy customer.

10 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic quality greenhouses

Fantastic quality greenhouses! I bought my first one from them around 7 years ago and when moving house, needed a second as I had more garden space. I went to a different company for something cheaper and it was horrendous quality! I ended up coming back to Pinelap and it was worth every penny. Highly recommend!

13 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

They have are advertising 6X4 sheds…

They have are advertising 6X4 sheds cheap coz the where ex displays for £249 but you can buy the same 1 at other shed places either same price or bit more so be careful

9 juillet 2024
Avis spontané
Logo de PineLap

Réponse : PineLap

We are not sure this is a genuine review. If so its strange that it would be a negative review, or even a review you would contemplate. You say we are selling an ex display shed at £249, and that other sellers and shops sell sheds for a little more. We are sure this is true, and also that other shops and sellers may sell cheaper sheds, more expensive sheds, larger sheds and smaller sheds. We manufacture so sell a range of 6x4 size sheds (also many other sizes) they differ in quality and materials used so also differ in price as you would expect. We just do not understand what is negative about selling an ex display shed at a set price? Or why you would need to be careful? We are sure future customers would expect 6x4 sheds to differ in price from seller to seller. One good thing about us is we do manufacture so the quality can differ from very good top of the range to basic, we can also offer options that would appeal to a customer such as windows, double doors, stable doors and opening windows just to list a few.

Noté 5 sur 5 étoiles

bought a 10x6 pent shed delivered on…

bought a 10x6 pent shed delivered on the date promised delivery lads very polite and helpful full instrutions supplied 4 of us erected it in 2 hours without any problems and the shed is absolutely brilliant cound'nt ask for more thank you pinelap. would recomend to anyone

28 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Great sheds, great prices, great service

Was let down by someone on 4 occasions and was in need of a shed delivering asap. Called in here on a Monday morning, ordered a factory second 10x6 and it was with me by the Friday. The driver who delivered it was great - very friendly and chatty and went above and beyond to help me as it was a difficult drop. The quality of the second is a lot better than I could have expected. Great prices, great service and great sheds. Will be back and recommending to friends & family

15 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent service from the office and Dave and Mark

Excellent service from the office, and professionally installed by Dave and Mark.
We had an issue with the top part of the stable door; fitted on Friday and this morning (Tuesday) Dave and Mark have been back out to fix it no questions asked.
If only other companies had similar customer service standards! Thanks Stu, Chorley

18 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Everything from ordering to the actual…

Everything from ordering to the actual delivery and erection of the shed so professional. Thank you all Jason and Sam for the ease of ordering. Also to Dave and Mark great professional guys putting the shed together. So happy with finished shed . Dave and Sue Halifax.

17 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

I ordered a garden bar and could not be…

I ordered a garden bar and could not be happier with the experience. The quality of the bar is excellent and there were no bits missing or damaged. Sam was always helpful and the delivery driver was very knowledgeable. I would not go elsewhere; these guys are the best!

26 mai 2023
Avis spontané
Noté 1 sur 5 étoiles

I had a summer house put up which cost…

I had a summer house put up which cost over 3K but when there was a bad wind it just blew away into my next doors garden as it was not fixed down to the floor.The area I live at is quite exposed and I thought this would have been done but advised that they do not pin them down which is quite ludicrous.
When I asked if they would be able to come back out to erect it again they came and took pictures and basically said they had not had any summer houses blow away in 20 years?
It leaves me really sad that no one wanted to know and what should have been an enjoyment turned into a nightmare and a loss of £3500.
Parts of it was damaged but surely they could have been replaced as this supposed to be an established company and has been going for many years and as they said this has not happened before so they could of helped as a good will gesture. They were Quick enough to take my money but did not offer any help what so ever. Today’s a
Mice day but I I am just left looking at the pile of wood.

17 février 2023
Avis spontané
Logo de PineLap

Réponse : PineLap

We sent a team out to try and help but the damage was too severe. We have been installing buildings since the mid-1980s and have never fixed them down as a permanent build. For many reasons all our buildings are sold and supplied as temporary portable buildings also this is industry standard. The invoice and order forms we use all quote: “Ensure your building is covered by your household policy.” “on sites which are in an exposed position we would advise customers to carry out any extra work that may be required to ensure safety and stability.” “Liability does not cover any damaged cause by storms, high winds or adverse weather conditions.” We know In this case it is storm damage (so easier to point the finger) but it could quite EASILY HAVE BEEN A FIRE FOR EXAMPLE SO THE CORRECT INSURANCE IS VITAL.
We appreciate this is in the terms and conditions agreed by yourself on ordering and that you may not have read the terms in full but we do not list a huge section of terms like some of our competitors so there really is not much to read and check.
From memory we do not recall in all our years having been called back to a summerhouse that has been so severely damaged by winds. It was a big summerhouse / garden room and it had literally been lifted of the ground including sofas and internal furniture then travelled a good 30ft / 40ft down your garden nothing was left salvageable.
We are so sorry we could not help and would love to supply a new one for you but we cannot afford to foot the full cost and just wish you had secured or insured the summerhouse as we advise.
We can understand your frustration but this is not our fault, its not a fault of the service or product provided either. It is just a big oversight and mistake on your part and we just wish we could help.
We have offered to provide a new building and can discount 15% of the overall cost as good will considering your situation but again would urge you first contact your home insurance and investigate if you are covered in anyway.
NOTE TO NEW CUSTOMERS- This is a very rare situation but none the less it can happen. Please ensure you do check terms and conditions and also ask any questions on point of order if you have concerns. To some it may seem common sense when spending such a large amount of money to ensure insurance is in place, but please ensure you take out insurance or include your item in any existing policy. In this case it has been storm damage but it could just as easily and is more common for us to see severe fire damage. BE SURE TO INSURE AND SECURE A NEW BUILDING ITS VITAL.
We are sorry for the situation you find yourself in and please do not feel you can not contact us, we are sincere and would love to work with you and help get you a better situation than this and have offered help with the cost.

Noté 5 sur 5 étoiles

I ordered a 10' x 6' shed from PineLap…

I ordered a 10' x 6' shed from PineLap via their Ebay page,
I received excellent communications on my order and when I telephoned them asking to upgrade the materials to create a stronger shed they could not have been more helpful.
The shed was delivered on time and on the day that we had agreed and I even got a phone call the evening before the delivery from the delivery man to confirm the time.
The delivery man was very friendly and helpful, he placed the shed panels exactly where I wanted them and in the order I wanted.
The delivery man is a credit to the company and my overall experience with PineLap has been excellent.
I would recomment PineLap.

9 mars 2023
Avis spontané
Noté 5 sur 5 étoiles

We visited on Saturday 11th February

We visited on Saturday 11th February, we were looking for a garden shed. There was plenty of choice, Sam showed us all the options and gave us a very good price on a loglap shed. We arranged delivery for 24 February and it was all finished, delivery and erected within 40 mins. Great service!

24 février 2023
Avis spontané
Noté 1 sur 5 étoiles

Very poor service one price on web site…

Very poor service one price on web site then added over £150 when I come to collect poor business practice I would say thay need to update there web site he has the price on form 2011 no mention of this on the phone when you call then wasted time and effort of them if you advertise a price you SHOULD sell it at that poor business practice not to update there web site in 12 years

6 février 2023
Avis spontané
Logo de PineLap

Réponse : PineLap

You uploaded an old pricelist dated January 2011. When in store we pointed out the correct pricelist and that when you select a product to order on the website this also shows the correct price. We think a one star review is a bit harsh as you did not order or use any of our services. It was also quite obvious the price list uploaded was out of date as it is highlighted in big red text across the top of the old pricelist. The website is also live so if you had selected an item and size it would give you a current price, you can also ask for price details of any item over the phone and we are always happy to help and quote on request. We manufacture all top quality timber buildings from small sheds and kennels to large summerhouses, garden bars and workshops so often quote for bespoke and standard items over the phone. It is just unfortunate you only enquired about stock and how quick we could have a shed ready for you rather than the price. We had no way of knowing in advance you had uploaded the old pricelist.

Noté 1 sur 5 étoiles

Dont bother…

Shed leaked from day one company not interested. So I had to pay £300 to get it sorted ....

8 décembre 2022
Avis spontané
Logo de PineLap

Réponse : PineLap

We manufactured and supplied your shed in December, in very wet conditions. You then contacted us almost instantly to say the shed was leaking throughout. Rather than been "not interested" we had a good look and advised it was still wet and rather than leaking it was still drying out. We advised to give it a few weeks and get plenty airflow into the shed just to give it chance for the timber to dry as we could already see watermarks from the drying timber dispersing. Instead you built a canopy of the front of the shed roof, then contacted us 2nd week in January to ask why the shed was now dry (all four walls) since the roof had been extended with this canopy at a cost of £300. We do not think the added canopy has suddenly stopped the whole shed leaking. Instead we think the shed has dried out as we advised it would given time. It would have just been nice to have been given the opportunity and patience we advised and asked for rather than a bad review and for our advise to be ignored.

Noté 5 sur 5 étoiles

Brilliant product from a British manufacturer.

I bought a 6 x 6 greenhouse. Impressed that they pick up the phone and answer questions promptly and to the point.

The Greenhouse was delivered quickly and the driver went out of his way to put the parts where I wanted. The quality is excellent and Polycarbonate Glazing Twin wall comes as standard. It was a dream to erect. Really brilliant product from a British manufacturer.

29 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Fantastic products and service

Fantastic products and service. We bought our children's playhouse 9 years ago and just had a new roof fitted which should then make it last another 9 years. Dave and Mark who fitted the new roof did a great job this week - high quality product, great communication during arranging the new roof and brilliant service during supply and fitting. Thanks a lot guys, well done. I highly recommend Pinelap for children's playhouses.

7 octobre 2022
Avis spontané
Noté 5 sur 5 étoiles

Highly recommended

Highly recommended. Bought a 6x4 shed described as having a few small defects. Absolutely chuffed with the results. The defects was really nothing to it. Very easy to assemble. Communication from start to finish was exellent id buy again in the future

23 septembre 2022
Avis spontané
Noté 5 sur 5 étoiles

had a delivery of a garden shed this…

had a delivery of a garden shed this morning 04/08/22 .25 mins after they arrived they were gone . looked out of my patio window and there was a garden shed.two fantastic very professional workmen . can’t thank them enough . these two are the shed erecting equivalent to USAIN BOLT.
will recommend this company any day of the week and twice on a Sunday
keep up the great work pinelap it is a refreshing change .
regards warren newton heath manchester

4 août 2022
Avis spontané
Noté 5 sur 5 étoiles

Pinelap ... Superstars of the North!

Ordered a wooden playhouse for my daughters via eBay, Brilliant communication from the offset and even entertained my numerous phone calls asking for the dimensions of the windows so I could make some curtains! Amazing customer service and genuine friendly, down to earth staff.
A big thank you to the lovely delivery driver who met me outside my property and helped me carry the pieces to the bottom of my drive. Its blistering hot today and nothing was too much to ask. Cheery, friendly and an all round great experience.
I would 100% recommend Pinelap to anyone and everyone that asked.
Thank you :)

22 juin 2022
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus