Pipe Ten Avis 114

Been with them over a year now and could not be happier with there servers and email, but most of all there support.

There online support is incredible Pipe Ten is the only company i know of and use that I would prefer to sent on online support ticket too, rather than call and speak to them over the phone (saving me time).

The response is super fast and everyone knows what there doing, a top notch company.

The server itself is very reliable and the prices are reasonable. Support is good too, with live chat being responsive. However, I have two gripes which knock off a couple of stars:

1. They only offer FTP on the Windows shared hosting. This is unacceptable in 2017. FTP was never designed as a secure protocol and has many vulnerabilities. I can only recommend their Windows shared hosting if you don't have anything sensitive on the server.

2. The control panel is rather old fashioned, clunky and unfriendly. It can be hard to find things and some crucial services (like MSSQL backup) aren't even found on the control panel but are located at an entirely different URL. It's really not good UX.

Other than that the service is pretty good.

Used Pipeten for a number of years now - and have been very happy with their service. I had (in the past) my support tickets answered at 23:30 ! - who else can do that for you ?

Always polite and curious. Well done - and keep up the good work. If you need to know how a good support system works - this is it !

With a number of services and prices - it will fit everyone's pocket.

Jamie Moynahan was absolutely fantastic support for us.
We needed to transfer our domain hosting because we were dealing with a very difficult person who had control.
Jamie did everything with efficiency and with speed and helped us every step of the way. He really did help us get rid of someone who was making our life hard. First class and a pleasure to do business with. Thank you and all our websites will now be hosted with Pipe Ten.

Thanks Carlos

They have excellent customer service, the best I've seen. They are highly personal and professional and really give you a feeling you are in good hands. Control Panel straightforward design and great service, just what you need. Honestly priced as well. I highly recommend PipeTen, they really care.

I forgot to renew my domain so went to Pipe Ten Hosting to see if i could add a new domain in place of the old one. I was informed by GoDaddy that i had to pay $80 to get my domain back. After asking Matthew Skully if it was possible and after helping me through the process he informed me that the $80 charge is only for .com domains meaning GoDaddy were trying to rip me off. Matthew stayed on chat with me whilst I called GoDaddy and helped me argue my case as GoDaddy tried to cover their tracks. I got my domain renewed for free saving me a lot of money thanks to Pipe Ten. If you're looking for Genuine hosting from a competent company, look no further than Pipe Ten Hosting.

My existing hosting service has been terrible and with my website being down with no reply from them I found Pipe Ten who have been great. They not only managed the migration in double quick time, they also fixed my website and got my email all running quickly. From my previous experience of migrations they can be dumpy, especially with sub-domain e-commerce platforms. I had no issues at all!

Their support is very transparent and you can get hold of someone very easily. You also know what is available rather than vague 24/7 claims you see, which are not 24/7 at all.

So, superb and I rate them very highly! Lastly, my Drupal site runs faster and I am paying less...what's not to like.

Great hosting provider, can't fault them. Their support is second to none. I've used their online chat a number of times and used their online ticket system, responses are always instant and they just get it sorted. They know what their doing. Can't recommend enough.

I've used Pipe10 for many years (at least 8) and have found there servers to be extremely reliable. On the very odd occasion where I've needed assistance (mainly admin), they have responded swiftly and resolved my issue quickly.
I've only have praise for this company and have no hesitation in recommending to others.

Created a site to sell sailing books online for an amateur sailing club. The wise thing was to move it all over to EV-SSL
The support, assistance and guidance given to me throughout this process was exceptional
No hesitation in commending the support team.

I found it very easy to migrate my website to Pipe ten Hosting. One phone call directed me to their free migration service. From filling in a simple form onwards each step was clearly communicated and the (few) things I needed to do were explained very clearly. I was dreading the migration but found the process easy and stress free. I was especially reassured that I could telephone for support for the migration (but I did not need to). Very easy, highly recommended.

Not being a technical person and having gone back and forth with IT company trying to learn what I need to do. It took 10 minutes for Pipeten to in simple terms lead me through it via Chat. Would highly recommend. Jamie Moynahan on Live Chat Service couldnt have been better!

As a complete non technical person, I had put off sorting out my email accounts and landing pages for months. When I finally built up the mental strength to tackle this (what felt like awful) challenge, I was assisted by Jamie at PipeTen. He was patient, explained things very clearly and helped resolve my queries. Brilliant customer service, a credit to the company - thank you!

I needed an Umbraco hosted website to be migrated onto a new host. Within 2 hours of filling in the request form I was contacted by Jamie Moynahan who was a great help. After sending them the website source files, Jamie was able to tweak the config to get it up on the new host - again this was within 2 hours. Fast/friendly response on both phone and emails. Couldn't be happier with the service I received!

This company's customer service is second to none.

I was having major performance issues, with a wordpress website that required over 35 plugins to do what I needed. The tech team spent 3-4 hours per day on live chat with me, for several days, to achieve the performance that I needed.

If you are looking for web hosting, look no further.

Pipe Ten migrated a site for me and made it the most painless experience ever. Their communication was great and I was kept informed throughout. I cannot recommend them enough.

We had an Umbraco site on an old server, which we wanted to close down, but no one left at our company knew anything about Umbraco, including where the files were on the server, which needed to be migrated.

We passed the logins to Pipe 10 and they migrated the site successfully and quickly.

A few things cost more than expected, due to some customization we required. For example, an extra couple of quid for a static IP, so that we could just point A Records instead of changing the Nameserver, but as a whole, Pipe 10's charges definitely seem reasonable.

Pipe Ten provided hosting for my Wordpress site between January 2014 and July 2015. I was a complete newcomer to self-hosting, but PipeTen were there every step of the way: their support is fast, straightforward, friendly and never alienated me or left me feeling that I'd asked a question that had been asked a thousand times before. Most importantly when I was working on my site in the evenings and encountered a problem I could send out a live chat request and receive a response in the time it took to make a mug of tea!

Pipe Ten deserve everything good that comes their way, and I recommend them unreservedly.

I've been using PipeTen for a number of years and they've consistently responded quickly and helpfully to all requests. Having someone pro-actively manage our server means we can get on with the business of building websites and we can pass the benefit on to our customers.
Cheers!

I've used pipe ten for a number of years and have always been happy with the hosting service and level of support.

It is the Tech Support that separates Pipe Ten from the other providers I have used. There is always a quick response and they go above and beyond to help.

I would recommend Pipe Ten wholeheartedly as a hosting provider.