Pipe Ten Avis 114

I rarely write these kind of reviews but I couldn't not after the outstanding service I have had from Pipeten.

I am not technically minded in the slightest and had been tasked with moving our website to a new, cheaper host. After some research I came across Pipeten and they looked good. The prices were basically the cheapest I could find and it turned out they were a Sheffield company, based down the road from us. Interestingly I then started to ask a few people who they would recommend for hosting (without giving them Pipeten's name) and out of the three people I asked, two came back and said Pipeten so that sealed the decision.

From the first phone call to enquire about the hosting service Pipeten couldn't have been more helpful. Firstly, they actually answered the phone - no press 1 for this and 2 for that, straight through to a real person that could answer all my questions, in plain English.

Then onto the move itself...within 5 minutes of signing up online I had a call, just to say hi. The lovely Jamie then helped me through the move (for FREE), step by step and, what I envisaged would involve weeks of a pain, was literally sorted within 48 hours.

Pipten, you are wonderful. I will be recommending you to everyone I meet. Your customer service amazing, a lot of companies could take a leaf out of your book.

Thank you.

Pipe ten offer wonderful service. They are quick with their response and talk you through step by step to solve any problems you may have.

I would not hesitate in recommending them as I am sure they will not let you down.

Pipe Ten offer great customer service. Its good to know there's someone you can ask. They answer my queries and issues promptly, with clear and concise instructions (this is a must for me as I'm a bit of a novice!). My problems are resolved efficiently and patiently. What more could I ask for! Many thanks.

Anytime I join the Live Chat I get a very quick response and a very quick fix to my problem, brilliant customer service, thanks
Kevin O'Brien (Ireland)

I've been hosting with a wide range of companies over the years and selecting some of these as ones to host sites for my clients. PipeTen have increasingly been my first choice for hosting. My reasons are simple:

- a good infrastructure
- a clear web-based control panel with all the options one needs
- an absolutely oustanding level of customer service
- an unbeatable level of technical support

Having worked with hosting companies since the world went web-shaped, I've seen it all. The worst will be when the tech people can't write, can't spell, can't speak English and can't communicate what may be their scant understanding of the technology. PipeTen operate at the extreme other end of the spectrum. They are literate, polite, absolutely on top of their game technically, and fast. Did I say fast? Want a reply within two minutes? Go to PipeTen! I've not encountered better service anywhere.

I was looking to move my hosting for four websites that were all wordpress and optimizepress heavy. I rang up and got patient and helpful advice and NO ATTEMPT TO SELL TO ME! It was great. After two more phone calls I decided to go with them and all my sites, emails etc were migrated by the team inside 8 hours. No question was too stupid and no request deemed meaningless.

I have not got a bad word to say about the whole process. More importantly I have complete faith that if there is a problem in the future it will be dealt with promptly and thoroughly.

This is how all businesses should be.

I've been developing quite a complex application which has required two server migrations as it has grown, and various tweaks to configurations and tracking down of issues.

PipeTen's staff have never failed to find the solution quickly and efficiently. Their support far outstrips any of the bigger hosting companies - and I've used them all.

I can't see how they could be any better!

Pipeten are simply an excellent company! They are marginally more expensive than the likes of Justhost, but the service they offer is worth every penny! Their technical support department is second to none, and every time I've had an issue (I am a bit of a novice) they've sorted it out via their livechat, quickly, efficiently and most importantly patiently! From moving domains to SSL issues, there is nothing they've not talked me though, simply excellent! You'd be a fool to look anywhere else!

We've been with PipeTen for just over 18 months now and all I can say is that their service and support is top notch.

I have several websites hosted with them, some of the sites are very complex with lots of different technologies running and touch-wood have not had a single minute of downtime with the exception of planned maintenance.

Whenever there is an issue, the support response is fast, knowledgeable and has the issue resolved in record breaking time!

I have just completed an account upgrade which involved moving the sites and databases to a different datacentre. The whole process was relatively painless with absolute minimal downtime.

All in all, you will struggle to find a better hosting company.

Finding a good hosting provider is like a minefield out there, as there is so much competition. However I am truly glad that I went with Pipe Ten as they are so efficient and their support team are super helpful and responsive! They have resolved my questions and issues in no time and have been super nice even when my questions are very basic! As they are based in the UK their response is instant and I'm not waiting for people in another time zone to wake up. I love their Multi host package but they have great offerings at various levels. I highly recommend them.

I have used Pipeten for web hosting for a number of years and I have found them to be excellent. Speed and connection reliability is very good, but what really makes Pipeten stand out is the BRILLIANT customer service. Repsonses from the support team are always very quick and, in the ever changing world of the internet, Pipeten keep up with technology; upgrading their systems and adding new features when required. I continue to remain very impressed.

Thanks Pipeten! I had a few self-inflicted issues with installing WP and the Pipeten team were patience yet very efficient in rectifying my problem.

Many Thanks,
Yashlin

I have been with Pipeten for many years now and their customer service is fantastic. The team are always willing to help, even if the question should fall into the realms of code and development.

In a world of useless automated support these guys do things differently. The support is second to none. They know their stuff. They are always patient and quick with good help. Recommend them every time!

What I want from hosting is reliability - its got to work. And with Pipeten it does just that. I've got a number of domains with various different hosting and mail arrangements and they are totally reliable. But what makes Pipeten fantastic and keeps me coming back is that they go beyond this to offer first rate, personal service so that when I need something out of the ordinary or have a problem they're on to it straight away and they get it sorted. I would 100% recommend Pipeten for hosting and domains - they're a model of customer service others need to follow!

I went with PipeTen as they were one of the few (if not the only) hosting provider in the UK who had some knowledge of the server requirements for hosting Social Engine sites. From the start they have been extremely helpful and completely on the ball with any issues I've had.
I also had to change my hosting package shortly after joining as my initial package wasn't up to the traffic i was getting. This involved changing physical servers, and PipeTen walked me through this process to ensure a completely smooth transition.
What's more, i had an ongoing problem on my site which we weren't even sure was server related. PipeTen helped me with this tirelessly to get the problem resolved. I'd recommend these guys to anybody.

I have been with PIPETEN for a number of years and have transferred all my business to them. They are an absolutely excellent company who have always valued me as a customer. This is unusual in todays world of 'big' business! I just contacted their support ten after hours and was pleasantly surprised to get a UK representative instead of the usual offshore call centre. Top marks and HIGHLY recommended. I wish all service providers were this good! Also should mention Matthew in support who was patient and very helpful. Top marks!

Yeah, so their website looks dated and how do make hosting and whatnot sexy anyway? The control panel is a bit clunky and you have to register separate accounts for domain registration and hosting. But time after time the dudes on live chat have all the answers. All of them. They are patient and polite and knowledgeable and it finally occurred to me that all that other stuff doesn't matter. What matters is that my websites are live, my email's coming through, and I know that whenever I have a question someone is there on the other end of a keyboard who will help me out. Hence, the epitome of "customer service".

Yeah I know, perfect? Well I moved from 1&1 because the service was soooo bad. They helped the move and none of my clients did not notice their sites had moved. I have had issues since then as you do, but none of these have been the fault of Pipe Ten, they were just lifes issues. However what makes Pipe Ten so good are the guys that provide the support, you get to speak to a human with a name who goes out of his way to help. Really out of their way. Really cannot fault them so happy to give praise.

I had an issue with a client's domain name, Gavin sign posted me very clear on how to solve this issue, i then need further support and was assisted by Jamie who again gave me important clear information with useful links that solved my problem.
I would highly recommend Pipe10.