PITS Data Recovery Avis 

Professional service. Good communication and quick results.

Great company. Fast results

Great customer service. Samuel Atkins, Account Manager with PITS Data Recovery was amazing to work with. He walked us through the entire process, followed up during the process as well as once the process was complete. Highly recommend!!!

The communication with Eric was top-notch and he made the entire experience seamless. We thought we had lost our most treasured memories and their team was able to retrieve them for us. We are forever grateful for Eric and the rest of the team.

I worked with Samuel over at PITS and he was great. He kept me updated on what the process would be like and gave an estimate of what it would cost. He was able to give a timeframe and stick to it. Data recovery is not cheap, but Samuel provided value that made the entire cost feel worth it. My data was fully recovered.

They were able to recover all my necessary files in a timely manner. Customer service was straight forward and to the point which allowed me to recover my critical files without any hassle

I had a SSD failure where it was no longer recognized by my computer, and there were family photos and work files on there that I hadn't backed up. I called PITS about my case, and Kevin was able to walk me through the necessary steps. It was great to find a place local to Los Angeles where I could drop the SSD off directly at the lab, and they even called me at the end of the process to make sure they had recovered everything that I needed!

Eric was very patient and handled my case very well. He made sure that my understanding of the process was clear. That gave me confidence in choosing PITS to recover my data.
The price is up there a bit but is better than competitor prices. You can’t put a price on memories.

Very helpful people when it comes to data recovery. Really helped me out a lot, would refer people to use and would defiantly use again if another data related incident happens again. Thank you for your help!!

Nice people, very friendly, do what they say and in timely manner

I rarely write reviews, but PITS earned this one.
The situation: Our client's production server experienced a complete RAID0 failure. Two Seagate enterprise drives, both 8+ years old (over 71,000 operating hours each), failed within the same incident. One drive had physical/electronic failure requiring cleanroom intervention. The other had 96 active bad sectors. The ext4 filesystem was severely corrupted with an unallocated root inode. The drives held our client's entire production database — financial services data with no recoverable backups elsewhere.
By the time we engaged PITS, software recovery had been thoroughly exhausted. Multiple mount attempts failed. fsck couldn't complete its first pass due to I/O errors. This was a job that needed professional cleanroom equipment, expertise with RAID reconstruction, and someone who could rebuild corrupted ext4 file structures.
The team:
Zac was our lead technician and the reason this recovery succeeded. He used PC-3000 professional equipment, correctly identified all RAID metadata (matching the original UUIDs from our pre-failure diagnostics), and successfully reconstructed the filesystem structure. When the second drive required cleanroom work in the USA, he coordinated the physical repair and imaging process efficiently. Most impressively, he worked evenings and weekends to compress what could have been a 10-14 day recovery into a delivery ahead of his promised Wednesday deadline. The work quality was excellent — recovered files maintained their original directory structure, filenames, and timestamps. He even rebuilt the file structure manually after structural damage, rather than just dumping recovered files into a lost+found mess.
Eric managed our account and was instrumental in helping us make decisions under significant time pressure. When we faced choices about timeline tiers, recovery scope, and shipping logistics, Eric explained tradeoffs clearly without pressure tactics. He responded promptly to questions across time zones (we're UK-based, client in Sri Lanka, recovery in the US). Honest, professional, helpful.
The outcome:
We recovered our priority data — production database backups in /opt/all_db — with original folder structure intact. File integrity verification showed our .gz backup files were valid and restorable. We were able to rebuild our client's MySQL environment on a new server and restore operations before Monday morning business hours in Sri Lanka. The client experienced minimal downtime visible to their end users.
Cost considerations:
The pricing was at the higher end of the market, but commensurate with the work involved (cleanroom recovery on enterprise drives, RAID0 reconstruction, ext4 filesystem repair). Given the alternative — total business data loss — the investment was justified. The pricing was transparent: we understood what we were paying for, what the success criteria were, and what the timeline would be.
Would I recommend PITS?
Without hesitation, for serious data recovery situations. They have real cleanroom capabilities, professional equipment (PC-3000), and technicians who actually know what they're doing. Zac and Eric in particular made what could have been a catastrophic incident manageable.
Specific recommendations:

If you're facing RAID failure, especially RAID0 or complex configurations, PITS has the expertise
If you have failing drives that need cleanroom intervention, they have the facility
If communication and clear decision-making matter to you, ask for Eric
If you want a technician who'll go the extra mile to deliver ahead of deadline, ask for Zac

Thank you to the entire PITS team for getting our client back online when it mattered most.

Fast professional service. Highly recommended.

After an initial offer that was way out of budget, Samuel kindly allowed me to bargain the price down. They recovered all of my data and returned it on an affordable new password encrypted SSD. Thanks!

Excellent service, very friendly and professional.

Custer service was great.

I lost all of my 2TB external hard drive data beyond the scope of recovery, PITS Data Recovery was able to recover everything. Customer Service answered all of my questions and explained the process clearly. I was comfortable sending my external to them and confident in their process.

1st, Kevin has been amazing! He patiently, clearly, kindly answered all my many questions. He walked me through the steps and he answered my calls and emails quickly. Without his assistance, I would not have sent my drive to you or anyone for repair and retrieval. He even answered my cloud storage questions. What a relief!

2nd, ?Ella (think that was her name) was very helpful to me as I checked for my pictures today during the onlineviewing of the results.

I am very excited that my pictures have been retrieved- I can't wait to get them back into Lightroom! You did it very quickly considering the large number of pictures 'lost' - over 3 TB of photos that were each large files taken with DSLR and Z8 mirrorless cameras and processed sometimes in great detail in lightroom and/or photoshop. Thank you so very much!!

PITS was absolutely wonderful to work with. They recovered files on my usb drive that I feared were lost forever!! I absolutely recommend them for any of your recovery needs!!!

Quick service and recovered all my files I thought where lost forever
Samual was great to work with and fully honest I can’t thank him enough
PITS is the best

PITS was able to help us with a hard drive that Windows stopped seeing. We were able to get all of our data back in a timely manner. The staff was easy to work with.