Planet Tiles Avis 

Unfortunately the tiles don’t look anything like the ones on the website

Wrapped very well, however at least 6 of my 24 were chipped, must of been like this when packed, had enough for what I needed so no big drama

Great tiles. Delivery excellent. On time, friendly, no damage to tiles.

Really excellent service. Wonderful quality tiles at a fraction of the price of competitors. When the tiler opened a box and discovered that one of the deliveries from some months back had the wrong tiles, the Planet Tiles Sales Team got a new batch to Scotland in under 24 hours.

Planet Tiles go by the name planettilesonline on eBay. Avoid this company. Tried buying from them but item never arrived. They did not reply when I contacted them and no refund was given until eBay got directly involved. The item was never posted.
This con firm should be avoided at all costs.

Recently bought some Oslo tiles from this supplier. We’re really happy with them, they look lovely In our hallway 😊.
All our queries were replied to. And the delivery was on time, with a very helpful guy delivering to us.
Many thanks .

Fantastic service from the lovely Ged who delivered my tiles today
He lifted each box (22) into my conservatory for me which saved my daughter from having to come and help me
He is the nicest person on the planet (excuse the pun)
Would recommend one hundred per cent

EXEMPLARY CUSTOMER SERVICE!

Running a business myself, I have to say that this PLANET TILES customer service is genuinely EXCEPTIONAL!!!
I bought some tiles from Planet Tiles last week and unfortunately 5 arrived broken. I immediately contacted Planet Tiles to let them know about the damage. Their reply was to immediately refund my delivery fee and to send out replacement tiles within days, free of charge.

The tiles are absolutely gorgeous and will look amazing on my 'Art Deco' inspired en-suite.
TOTALLY RECOMMENDED!!!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Tiles are of good quality and finish but as others state the delivery service is very poor. They would need to stop using the outsourced delivery company they have now and to put in place a system where they know where their orders are to own the experience customers need. At present I would not use them again.

Terrible delivery and customer service. Delivery did not arrive, then attempt made to deliver on wrong day, then they technically ‘lost’ my delivery. Seems their delivery company outsourced, and a warehouse man ‘found’ my delivery in the back of the warehouse. Called the company, who said they would look into it, and according to their records, tiles had been delivered on original date. Still waiting for their call back! I would not recommend this company.

Great choice and price, however tiles arrived on the wrong day without warning I had taken the day off which was wasted and it was pure luck I was home. Then they were all wet, the tiles were then damaged with residue from the back of the tiles which took hours to scub off. Can't get through on the phone and no response to email, delivery was really expensive, disappointed and wouldn't use again

Customer service is absolutely shocking!! Emailed with no response, phoned several times and kept getting told, we’ll call you back with an update on my order but heard nothing. Lady on the phone seemed disinterested in my query and clearly not trying to help in any way. I'd avoid this business if you want good customer service and purchase tiles elsewhere.

Lovely tiles, but far more importantly, extremely helpful team. The ones I wanted were out of stock, and they walked me through every step of the delivery from their stockists, put a back up option on hold 'just in case', and generally went the extra mile. Thank you!

Really lovely ordering experience the chap phone could not have been more helpful! Then just when you think they couldn't be better - I speak to Helen who cheerfully and efficiently moved my delivery date and address- customer service to be proud of.
furthermore, I have seen the same tiles so much more expensive on other sites. Very excited to see the tilles but so far so good - good old-fashioned customer service!!

garbage! total waste of time and money! I ordered tiles from their website, recieved dispatch notification the day after, 4 days later I emailed to ask for a shipping update, their response was that there was a glitch on their system and I wasn't properly charge for the dispatch and they just refunded and cancelled the order... not good! now im a week behind thanks a lot!

So very helpful in the shop.
Brought some lovely wall and floor tiles.
Which then they helped us with choosing What else we needed to buy

Planet Tiles are extremely friendly and helpful and I’m really happy with my tiles. The delivery times were really fast.

Lovely tile selection, great service. Will use again.

Planet tiles are a superior company that goes the extra mile.

Tiles are of outstanding quality and they cannot do more to assistt