I ordered my planters online, impressed by the professional appearance of the website. I was given a delivery date just 4 days later, over a weekend. When my planters arrived they were packed well, th... Voir plus
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So far, so good. I was really pleased to find this website and bought a copper colour cube, with liner and feet to improve drainage. It arrived very promptly, in perfect condition and I look forward... Voir plus
L'entreprise a répondu
Purchased 3 corten steel planters. The price was the best I could find. The planters arrived quickly and seem to be good quality and look really fantastic. I had to contact the company regarding assem... Voir plus
The delivery was excellent and really pleased with the appearance and size of the planter. However, there is a prominent unsightly mark on the top of it which was obvious when we unpacked it. Decid... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Welcome to PLANTERS.CO.UK, your go-to destination for premium planters that blend style, functionality, and sustainability. We are passionate about helping you create beautiful, thriving green spaces—whether in your home, garden, or office. At PLANTERS.CO.UK, we believe that every plant deserves the perfect home. Our mission is to provide high-quality planters that cater to every style and space, making it easy for you to bring nature into your life. Our vast collection features contemporary, classic, and unique designs to suit any aesthetic. Your satisfaction is our priority. We’re here to help you find the perfect planters - We don’t just sell planters; we inspire you to transform your spaces into lush, vibrant oases.
Coordonnées de contact
25 Albury Close, RG30 1BD, Reading, Royaume-Uni
- 0118 315 1220
- support@planters.co.uk
- planters.co.uk
4,2
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81 avis
A répondu à 45 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great product and great service.
1 avril 2026
Avis spontané
Réponse : Planters.co.uk
Hi,
It’s wonderful to hear that you’re pleased with your recent order and the service you received from our team. We truly appreciate you taking the time to share your positive experience!
Kind Regards,
Thomas
Customer Success Manager
the planters are as sold and delivery…
the planters are as sold and delivery fast and tracked. Will use again.
2 avril 2026
Avis spontané
Réponse : Planters.co.uk
Hi Nina,
Thanks so much for the lovely review! It’s great to hear that you’re happy with your new planters and that the delivery went smoothly. We really appreciate your support and look forward to helping you again in the future.
Kind Regards,
Thomas
Customer Success Manager
We are very happy with our Oak Barrel
We are very happy with our Oak Barrel. It is a high quality wood, well preserved and it fits beautifully in our garden.
30 mars 2026
Avis spontané
Réponse : Planters.co.uk
Hi Miglena,
Thank you so much for your kind words! We're thrilled to hear that your new addition has found a perfect spot in your garden and that you're pleased with the quality and condition of the wood. It’s wonderful to know it fits in so beautifully with your outdoor space.
Kind Regards,
Thomas
Customer Success Manager
Happy customer
Ordering easy and efficient. Lovely product. Delivery by DHL not great.
7 avril 2026
Avis spontané
Réponse : Planters.co.uk
Hi Mrs Gill,
It’s wonderful to hear that you found the ordering process so smooth and that you’re happy with the quality of your new items. We’re sorry to hear the delivery side of things wasn’t quite as good, and we’ve taken your feedback on board to help improve our service moving forward.
Kind Regards,
Thomas
Customer Success Manager
Great website and great service
Great selection of products on the website with lots of information and pictures on the products. I ordered 2 large metal planters which arrived well packaged in perfect condition. Kept well informed about the delivery of my order.
28 mars 2026
Avis spontané
Réponse : Planters.co.uk
Hi Lisa,
Thanks so much for sharing your experience! It’s great to hear that you found plenty of helpful information on our website and that your new planters arrived safely and in perfect condition. We're also glad that our delivery updates kept you well-informed throughout. We hope you enjoy the new additions to your home!
Kind Regards,
Thomas
Customer Success Manager
Excellent service from Planters and…
Excellent service from Planters and great product. We would definitely order again
31 mars 2026
Avis spontané
Réponse : Planters.co.uk
Hi Sandra,
It’s wonderful to hear that you had such a great experience with us! We’re so glad you're happy with your new planters and the service you received. We truly appreciate the support and look forward to helping you again whenever you're ready for your next project.
Kind Regards,
Thomas
Customer Success Manager
Genuinely helpful and pleasantly…
Genuinely helpful and pleasantly friendly.
6 avril 2026
Avis spontané
Réponse : Planters.co.uk
Hi Anne,
Thank you so much for your kind words! We’re thrilled to hear that you found our team helpful and friendly. It’s always our goal to provide a great experience, and we’re so glad we could assist you.
Kind Regards,
Thomas
Customer Success Manager
Website was easy to use
Website was easy to use. from order to delivery very quick.
planters were packaged well.
planters looked the same as picture in colour, and was as good as I had hoped.
25 mars 2026
Avis spontané
Réponse : Planters.co.uk
Hi,
It’s great to hear that you had such a smooth experience from browsing our website to receiving your order! We’re so glad the planters arrived safely and matched what you were hoping for. We hope they look fantastic in their new home.
Kind Regards,
Thomas
Customer Success Manager
Purchased 4 planters in dark grey with…
Purchased 4 planters in dark grey with material liners. Good quality and very good customer service with quick delivery. Just one or two very minor scratches and dents to the top of two of them but not enough to complain about, really.
Overall very pleased with the product and therefore recommended.
31 mars 2026
Avis spontané
Réponse : Planters.co.uk
Hi Mr Graham,
Thank you for sharing your experience with us. We're so pleased to hear that you are happy with the quality of your new planters and that our team provided the quick, helpful service we strive for. We also appreciate you letting us know about the minor marks on a couple of the items; we've taken your feedback on board to help us improve our service and quality control moving forward. It's great to have your recommendation!
Kind Regards,
Thomas
Customer Success Manager
Lost order
Part of the Order was lost by their Carriers - for which my Wife had paid a substantial carriage charge. I had spent over 20 minutes trying to get through to their "HELP" line yesterday and was promised a call back "within the hour" when they traced the missing Order. Needless to say that didn't happen, so I spent another 20 minutes today being continually cut off and when i finally got through I was told that they were unable to replace the ordered item stating that it was not in stock and they did not know when it was going to be in stock. Funny enough, a refund was processed within 2 minutes of my phone call ending, despite the fact that thy were supposed to go back to the Carrier for more enquiries to be made. Now I will have to see if I can get a replacement part from another source or have one made - not easy to find someone who will make a zinc metal insert! The products, if and when they arrive are good but the carriage is expensive and Client care is abysmal...
31 mars 2026
Avis spontané
Réponse : Planters.co.uk
Dear Mr Barbour,
Thank you for your feedback. I have personally reviewed the communications relating to your order in full and would like to offer my sincere apologies for the experience you have had.
Your original order was placed and fulfilled without the insert — this was a separate subsequent order, and it is this second consignment that was unfortunately lost by our carrier, DHL. We are sorry this occurred and understand the frustration.
It is worth noting that the insert is an optional accessory — its purpose is simply to save on soil rather than being essential to the function of the product. That said, we recognise the importance of keeping all accessories consistently available and are ensuring these are now maintained in stock going forward.
Upon completing our review, a full refund was processed promptly — this was not premature or in error, but the result of our investigation concluding in your favour. We would not process a refund without due consideration.
Regarding our telephone service, we acknowledge that we are currently onboarding new staff and making changes to our phone system. We are sorry if this led to longer wait times or any difficulty getting through, and this is something we are actively addressing to ensure a better experience going forward.
We would like to apologise once more for the inconvenience caused throughout this experience. It is not the standard we hold ourselves to, and as a gesture of goodwill we have already instigated compensation.
We are glad to hear you have been happy with the products themselves and hope we have the opportunity to restore your confidence in us.
Kind regards,
Mateusz Golda
Managing Director
The quality of the zinc planters were…
The quality of the zinc planters were great. They were well packaged and arrived very quickly.
Faultless.
Definitely recommend buying more from them in future.
20 mars 2026
Avis spontané
Réponse : Planters.co.uk
Hi Mr Brown,
It’s great to hear that you’re happy with the quality of your new planters! We take a lot of care with our packaging to ensure everything arrives in perfect condition, so we’re glad they reached you quickly and safely. We really appreciate the recommendation and look forward to helping you again in the future.
Kind Regards,
Thomas
Customer Success Manager
Delivery on time
Delivery on time.
And the planter is small from what I expected but still perfect for the purpose
30 mars 2026
Avis spontané
Réponse : Planters.co.uk
Hi Pragati,
Thanks for sharing your thoughts with us! We're happy to hear that your delivery arrived right on time and that your new planter is working out well for its intended purpose. We also appreciate your feedback regarding the size; we've taken it on board to help us improve our service and product information moving forward.
Kind Regards,
Thomas
Customer Success Manager
Fantastic planters at a very…
Fantastic planters at a very competitive price. Well packaged and delivered very quickly at a good delivery charge. Would definitely buy from here again. Highly recommended.
26 mars 2026
Avis spontané
Réponse : Planters.co.uk
Hi Jan, thank you so much for the great feedback! We're thrilled to hear you're pleased with your new planters and that everything arrived quickly and safely. It's wonderful to know you found them to be such good value, too. We really appreciate the recommendation and look forward to helping you again in the future!
Kind Regards,
Thomas
Customer Success Manager
Excellent product delivery on time.Good…
Excellent product delivery on time.Good quality.
16 mars 2026
Avis spontané
Réponse : Planters.co.uk
Hi Carmen, thanks so much for the review! We’re happy to hear your order arrived right on time and that you’re pleased with the quality of your items. We appreciate your support!
Kind Regards,
Thomas
Customer Success Manager
Order received very quickly and it was well packed, very happy with service and planter.
Order received very quickly
26 mars 2026
Avis spontané
Réponse : Planters.co.uk
Hi Mrs Drain,
It’s great to hear that your order reached you so quickly! We always aim to get things delivered as fast as possible, so we're glad we could help. Thank you for taking the time to let us know.
Kind Regards,
Thomas
Customer Success Manager
Brilliant black planters
Brilliant black planters. Lightweight to move and look great. Very well packaged with fast dispatch and delivery. I would definitely buy again from this company.
13 mars 2026
Avis spontané
Réponse : Planters.co.uk
Hi Gil, thank you for the wonderful feedback! We’re so glad your new planters look the part and were easy to set up. It’s also great to hear that they arrived quickly and safely. We really appreciate your support and look forward to welcoming you back soon.
Kind Regards,
Thomas
Customer Success Manager
Excellent customer service
Excellent customer service. Our new zinc galvanised planter was delivered very quickly & was extremely well packed. The planter itself is very light & a great colour. We've put it on a wheel base for ease of moving it around. We haven't planted it up yet so excited to do that but very satisfied so far. Would recommend this company & will no doubt be buying more planters from them in the future.
18 mars 2026
Avis spontané
Réponse : Planters.co.uk
Hi Alan, thank you so much for the lovely feedback! We’re delighted to hear that you’re happy with the service and that your new planter arrived quickly and safely. Using a wheel base is a fantastic idea to make moving it around even easier. We hope you have a great time getting it planted up, and we look forward to helping you again soon!
Kind Regards,
Thomas
Customer Success Manager
Really happy with the planters we have…
Really happy with the planters we have bought 5 in all. Delivered quickly exactly as described and good quality at a reasonable price.
26 mars 2026
Avis spontané
Réponse : Planters.co.uk
Hi John,
Thanks so much for sharing your experience! We're delighted to hear that you’re happy with your new planters and that they arrived exactly as expected. It’s great to know that the quality and value hit the mark for you across all five of your items. We really appreciate your repeat business!
Kind Regards,
Thomas
Customer Success Manager
Incorrect advertising of products
I paid £120 for a planting trough made from pressure treated and tanalised wood. I received a planter made from raw pine that had one (badly painted) coat of orange paint/stain. This will rot within 1-2 years! I’ve been offered a 20% discount, which doesn’t really help - I still have a planter not fit for purpose unless I spend hours applying multiple coats of stain to it. Would not shop here again
28 mars 2026
Avis spontané
Réponse : Planters.co.uk
Dear Angela,
Thank you for your review. We would like to address the key point directly.
Pressure treatment and tanalisation are industrial processes in which preservative is driven deep into the timber under pressure — once applied, the treatment is completely invisible to the eye and cannot be identified by colour, texture or appearance. The wood used in your planter has been pressure treated as specified, and we can say this with confidence having visited the production facility and seen the process firsthand.
The surface coat you describe is a separate decorative finish and is entirely unrelated to the structural preservation of the timber. We appreciate that the finish may not have met your expectations aesthetically, and that is feedback we will take on board — however it does not affect the durability or longevity of the wood itself, which is protected by the treatment beneath.
We stand by the specification as advertised. In fact, we have a pressure treated planter positioned outside our own office which remains in excellent condition after several years — a testament to the durability of the treatment when properly applied.
As the product remains in your possession, we would invite you to get back in touch with us directly should it not perform as expected. We are confident in the specification but are always happy to discuss further.
Kind Regards,
Mateusz Golda
Managing Director
Réponse : Planters.co.uk
Hi Louise, thank you so much for the great feedback! We're delighted to hear that your order arrived quickly and met your expectations perfectly. It's always our goal to make the process as smooth as possible for our customers.
Kind Regards,
Thomas
Customer Success Manager
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