Podpoint Avis 

Andy Ward the engineer arrived and his service throughout his visit was exemplary, he was keeping me updated every time he would test the charger to find the root cause to the issue which resolved by changing the circut boards after narrowing it down to the fault. Also before Andy arrived I have not a bad word to say about the CS as I have been updated regularly from each department.

Ive had my charger for six years and it's been faultless, Sadly a contractor damaged the control cable at my home and I contacted Pod Point for help. After an initially promising reply (thanks for your query, ref number, send more info) they went radio silent. Won't answer the phone or reply to mails. The "helpline" is useless and not fit for purpose.

I have been waiting for 5 months to have my charger installed and have spent hours trying to speak to customer service without success. They are still advertising installation within 3 weeks - claim 5* reviews on Trustpilot
and Which recommendation. Impossible to speak or get answers to specific queries not on their prepared lists

After my installation failed numerous phone calls which were allegedly passed to their technical support team resulted in no contact I registered a complaint. Reply said they would contact me within 7 working days, 21 days later still no reply despite emails requesting action. I then tried to self help and sorted by reset (switching supply off for 15 seconds). I recommend that you not use this company,

Had a pod point charger. After a slight hiccup pod point sent one of their contractors to check and fit a CT clamp which required opening the unit. Fast forward past the warranty and the unit stop working.
Called and they were going to charge up to £200 to just look at the unit and then another £600 if it was found faulty.
Having paid for my own unit independently and not using pod point it turns out the original install was done incorrectly which should have been identified when CT clamp was fitted and the CT clamp was wired opposite.
Called pod point to discuss but hung up on by customer services.
My advise never buy one at all.

I would give this company zero stars if I could. I paid £1000 which they took straightaway, then the installation process has been a nightmare, they keep asking for pictures and then changing the installation company and starting the process again. Whenever you call a poor woman has to type a message to the project manager who never calls back. I've asked for a refund as my car is due to arrive and I have no charger..... avoid at all costs, they do not call back and now I have no money to order from another company.

Appalling. After weeks of unanswered emails and broken assurances by phone am still without installation. After escalation have just received an email (no apology) asking for more photos- weeks after sending photos originally. Staff at call centre are polite but don't follow through.

Despite filling in a survey/ taking photo videos of where the pod point will go the ‘engineer’ and I use those words lightly stated he couldn’t do it as the cupboard was in his way. He managed to do it somehow but has damaged my property- he broke the front part of my step and said he fixed it- with a totally different colour concrete and after he left I noticed he has drilled through from where my fuse box is in a different room right through to my dining room, causing lots of damage- he has gone right through the plaster board and chipped off all the plaster and paint on one wall X3 times!. As it’s the weekend I have had no one to contact but will be tomorrow ASAP as they need to pay for the damage to be rectified to my property, absolutely unbelievable.

Awful / no urgency or interest in helping to install a charger. Multiple no show appointments. Completely disinterested in helping. Made no progress in 3 months of trying.

Excellent service from POD … great communication from fitter who arrived on time and done a professional job a big thank you to Haydn absolute top man.
Would highly recommend POD the whole process was smooth , Haydn set up my app and showed me how to use it , I did a bit of research to see which EV home charger to get and my experience with POD has been totally justified as the best option to get.

Returned reluctantly to Podpoint at a Tesco thinking the service must have surely improved since last using the service. Reinstalled that app, topped up the pre-pay, which is archaic in itself. Returned to my car to find charge had been interrupted for no apparent reason! Lesson learnt - never again!!

Awful experience. Unfortunately had to use them due to EDF tariff but after 2months of awful customer service we have now cancelled and will change service providers. Response to emails is non-existent, no feedback after doing initial survey. AVOID!

Avoid, they continue to book someone in to install but haven't yet provided either us or the installer a unit to install so when an installer arrives they cant do anything. Have lost count how many emails we have sent about this with no reply, you can try to phone but will be given a reason not to be connected to your installation manager, return calls will be promised but wont happen, we have left 3 or 4 messages, have also sent letter of complaint to solar company who recommended POD, we would have gone with another Solar company if we had known was this bad

GET A DIFFERENT HOME CHARGER IS MY ADVICE. This company keeps updating the app and changing stuff so you can't charge your car with YOUR OWN charger.

ANNOYING

The worst customer service. I completed everything in the survey and was provided an install date. I have paid in full. No one turned up. Trying to get hold of anyone to talk to is very hard and it is a different person every time. No one replies by email. I have been waiting over three weeks for a new fitting date and have had nothing. Can’t get a reply.

I ordered a podpoint referred to by Arval last Saturday. I did the survey though the app which was surprisingly very easy the same day and on. The Monday had an email saying that I could have my charger installed on the Tuesday once I confirmed delivery I had a confirmation text from our engineer Hadyn giving us an estimated time he would be with us.

On the morning of delivery I received another message from Hadyn to say he was about 30 minutes from our house.

When Hadyn arrived we was welcomed with a really friendly guy putting us at ease of any apprehensions we had of where to fit the charger. Throughout out the fitting Hadyn was brilliant, a very neat engineer and after fitting was complete it was like he had never drilled though numerous walls he cleaned us that well behind him.

It was a pleasure to have Hadyn fit our EV I’ll definitely recommend him to fit any other chargers.

Thank you Hadyn

Awful company if you have a problem. They ignore communication, leave you waiting and waiting.
Without a working pod point having am electrical car is nightmare.
AVOID AT ALL COSTS!

OMG! I was wobbly after paying an upfront fee of £99 and £34 a month for an EV charger: when they told me they'd renew my subscription after 3 years. However, after a bit of poor communication, the company got back to me with reassurance that I didn't have to pay for a subscription after the initial 3 years. They then gave me a super-quick installation date and our electrical engineer was above and beyond amazing! Steve texted to say when he would be coming - so no waiting around in a 4-hour window. He was cheerful, made friends with the dogs, told us what needed doing and when he'd have to turn the power off. He then went through how to use the newly installed charger and said he was available by text of we needed support. He was brilliant!
Podpoint - you just need to improve your phone communication and email support and you will nail it. Steve the installer is the making of your firm (I hope all your installers are as professional as him).

I am writing this review to highlight a significant failure in customer service. I placed an order with Pod Point, but I received no contact for neither the goods nor the services promised. As a result, I requested a refund on 14 August 2026.

Despite attempting to resolve this directly with their customer service team since, and each time being told its been treated as urgent by their operations team, the issue remains unresolved, and I have not received a refund.

Due to the lack of satisfactory communication and resolution from Pod Point, I have been left with no choice but to officially dispute the transaction through my bank to recover my funds.I strongly advise potential customers to exercise caution when dealing with this company’s customer service and order delivery.

Unfortunately I couldn't give less than one star. Horrible customer service. They were used by my car lease hire company as presumably they were the lowest bidder for the contract. As they have a contract with lease hire companies they simply don't care to do the job properly. Delayed my charging point install for months due to internal errors and miscommunications. Never apologised for anything. I then complained about all of the issues and then I saw the Trust pilot reviews. Says it all. Avoid if you can. Most likely you are stuck with them as they are part of a contract or lease. Prepare for your time and money to be wasted by people who couldn't care less.