Polti UK Avis 

Ordered a steam iron through ebay via Polti Outlet.
They didn't put the full address on for the ebay drop off point and then EVRI managed to lose the parcel.

Bought a Polti cordless vacuum cleaner a few weeks ago and the battery keeps dropping off therefore impossible to use unless taped up!
Tried to contact by phone numerous times but no answer. I have emailed and not received a reply.
Totally unacceptable Custer service

Purchased a Polti La Vaporella XB60C Steam Generator Iron from Costco in December 2023.
This stopped working earlier this year.
Boiler steams until it appears it is going to explode. Terrible quality.

Boiler is advertised to have a 10 year Warranty.

However on contact with Polti Uk – they want £99.00 and claim they will refund once assessed. How ridiculous a warranty.

Customer service very snotty, no wonder they have a low trust pilot rating.

Reading other reviews – it sounds like all products have serious QUALITY issues in general.

Costco have thankfully agreed to refund.
Costco rep also confirmed they have had lots of issues with Polti products – to the point they no longer retail the brand.
I can see why!

AVOID THE POLTI BRAND………….do yourself a favour.

**** Given the response from DAN - below is a a direct quote from an email DAN sent to me *****

"Based on my experience, I am in agreement that the fault is likely in relation to the boiler"

I reiterate - avoid POLTI and it's shocking after sales service.

Fantastic Customer Service

I have had Polti for many years. Last year I bought a new Polti iron. I had an issue with it and contacted customer service to resolve the issue.
I received fast and professional service.
The outcome was far better than I expected.
Thank you Olivia, you were amazing.

Wonderful customer service thank you very much Dan and Olivia.

I ordered and received my vaporella iron and on inspection this was clearly a second hand iron I have tried to contact them since Saturday and it’s been like pulling teeth! I have had some replies bk but they’re just asking me if the date for return is ok and then when I reply saying yes ok I don’t hear back from them for another day and then the return date changes to the next! Communication is
awful I need to return this iron so I can have a refund!

Now been loolking into trading standards all stuff they send faulty Olivia exexcutibe office just lie out of her teeth bank now been inform never ever pick up ohone

Purchased a £160 steamer October 2024. Great for the 12 months that it lasted... Now it steams nothing! Unfortunately the customer service however is non existent. They seem to intentionally make it exceptionally difficult to claim under warranty. No one ever answers the phone or returns your call after leaving voicemail. Sorry excuse of a company.

Don't bother buying anything from Polti as the within a period of 2 years they replaced 3 of the machines I purchased off them and the warranty ran out literally after the third machine decided to pack up. I had to purchase another steam cleaner only to have the machine break down within not even a year. I've lost all faith in there aftersales service and their actual products as the Polti steam cleaner I had prior to these lasted nearly 20 years. I've emailed and called them twice and still waiting on a response. Save your money and by from another manufacturer as their machines are inferior.

All I wanted to do was register my warranty. Gave all the information required online - doesn't work. Tried multiple times. Tried calling Polti Customer Service multiple times, always get a voicemail saying they will call back - they have not. Tried emailing them - no response. Have had Polti products for years and never had this issue before.

UPDATE - Monday 2nd March - had to cancel the order as their was no end delivery date in sight, Polti had absolutely no intention of filling the order, if they did they would have arranged for an alternate delivery company, or courier, and expedited the order. I very much doubt it ever left the warehouse. Save your money and time and order from a reputable company. Polti UK are incompetent and just offer excuse after excuse.
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Ordered an expensive iron (£300) on 17th February and still waiting for it to be delivered on 26th February with no delivery date in sight. Contacted Polti - Customer Services and Operations Manager, excuses made about a change of warehouse and wouldn't accept the delay is due to outright incompetence or Polti and Evri. I would most certainly advise anyone to order via Amazon not Polti directly as I have done. So far an awful buying experience.

Thank you Polti .Purchases a Polti Vaporetto 3.0 payd €300 for it with a good discount and after 7 months Machine started flaming and spark also every time I was thinking to plug it in Power cuts off!I emailed them as This product was still in warranty and after all emailed they redirected me to a Repairs centre in Dublin to send it to be inspected in order to give me a refund or a replacement!Luckily for them Parcel is gone missing even if An post showing was delivered, An post stating GPS coordinates shows parcel was there 2 days after sending it so I can't get a refund from An post for lost parcel !1 week on the phone with An post and repair shop !An post would not refund me as parcel wasn't lost,Repair center won't even take my calls anymore, and Polti saying is not theyre problem!But will defenetly fill a fraud report as this is extraordinary convenient!After showing them the video of what was happening with the steamer and it was clearly a manufacturing problem is sooooo convenient that parcel gone missing and I don't have the steamer fixed or replaced!They are working with this repair center in Dublin for several years!Kenilworth Electrical is the shop so just in case if is a problem with yoir products that may look a as a internal manufacturing problem ,who you are sending it to if Still in warranty and can't be fixed!

Our steam unit (which feeds a steam iron) failed. In spite of some difficulties with the courier's local depot (not Polti's fault) the unit arrived at the repair facility and was deemed unrepairable. Polti replaced the entire unit and steam iron with a new unit.
We couldn't be happier with the attention and service provided by the team at Polti.
Thank you.

I have Polti's Vaporeto since 2003, my first machine; last till 2018 and I bought my second machine. I have a hairy dog and had cats. My homes never smelt pets; the cleaning I get with Polti Vaporeto is amazing, a deep clean, the suction is powerful. Mr. Polti made a good invention, Recently my 2nd machine went to repair with Polti UK; it was said no possible to repair and it was offered me a machine brand new, equivalent to mine (slightly better). The support I've received was efficient. Thank you for Dan and Olivia.

I placed an order nearly a week ago. I’ve had no communication no updates. They seem to ignore emails and any other sort of communication order still not arrived. Money taken.

Purchased a Polti Vaporela steam iron 11th July 2023. I purchased the iron because it came with a 10 year garuntee on the steam function (specifically the boiler). The iron was great.

Unfortunately December 2025 the iron stopped generating steam. I contacted Polti UK initally via the website on the 18th December and raised a ticket. On the 23/12/25 I tried to follow this up via the telephone number provided on the website (01618132765). The automated message highlighted all of the "customer services colleagues are busy and asked for a message to be left". I left a message with ticket number and my contact details. I didn't receive any contact so followed this up on the 27/12/25 via the email address provided on the website, unfortunately the email address continues to fail, and the email is undeliverable. 

I again tried to contact Polti via the telephone number provided on the 27/12/25, this time it said that the office is closed and will reopen 05/01/26. 

I received no contact, therefore on the 07/01/26 tried to contact Polti multiple times throughout the day via the telephone number. Each time after ringing for a period of time the phone goes to answerphone. Please try calling the phone number yourself, you will see exactly what I mean. It seems as if you receive a response via Trustpilot quicker than contact Polti directly.

My Vaporetto Eco Pro 3 is an effective machine but the quality of the trigger handle, wands and pipe fittings is poor. All should be far more robust for a steam product. Just burnt my self a second time when the wand came away from the handle. I made a mistake in ignoring the deterioration until it came apart whilst operating and now out of warranty. My advice is expect the fittings and accessories to fail so jump on it within the warranty period.

It’s been impossible to get in touch.
I have faulty products that need exchanging, but I can’t reach anyone.
The phone number doesn’t answer, the contact form gets no response, and my email bounced back—likely because the inbox is full.
How am I supposed to contact them?

Worst product ever ! Worst service ever !!
Customer service is the worst service you could ever receive , they treat customers accordingly and differently.

DAN Customer service manager , difficult person to deal with, has the company at heart clearly but don’t give a monkeys about the customers !

Polti aims and values are crap, stay away from this fraudulent company.

The products are crap and will regret purchasing it

I am very disappointed in Polti uk. Even though my iron was in warranty, I was offered a repair or a refurbished iron. I opted for a refurbished replacement I was told that my faulty iron would be collected and my replacement would come on the same day, I stayed in all day only to have my iron collected and no replacement, I have now been told it may come the following day, I have had several Polti electrical items and have found their CS very poor. I think it’s time not to buy their products in future.
I am revising my score to 3 star as I have received my refurbished Iron today a day after it should have arrived! It is in working condition and appears in good condition. thank you