Polti UK Avis 

I have never known a company so constantly available and helpful to its customers to which I am grateful. Thank you to Charlotte for her speedy replies with advise via email. Thank you

Great product and customer support were very helpful and understanding 😊

I have been using my Polti valporetto steam mop since September 2022. It has been great for my needs, I love it. It is easy to use and does a brilliant job. Sadly, last week before my family arrived, it stopped working. I managed one room, disconnected it to take it upstairs but it wouldn't switch on. It had been working perfectly up until then. I did the usual checks, plugged in (yes), switch on at the wall (yes), fuse (fine) so not operator error! I checked to see how long the warranty was, for the steam mop, it is 2 years. I then submitted a claim to Polti. It was straight forward. I contacted them on the 13th May, Charlotte replied, I submitted the evidence of my purchase. I am now the delighted owner of a new steam mop which I received on the 17th May.

Had a problem with my Steam generator iron .Sent an email explaining the problem had an email to tell me how to solve it wasn’t sure it would work but it did .Excellent service and outcome. Highly recommended

I had an issue with my floor mop. The deodorising dispenser was leaking. I contacted the company and within one hour Charlotte had contacted me back and resolved my issue by sending out a new part. Absolutely excellent service.

Thank you

Rob

New Polti vacuum stopped working after 2 months called the Polti UK office spoke to Dan Birch who was extremely helpful and dealt with problem. New part being sent out.

I have been trying to contact customer services for 3 hours. Recorded message states lines open at 9am ...its now 12.15 pm still playing recorded message.

I regret to inform you that the Polti iron I purchased from eBay, which was advertised as "New other" but arrived scratched, dirty, and leaking, has caused significant dissatisfaction. Despite my attempts to resolve the issue with Dan from Polti, he remained indifferent and insisted on returning the product. My request for a replacement and a phone call to discuss a resolution was met with refusal. It is disheartening that a simple replacement could not be provided. I have exhausted all avenues to rectify this situation, and it is concerning that the company's listing was misleading. As a professional, I strongly advise against purchasing Polti products. Without customers, their business will cease to exist.

Friendly,professional and practical help.

I have a Polti Forzaspira stick vacuum and can honestly say that it was one of the best purchases I have made. I struggled with my old upright due to arthritis and asthma so when I bought this it was a dream come true being able to continue doing my own vacuuming without too much of a problem. I have now had it approx 2 years and still love it. It is so easy to clean the filter and also empty it after every use. I think I may soon need a new battery because it now needs charging more often than it did but after 2 years use that isn't something to grumble about. I would certainly buy another one if it ever becomes necessary.

I have a liking for polti steam products and have used them for years. When my very old steamer gave up the ghost I bought a new different model from polti uk. The service and communications from a young lady called Charlotte when I had a small issue was beyond modern day expectations. I could not thank her enough but do know polti uk would not survive without her. So I give a full five star commendation to Charlotte and polti uk. Definitely on my recommendations list.

The service was second to none .Charlotte could not have done more to help me get the part I needed.

My Vaporetto leaked from new. I contacted Customer Relations and Charlotte sent me a new safety cap (arrived in 2 days) hoping that would solve the problem. It didn't so I sent photos & video of the leaks and Dan immediately came back to me offering to replace the machine which arrived in 3 days. Excellent, efficient service!

My complaint was handled by Dan in an efficient and customer minded way.
A replacement was sent out promptly.

Great customer service ! I am a very happy customer and cannot rate Polti UK high enough

Perfect. First class help from Charlotte. A credit to you.

Polti’s superb customer care was like a breath of fresh air. Olivia was excellent - efficient, empathetic, and a pleasure to liaise with on each occasion.
Yes, Polti products are great, plus I am delighted to find that they also value their customers. Not customer service per se, more a demonstrated care for the individual customer.
Certainly. Olivia demonstrated this. And I like that!

I needed to contact this company with an issue I had with my new steam cleaners cord holding hooks. Charlotte from customer service responded very quickly to my email with advice that resolved my issue. She also came back to me to ask if I wanted her to register it for me saving me a job.

Amazing service - my machine had been stored for a year and when I went to use it it didn't steam, contacted polti , brilliant service after a couple emails my machine was replaced under its warranty within days, would recommend to everyone thank you so much

I made an enquiry because my Vaporella Polti, bought last year, started to leak and it didn't work properly.
I received a prompt reply from Polti ( Ms Charlotte) and she solved the problem. She sent me a new product in three days and she was extremely kind. Excellent service with the costumer.

Absolute waste of money. None of the attachments dismantle, can't open it to empty it. And cannot unclip any of it to add other attachments. Its as if its completely locked. There is no way one person can undo them. I have also had 2 of my male friends trying to open it but to no avail. I sent it back to their Cs team in Manchester and they said it took 2 of them brute force to undo the cordless stick. Basically impossible. They returned it to me saying there was nothing wrong at all. I have since thrown it away as cs kept repeating back to me that there was no issue . Do not buy this rubbish. I was left feeling very angry and frustrated. Will NEVER EVER BUY A POLTI AGAIN. ABSOLUTE RUBBISH.