The quality of the lamps and shades are exceptional and expertly packed. One package arrived damaged and there was no problem with the return. If you haven't seen Genesis you don't know what you are... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Excellent service ahead of order. Products is fantastic! Many rechargeable lights require the fitting to be charged via a power outlet close by. As Pooky rechargeable lights have a removable cell/bulb... Voir plus
L'entreprise a répondu
Visited the Gloucester showroom and met the fantastic team who were very knowledgeable about their products and helped us narrow down the fittings we were looking for - enjoying great coffee while we... Voir plus
L'entreprise a répondu
Lovely products, however returning isn’t quite what you think, the fee for returning sales items isn’t to pay for carriage it’s just a fee (I’m assuming a restock fee), you have to organise & pay fo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Let there be light! Beautiful, decorative lighting that doesn't cost a fortune. Follow @PookyLights to find out more...
Coordonnées de contact
Royaume-Uni
- 020 7351 3003
- hello@pooky.com
- pooky.com
4,6
Excellent
1 k avis
A répondu à 52 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Great product and service
Great product, good value, excellent service and communication and speedy delivery
5 mai 2026
Avis spontané
Pooky honest review
You can’t go wrong buying Pooky lights. The quality is superb. It’s the only place I buy my lights & shades.
And the customer service is great too, as quality plus customer care is what sells.
Thank you POOKY 🫶
8 mai 2026
Avis spontané
Great customer service
Great customer service! Super fast and happy to help.
21 avril 2026
Avis spontané
Great customer service from Charlie & Prompt Delivery
Great customer service from Charlie! Received the product with amazing updates from their system with tracking information. Devliery was within 3-5 working days as expected! From order 15 different items from different websites, Pooky's light was delivered first!!!
29 avril 2026
Avis spontané
Brass picture lights and ceiling uplighter
We bought two modern brass picture light and brass ceiling uplighter and are delighted with the walls and ceiling are washed in indirect light.
5 mai 2026
Avis spontané
Fab small lamp base and shade
Actually shopped on line - my third Pooky lamp - lovely base and amazing choice of shades - arrive very quickly and beautifully packaged
30 avril 2026
Avis spontané
Brilliant design and great quality
The quality of the lamps and shades are exceptional and expertly packed. One package arrived damaged and there was no problem with the return. If you haven't seen Genesis you don't know what you are missing! It's brilliant!
29 avril 2026
Avis spontané
Réponse de Pooky
Hi Jane,
Thank you so much for leaving such a lovely review. It truly means a lot to us. We’re delighted to hear that you had a positive experience, and we really appreciate you taking the time to share your thoughts in such a thoughtful way. Feedback like yours helps us continue to grow and improve, and it’s wonderful to know that our efforts are making a difference. Thank you again for your support.
Kind regards,
Megan
Gorgeous lampshade
The lampshade is beautiful- a lovely design and well made. The colours of the online image were accurate - this isn’t always so. Ordering was easy and delivery amazingly fast.
13 avril 2026
Avis spontané
Réponse de Pooky
Hi Val,
Thank you so much for taking the time to leave your review. It’s fantastic to hear that you had such a positive experience with us, and we’re genuinely glad everything went well for you. Feedback like this is exactly what we strive for, and it truly encourages us to keep delivering the best service we can.
Kind regards,
Megan
I love my Pooky lights and their customer service
I love my Pooky lights. I have a Bertie bowl pendant and a Rita large chandelier which is the pride of my home. Its glass pendants tinkle musically when I have the window open and it fills my heart with joy. Unfortunately, I smashed into it whilst making my bed and 2 crystals broke. My receipt was long gone and if I had additional crystals they’d been lost in 2 house moves. Long shot, but I contacted Pooky and Isabelle sent over an invoice and had them sent out for me. Absolutely thrilled with the customer service and quality of their items. Nice to see a company invested in quality and uk-based customer service in a made-to-throw, faceless-websites era. Hats off to Pooky for giving a c**p about their products once they’ve left the shop and helping customers fix their products as opposed to throwing in landfill and buying their new shiny thing. Sets them apart from many quality retailers!
27 avril 2026
Avis spontané
Réponse de Pooky
Hi Josephine,
Thank you for taking a moment out of your day to leave such a lovely review. Your message was genuinely uplifting to read, and we deeply appreciate the time and thought you put into it.
We work hard at Pooky to create an experience that feels seamless, enjoyable, and personal, from the craftsmanship of our products to the level of care in our customer service.
Knowing that this came through so clearly for you is incredibly rewarding. I’m so glad we could provide the experience you hoped for.
Kind regards,
Megan
Pooky Gloucester Showroom
Visited the Gloucester showroom and met the fantastic team who were very knowledgeable about their products and helped us narrow down the fittings we were looking for - enjoying great coffee while we browsed.
Excellent value for money..
17 avril 2026
Avis spontané
Réponse de Pooky
Hi Jon,
We’re so grateful for your support and kind words. It’s brilliant to hear you enjoyed your experience, and we hope to see you again soon!
Kind regards,
Megan
Réponse de Pooky
Hi Erin,
It’s fantastic to hear that you’re happy with your product! We work hard to offer great quality, and your feedback makes it all worthwhile.
Kind regards,
Megan
Impressed and delighted
I am so impressed with this company and their products. Ordered 2 switches (toggle) in bronze. They arrived really well packaged the next day, which is impressive, but the quality of the switches is just perfect, so much so I ordered another and had the exact same experience. Sadly our budget did not stretch to replacing our sockets. I would have no hesitation in buying from Pooky again and will be telling my friends as well. Thank you Pooky!
13 avril 2026
Avis spontané
Réponse de Pooky
Hi Jaffa,
Thanks so much for your review! We’re really pleased to hear you’re enjoying the products – your support means a lot to us.
Kind regards,
Megan
Lovely lights
Lovely lights! 100% convinced by the effortless rechargeable wall lights - no more trailing cables, or having to channel out walls!!
The Gloucester warehouse is like fairyland!
10 avril 2026
Avis spontané
Réponse de Pooky
Hi Georgina,
Thanks for your kind words! We’re delighted you’re pleased with your purchase and hope you continue to enjoy it.
Kind regards,
Megan
Excellent Product & Service
Excellent service ahead of order. Products is fantastic! Many rechargeable lights require the fitting to be charged via a power outlet close by. As Pooky rechargeable lights have a removable cell/bulb, it’s convenient to fit the light anywhere in the home.
31 mars 2026
Avis spontané
Réponse de Pooky
Hi Mrs Harrison,
Thanks a lot for your review! We’re really pleased you’re satisfied with the product and hope it serves you well for a long time.
Kind regards,
Megan
Albus pendant in natural cane
This ceiling light is absolutely beautiful. Not in situ yet but I know it will be a wonderful feature in my bedroom.
19 avril 2026
Avis spontané
Réponse de Pooky
Hi Mrs Tanner,
We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it!
Kind regards,
Megan
The customer care from this company is…excellent
The customer care from this company is 200%. Special thanks to Abi. Nothing was too much trouble. The light fittings are high quality and delivery prompt. I will not hesitate to order from this company again. It is very rare to get such excellent customer service. Thank you
10 avril 2026
Avis spontané
Réponse de Pooky
Hi Ann,
Thanks a bunch for your kind words! We're so pleased you’re happy with everything, and we’ll keep working hard to make sure you always have a great experience. We will also pass on this lovely feedback to Abi.
Thank you again.
Kind regards,
Megan
Excellent communication and service
Excellent communication and service , item is more gorgeous than in the website very happy .
13 avril 2026
Avis spontané
Réponse de Pooky
Hi Samantha,
Thanks so much for your feedback! We’re really pleased to have met your expectations, and we’ll continue to do our best to provide top-notch service.
Kind regards,
Megan
Beautiful floor lamp & shade…
Our lamp & lampshade arrived promptly and in outstanding packaging, the box for the floor lamp was incredibly well designed.
We now have a beautiful lamp & shade which receives lots of compliments I think that says something for a lamp!!
11 avril 2026
Avis spontané
Réponse de Pooky
Hi Theresa,
We love hearing from happy customers! Thanks for your review – we’re so pleased you’re enjoying the products.
Kind regards,
Megan
Lovely product arrived promptly in mint…
Lovely product arrived promptly in mint condition. Transformed a corner of my kitchen. Really recommend.
14 avril 2026
Avis spontané
Réponse de Pooky
Hi Elizabeth,
Thank you for such a wonderful review. We’re thrilled to know it’s made such a difference to your kitchen. If you ever need anything else, don’t hesitate to reach out — we’re always happy to help.
Kind regards,
Megan
Réponse de Pooky
Hi there,
It’s wonderful to hear that you’re enjoying your product. We put a lot of care into delivering great quality, and feedback like yours truly means a lot.
Kind regards,
Megan
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