The quality of the lamps and shades are exceptional and expertly packed. One package arrived damaged and there was no problem with the return. If you haven't seen Genesis you don't know what you are... Voir plus
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Lisez les avis des autres
Excellent service ahead of order. Products is fantastic! Many rechargeable lights require the fitting to be charged via a power outlet close by. As Pooky rechargeable lights have a removable cell/bulb... Voir plus
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Visited the Gloucester showroom and met the fantastic team who were very knowledgeable about their products and helped us narrow down the fittings we were looking for - enjoying great coffee while we... Voir plus
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Lovely products, however returning isn’t quite what you think, the fee for returning sales items isn’t to pay for carriage it’s just a fee (I’m assuming a restock fee), you have to organise & pay fo... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Let there be light! Beautiful, decorative lighting that doesn't cost a fortune. Follow @PookyLights to find out more...
Coordonnées de contact
Royaume-Uni
- 020 7351 3003
- hello@pooky.com
- pooky.com
4,6
Excellent
1 k avis
A répondu à 52 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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very high quality lamp
16 février 2026
Avis spontané
Réponse de Pooky
Hi Josephine,
Superb, we love that you love your lamp as much as we do.
Best,
Mara
The lights arrived on time and are as…
The lights arrived on time and are as they appear on the website.
13 février 2026
Avis spontané
Réponse de Pooky
Hi Sara,
Thank you for your feedback, and your experience was swift. We look forward to serving you again soon!
Best,
Mara
The customer support folk are great but…
The customer support folk are great but surely having to use them isn’t the best outcome. Part of the problem was my fault. The lampshade I chose to go with the lamp was not the right choice and the return was far from fuss free. Yodell refused the label. First lot of customer support.
The Gemini rechargeable unit came without charging lead or control. Second lot of customer support. When promptly sent, the control isn’t very responsive and the unit is much less bright than hoped (and needs recharging frequently, requiring removing lampshade etc). It is not bright or strong enough for a floor lamp.
The lamp was assembled by adult daughter who didn’t comment on the bottom being a different colour from the rest. When I was able to pay attention I was surprised. Third lot of customer support.
Can I face returning a heavy lamp or pretend that the two colours are deliberate?
I’ve always fancied a Pooky lamp, daughter has one I covet, but this one is a bit of a disappointment.
Customer service great, not sure the product is quite so good.
10 février 2026
Avis spontané
Réponse de Pooky
Hi Mary,
Thank you so much for such an honest review.
We’re really sorry this ended up being such a frustrating experience, especially when you’d been looking forward to your Pooky lamp. While we’re glad the team were able to help each time, you’re absolutely right, it shouldn’t have taken multiple contacts to sort things out.
We’re sorry too that the Genesis unit and the lamp itself haven’t lived up to expectations. That’s genuinely disappointing to hear. If you’d like to talk through returning it or finding a better solution, we’d really love the chance to make this right.
Best,
Mara
Great quality and service
I recently ordered a lampshade from Pooky and I’m so impressed. The whole process was straightforward from start to finish - the website was easy to use, ordering was quick, and delivery was incredibly fast. Even better, it was free.
The lampshade itself is beautiful and exactly what I was hoping for. The quality feels great and it’s made such a difference to the space already.
A really smooth experience all round - I’d definitely order from Pooky again
10 février 2026
Avis spontané
Réponse de Pooky
Hi Emma,
Thank you so much for your wonderful feedback!
We’re thrilled to hear the whole experience, from ordering to delivery, went smoothly and that your new lampshade is exactly what you hoped for. It’s fantastic to know it’s made such a difference to your space.
We can’t wait to welcome you back to Pooky again!
Best,
Mara
Réponse de Pooky
Hi there,
Thank you so much for your feedback - this is wonderful to hear!
Best,
Mara
The lighting partner that never diminishes.
Great selection of products, easy and intuitive online portal and items received from DPD within a couple of days. Fantastic.
11 février 2026
Avis spontané
Réponse de Pooky
Hi Neil,
That's so wonderful to hear! Thank you for taking the time to leave your feedback.
Best,
Mara
Very disappointed
Having admired the brand for some time, I decided to travel down to London today and visit the showroom in Chelsea. I wondered in full of excitement. Sadly after 15 minutes of walking around browsing aimlessly I was not approached once. I finally asked an advisor sat at a computer for some help but she seemed very uninterested and didn’t even stand up. I decided to leave soon after this underwhelming customer experience and still none the wiser on what products to order.
10 février 2026
Avis spontané
Réponse de Pooky
Hi Colin,
Thank you for taking the time to leave your feedback. We appreciate all feedback, good and bad, as it allows us to learn and make sure these situations don’t happen again.
I’m really sorry you had this experience, this definitely isn’t what you’d expect from us, and I will be discussing this with the team. I would really appreciate you getting in touch over email at hello@pooky.com or over the phone on 020 7351 3003 so we can discuss this further.
We expect our team to make sure everyone feels welcome in our showrooms, and we like to see it as a home from home, so I’m really disappointed this wasn’t the experience you received.
If you are ever willing to give us the chance to change your mind about the service we provide, please do come in and myself or Celina would be more than happy to help with any questions or advice you may need.
Again, I am really sorry, and please do get in touch to discuss this further.
Best wishes,
Robyn
Head of Retail
Excellent quality product
Excellent quality product . Brings a little fun to a previously bland floor lamp!
Fast delivery. Would highly recommend.
6 février 2026
Avis spontané
Réponse de Pooky
Hi JW,
Thank you for your review. We’re thrilled you love your Pooky shade and that it continues to transform your space with its quirky beauty. If you need anything else, we’re here for you.
Best,
Mara
Difficult returns
Products are mostly nice but returns take long time (in my case it was a month), there is a small window for returning your order and they don’t offer 100% refund for items previously installed even if they are returned not damaged.
9 février 2026
Avis spontané
Réponse de Pooky
Hi Agnieszka,
Thank you for your honest feedback. We’re glad to hear you found the products nice, but we’re sorry your return experience was longer and more complicated than expected.
We appreciate your comments about our return window and refund policy; they’re important for us to consider as we look to improve our service. Your feedback will help us make the process clearer and smoother for future customers.
Best,
Mara
Exceeded expectations
These lights remind me of a style popularized by a renowned designer, with the added advantage of being slender and cordless. They turn on and off easily with the remote. The shades I chose look fine with them, and coordinate with the wallpaper behind them for a beautiful effect whether lit or dark
3 février 2026
Avis spontané
Réponse de Pooky
Hi Lorraine,
Thank you so much for your thoughtful review! We’re thrilled to hear that the lights give you that designer-inspired look while offering the convenience of a slender, cordless design. It’s wonderful that the remote makes them easy to use and that the shades coordinate so beautifully with your wallpaper. We love knowing they create a stunning effect in your space - both lit and unlit. Enjoy your gorgeous setup!
Best,
Mara
Very speedy delivery
Very speedy delivery, but also their website is very easy to use and it really helps being able to choose the lampshade separately and then being able to see how it looks on the lamp itself.
24 janvier 2026
Avis spontané
Réponse de Pooky
Hi Jacks,
Thank you so much for your kind feedback! We’re delighted to hear that your order arrived quickly and that you found our website easy to use. Being able to mix and match lamps and shades and preview how they look together - is something we’ve worked hard to make helpful and fun, so it’s wonderful to know you enjoyed that feature. We truly appreciate your support and hope you love your new lamp!
Best,
Mara
Pooky Crick wall lights
I bought the Pooky Crick single wall lights in antiques brass. They are elegant and stylish: I love them so much I bought more for another room. I would love doubles and triples but they spread a good even light so there was really no need. I will buy from Pooky again, as the communication and delivery was swift and the whole experience hassle free.
30 janvier 2026
Avis spontané
Réponse de Pooky
Hi Sarah,
Thank you so much for your lovely review! We’re thrilled to hear how much you love your Crick wall lights and that you came back for more.
It’s wonderful to know they’re providing a beautiful, even light and that your experience with us was smooth and hassle free. We look forward to helping you again soon!
Best,
Mara
Great quality product and excellent…
Great quality product and excellent customer service. I had a problem with one light I bought and there was a no quibble replacement and solution immediately.
5 février 2026
Avis spontané
Réponse de Pooky
Hi John,
Thank you so much for your kind words! We’re delighted to hear you’re pleased with the quality of your light.
We’re sorry there was an issue initially, but we’re glad our team could resolve it quickly and hassle free. Your feedback means a lot to us!
Best,
Mara
I am so happy and pleased with my lamp…
I am so happy and pleased with my lamp base and shade the service I have received has been excellent,
Thank you so very much
3 février 2026
Avis spontané
Réponse de Pooky
Hi Denny,
Thank you so very much for your lovely review! We’re absolutely delighted to hear how happy you are with your lamp base and shade.
It’s wonderful to know you found the service excellent, your kind words truly mean a lot to us. Enjoy your beautiful new lamp!
Best,
Mara
Maggie light - fitting constraints need to be made clear!
Lack of product information on the website - the Maggie lights would have been perfect for the job in hand, but it was not clear until they arrived that a large recess is needed to accommodate the junction box behind the mounting plate which sits flat to the wall. Fine for stooth partitions (i.e. with a cavity) but not so great for masonry walls!
3 février 2026
Avis spontané
Réponse de Pooky
Hi Jackie,
Thank you for your feedback, we really appreciate you taking the time to share it.
I'm sorry the installation requirements for the Maggie lights weren’t clear on our website, particularly regarding the recess needed for the junction box. We completely understand how frustrating that must have been when working with a masonry wall.
Your comments are very helpful, and we’ll be reviewing the product information to make this clearer. If we can assist further, please don’t hesitate to get in touch.
Best,
Mara
Excellent service and products
Beautifully made and vibrant lampshades, excellent rechargeable lights with very long charge and efficient controls. Fast and well packed delivery
26 janvier 2026
Avis spontané
Réponse de Pooky
Hi Lee,
Thank you so much for your fantastic review! We’re delighted to hear you’re pleased with the vibrant lampshades and our rechargeable lights and that the long charge and easy controls are working so well for you.
It’s also great to know your order arrived quickly and safely. We truly appreciate your support!
Best,
Mara
Brilliant customer service
The colours of the batch were mismatched, however Charlotte in the customer support team was so helpful and very quickly remedied the problem. The product is really lovely and good quality. I’m very pleased.
2 février 2026
Avis spontané
Réponse de Pooky
Hi there,
Thank you for your kind feedback! We’re glad you love the product and its quality, and we’re so pleased Charlotte could quickly resolve the issue with the colors. Your satisfaction means a lot to us!
Best,
Mara
I was very excited to order a gorgeous…
I would like to give a shout out to Megan in Customer Service. I was very excited to order a gorgeous lamp base. Unfortunately after only two months, the film started to come off the glass.
Although I was offered a refund, I preferred a replacement which Megan somehow arranged to have sent to me and the faulty lamp base collected. Thank you Megan!
3 février 2026
Avis spontané
Réponse de Pooky
Hi Paula,
Thank you so much for sharing your experience! We’re delighted to hear you love your lamp base, and we’re thrilled Megan could turn the situation around by arranging a replacement so smoothly. We’ll be sure to pass on your shout-out; she’ll be thrilled!
Best,
Mara
Great Customer Experiece
I ordered this wall light because the style is very complimentary to my furnishings... mostly traditional with touches of orientalism. The antiqued silver also sits well between both gold objects and nickel.. Not quite gilver but not bright and shiny either. The golf ball lightbulbs that I ordered with it are a perfect illumination level for the alcove and are dimmable. I am delighted with the free delivery which was fast and ordering was uncomplicated. All round a very good customer experience delivered by Pooky and it won't be my last!
28 janvier 2026
Avis spontané
Réponse de Pooky
Hi Moira,
Thank you so much for your wonderful review! We’re thrilled to hear the wall light complements your décor so perfectly and that the antiqued silver works well with your other finishes.
It’s great to know the bulbs provide the ideal illumination and that you found ordering simple and delivery fast. We truly appreciate your support and look forward to helping you again soon!
Best,
Mara
Efficient and friendly service
30 janvier 2026
Avis spontané
Réponse de Pooky
Hi Debbie,
Thank you for your kind words! We’re glad you found our service efficient and friendly; it means a lot to us.
Best,
Mara
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