I've been very pleased with my purchases from PoolZoom. Sometimes you don't know what you will get from internet sites that have great prices but I can verify that everything I've received was brand n... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Well, the item did not arrive on time and your marketing, specifically emails, are out of control. I must receive an email a day from your company and it's rather annoying. But thanks for asking
L'entreprise a répondu
Just bought a Hayward pump housing but upon installation it bused and three bolt threads came off causing Leslie's installer to replace it with a genuine part. PZ has not responded to email reque... Voir plus
Bought a replacement 1.5 hp Century Centurion motor & saved $$. Delivered 2 days after order. Everything matched up fine & install went well. Runs fine. Thanks PZ.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
PoolZoom Pool Parts and Pool Supplies Online. Huge In-Stock Inventory, Quick Shipping
Coordonnées de contact
1223 North Hackberry, 78202, San Antonio, Etats-Unis
- 888-756-9666
- help@poolzoom.com
- poolzoom.com
4,0
Bien
75 avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Chat with a very nice man who helped me…
Chat with a very nice man who helped me figure out what I need to fix the leak. Made it easy for me!
3 avril 2026
Avis spontané
Réponse : PoolZoom
Thank you for your review! We’re glad to hear you had a professional experience with us. We truly appreciate your support and look forward to serving you again!
Quick & easy ordering online,
Quick & easy ordering online,
Quick shipping & delivery
2 avril 2026
Avis spontané
Réponse : PoolZoom
Thank you for your great review! We’re so glad to hear your ordering experience was quick and easy, and that your order arrived fast. We truly appreciate your support and look forward to serving you again!
Réponse : PoolZoom
Thank you for your review! We’re glad to hear your experience was quick and easy. We appreciate your support and look forward to helping you again soon!
Easy ordering process
1 avril 2026
Avis spontané
Réponse : PoolZoom
Thank you for your review! We’re glad to hear you had an easy ordering experience. We appreciate your support and look forward to serving you again!
Quality OEM parts for fantastic prices
I've been very pleased with my purchases from PoolZoom. Sometimes you don't know what you will get from internet sites that have great prices but I can verify that everything I've received was brand new and was OEM, arriving in the OEM boxes. This last purchase was a new Jandy salt cell and it was installed shortly after arriving and everything worked perfect.
31 mars 2026
Avis spontané
Réponse : PoolZoom
Thank you so much for your thoughtful review! We’re thrilled to hear that you’ve consistently had a great experience with PoolZoom and that your orders have met your expectations.
It’s especially great to know your new Jandy salt cell arrived in perfect condition and is working exactly as it should. We take pride in offering genuine OEM products at competitive prices, so your feedback truly means a lot.
We appreciate your trust and continued support, and we look forward to helping you with your pool needs again soon!
Sent me a defective light
Sent me a defective light. Paid money to have my local pool company out and install a defective product. Called pool zoom to warranty out the light and I was told they can not help me over the phone and that I need to email the company lol.
30 mars 2026
Avis spontané
Réponse : PoolZoom
We’re very sorry to hear about your experience and understand how frustrating this must have been, especially after having the light installed.
Your warranty request has been submitted to the manufacturer for review. Many pool equipment warranties are handled directly through the manufacturer, which is why we requested that information via email so we could properly document and process the claim as quickly as possible.
We truly apologize for the inconvenience and appreciate your patience. If you have any additional questions or need further assistance, please don’t hesitate to reach out.
Réponse : PoolZoom
Thank you for the great review! We’re so glad you’re happy with the product and our fast shipping. We truly appreciate your support and look forward to serving you again!
Ordering was easy and the product was…
Ordering was easy and the product was correct
29 mars 2026
Avis spontané
Réponse : PoolZoom
Thank you so much for your review! We’re glad to hear ordering was easy and that you received exactly what you needed. We appreciate your support and look forward to helping you again in the future!
Bad Marketing
Well, the item did not arrive on time and your marketing, specifically emails, are out of control. I must receive an email a day from your company and it's rather annoying. But thanks for asking
24 mars 2026
Avis spontané
Réponse : PoolZoom
Thank you for your feedback. We really appreciate you taking the time to share your experience.
We are sorry to hear your order did not arrive on time and understand how frustrating that can be. We are also sorry if our emails have felt overwhelming. That is not the experience we want for our customers.
You can manage your email preferences or unsubscribe at any time using the link at the bottom of our emails, but we are also happy to help adjust that for you if needed.
We appreciate your honest feedback and hope to provide you with a smoother experience moving forward.
Quick Pool Parts
Easy to order pool parts. Parts for Polaris 380 delivered quickly. Parts worked perfectly.
20 mars 2026
Avis spontané
Réponse : PoolZoom
Thank you for your review! We’re glad to hear your Polaris 380 parts were easy to order, arrived quickly, and worked perfectly. We appreciate your support and look forward to helping you again in the future.
Réponse : PoolZoom
Thank you, Robert! We appreciate your feedback and are glad you found us easy to work with. We’re always here if you need anything.
Works great!
18 mars 2026
Avis spontané
Réponse : PoolZoom
Thank you, Miles! We’re happy to hear everything is working great. We appreciate your support and hope to assist you again soon.
Réponse : PoolZoom
Thank you for your review! We’re glad your order arrived just as expected. We appreciate your business and look forward to serving you again.
Long shipping time
Ordered the parts on a Wednesday and the site said it would arrive on Saturday. Was planning on using the weekend to make the repair to my pool equipment. Parts didn’t arrive until Wednesday which kept the pool un-repaired for a much longer period of time.
4 mars 2026
Avis spontané
Réponse : PoolZoom
Thank you for your feedback. We’re very sorry to hear that your order did not arrive within the expected timeframe, especially when you were planning to complete your repair over the weekend.
We understand how frustrating delays like this can be. While we provide estimated delivery dates at checkout, shipping carriers can occasionally experience delays that are outside of our control, and we are currently reviewing how we present those estimates to better reflect real transit times.
We truly appreciate your patience and your order, and we’ll continue working to improve both our shipping accuracy and overall experience. If there is anything we can assist you with moving forward, please don’t hesitate to reach out.
Fast shipping and parts that work with…
Fast shipping and parts that work with my pool vac!
4 mars 2026
Avis spontané
Réponse : PoolZoom
Thank you for the five star review! We are glad to hear your order arrived quickly and that the parts worked perfectly with your pool vac. We appreciate your support and look forward to helping you again whenever you need pool supplies.
The item only work for 10 minutes
The item only work for 10 minutes. Had to return it.
23 février 2026
Avis spontané
Réponse : PoolZoom
We’re very sorry to hear that the item only worked for a short time and that you had to return it. That is definitely not the experience we want for our customers.
Unfortunately, with the limited information provided in this review, we’re unable to locate your order in our system. Please reach out to our Customer Service team directly with your order details so we can look into this further and make sure everything was handled properly or see if there is anything additional we can do to help.
We truly apologize that the product did not work out and appreciate the opportunity to make things right.
Réponse : PoolZoom
Thank you for your review! We are glad to hear you were happy with the price and fast shipping. We truly appreciate your support and hope to serve you again for your pool supply needs in the future. If there is ever anything our team can help with, please let us know.
Received in a timely Manner
Received in a timely Manner
Order was received in a timely manner.
23 février 2026
Avis spontané
Réponse : PoolZoom
Thank you for the five stars! We are happy to hear your order was received in a timely manner. We appreciate your business and look forward to helping you again in the future!
I messaged poolzone and got a reply…
I messaged poolzone and got a reply from Chris who gave me the exact information that I was looking for. I ordered the parts that he recommended and have received them all.
20 février 2026
Avis spontané
Réponse : PoolZoom
Thank you for your feedback! We are so glad Chris was able to provide the exact information you needed and help guide you to the right parts. It is great to hear everything arrived as expected. We truly appreciate your trust in PoolZoom!
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